Leader in training Work, Jobs in Southampton, Ham (with Salaries)

CSR
HSBC Global Services Limited —Southampton
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
House Leader
The Beehive Project —Southampton
- £29,120 - £31,200 a year
- Weekend availability
- Leadership
- Communication skills
- Gym membership
- Sick pay
Quick apply
6d
Customer Team Leader
Co-op —Southampton
- £14.48 an hour
- Temporary
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
Team Leader - Glamping Build & Break
Zoo Events Group Ltd —Southampton
- £15.69 an hour
- Temporary
- Management
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
Bath and Body Works Fragrance Associate
NEXT —Southampton
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
Tesco Colleague - Southampton Dibden Superstore
Tesco UK —Southampton
- £13.28 - £14.55 an hour
- Full-time
14d
Office Experience & Leadership Support Coordinator
Benifex —Southampton
- £29,000 - £33,000 a year
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
4d
Assistant General Manager
Bill's - Southampton —Southampton
- £46,800 a year
- Overtime
Quick apply
5d
Tesco Colleague - Southampton Superstore
Tesco UK —Nursling
- £13.28 - £14.55 an hour
- Part-time
1d
Regional Manager - South Coast West
Marks & Spencer —Southampton
- Full-time
- Employee discount
Team Member - Weekend
Hollywoodbowlgroup —Southampton
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
8d
Team Leader
GXO Logistics —Southampton
- Up to £29,452 a year
- Weekend availability
- Microsoft Office
- IT
- Annual leave
- Employee discount
Operations Manager - South East & West
Elior UK —Southampton
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
14d
Area Manager
Lidl —Christchurch
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
5d
Workshop Team Leader
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- Full-time
- Customer service
- Welding
- Hand tools
- Annual leave
- Employee assistance programme
Quick apply
8d
Hospitality Apprenticeship Trainer
Lifetime Training Group —Southampton
- Up to £31,212 a year
- Full-time
- Hospitality
- Management
- IT
- Annual leave
5d
Youth Leader (Salisbury Unit Cadet)
St John Ambulance —Salisbury
4d
Lecturer in Public Services
Wiltshire College & University Centre —Salisbury
- £29,294 - £40,814 a year
- Part-time
- University
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
3h
Assistant Manager
Wingstop UK - Southampton —Southampton
- £30,000 - £36,500 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Quick apply
1d
Store Manager
Starbucks —Southampton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

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CSR

HSBC Global Services Limited -
Southampton

Apply Now

Job details

Full-time
From £25,000 a year
6 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers

The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening a world of Opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

leader in training jobs in southampton, ham

CSR

House Leader

Customer Team Leader

Team Leader - Glamping Build & Break

Bath and Body Works Fragrance Associate

Tesco Colleague - Southampton Dibden Superstore

Office Experience & Leadership Support Coordinator

Assistant General Manager

Tesco Colleague - Southampton Superstore

Regional Manager - South Coast West

Team Member - Weekend

Team Leader

Operations Manager - South East & West

Area Manager

Workshop Team Leader

Hospitality Apprenticeship Trainer

Youth Leader (Salisbury Unit Cadet)

Lecturer in Public Services

Assistant Manager

Store Manager

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