Customer experience specialist Work, Jobs in Southampton (with Salaries)

Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Mentoring
- Organisational skills
Quick apply
12d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Southampton
- Temporary
- Customer service
Accounts & HR Administrator
Precision Products (Portsmouth) Ltd —Havant
- £40,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Flexitime
Quick apply
13d
Referral Pathway Coordinator
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Maintenance
- Administrative experience
- University
14d
Recruitment Coordinator
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
6d
Payroll and Accounts Administrator
Merityre Specialists Limited —Andover
- £20,000 - £22,000 a year
- Part-time
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Receptionist / Team Secretary - Eating Disorders
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Bitterne
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Customer Success Executive
Novatech Ltd —Portsmouth
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Employee assistance programme
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Analysis skills
- Annual leave
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
Sourcing Specialist
kingfisher —Southampton
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
6d
Student Hub Coordinator
University of Southampton —Southampton
- £31,236 - £35,608 a year
- Weekend availability
- Microsoft Office
- University
- Organisational skills
4d
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £45,000 - £50,000 a year
- Part-time
- Microsoft Office
- In-person
- Free parking
Quick apply
5d
Retail Sales Advisor - 20 Hours
DFS —Southampton
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
PALS Support Hub Assistant
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
15h
Multi Trader
A Plus Clean LTD —Southampton
- £35,000 - £40,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Mechanical knowledge
Quick apply
Retail Sales Advisor - 30 Hours
DFS —Southampton
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Digital&Social Marketing Specialist
Gill Group —Lymington
- £32,000 - £35,000 a year
- Full-time
- Social media management
- English
- Organisational skills
- Sick pay
Quick apply
10d
Sales Advisor
FlooringSuperstore.com —Hedge End
- Up to £38,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
11d

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Mortgage Case Executive

Your Mortgage People
Fareham

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
12 days ago

Qualifications

Underwriting
Customer service
CeMap
Mentoring
Organisational skills
Financial services
Communication skills

Full job description

Mortgage Case Executive

Location: Segensworth, PO155SH

Full Time – Office Based

Salary: £26,000 To £30,000

Job Role:

We are looking for a candidate who enjoys solving problems, isn’t afraid of complex scenarios, and likes digging into detail.

Are you someone who wants to build a career in the mortgage industry where you can have a positive influence on customer outcomes?

By immersing yourself into the world of problem solving for mortgages and secured loans you will undertake comprehensive training to develop the skills and understanding to be able to support the Complex Case Manager in ensuring cases pass from enquiry to completion smoothy, compliantly and to company standards.

In time, once you have developed the skills and the confidence, you will work independently with mortgage advisors and administration staff to handle all standard, non-standard and specialist lending scenarios.

Core Responsibilities:

Work alongside the Complex Case Manager to absorb their decades of experience, and to understand the wider context of problem solving secured lending applications and learn how to effectively progress cases to completion.
Undertake continuous training to improve your knowledge and understanding of all aspects the mortgage journey. Helping staff to navigate cases from enquiry, through onboarding, through fitting lender criteria, through resolution of underwriting queries, through overcoming legal complications, and to completion.
Support the Complex Case Manager in feeding back information and solutions to mortgage advisors, processors and completion officers, to help progress customers cases as smoothly as possible.

Development Plan:

A comprehensive training plan will be provided, including areas such as:

Reviewing clients circumstances and eligibility
Researching lenders and criteria
Training on property suitability
Training in Land Registry matters and understanding legal complications
Mentoring from experienced case manager and other stakeholders within the business
Exposure to increasingly complex cases over time
Working towards managing the progression of cases independently

You will be fully supported in this role as you pass through the training, and onto the career pathway. If you are invested in us, we will invest in you.

Requirements:

To be successful in this role, you'll ideally have:

Previous experience within the mortgage industry.
Secured loan experience (desirable).
Experience in secured lending packaging and/or underwriting (desirable).
Excellent attention to detail and the ability to work accurately in a fast-paced environment.
Strong organisational skills with the ability to manage multiple tasks and priorities.
Excellent written and verbal communication skills.
A natural problem-solving mindset with the ability to think logically and find solutions to complex scenarios.
The ability to research information and apply your findings to real-life lending cases.
A willingness to learn, take feedback, and adapt as the role develops.
A genuine interest in building a long-term career within the mortgage and secured lending industry.
Confidence working collaboratively within a team while also developing the ability to work independently.
CeMAP (or equivalent) is advantageous but not essential.
The ability and willingness to work full-time from our office. This is an office-based role and home or hybrid working is not available due to the hands-on nature of the training.

We're looking for someone who is motivated, inquisitive, enjoys solving problems, and is keen to develop specialist knowledge in complex mortgage and secured lending cases.

Pay: £26,000.00-£30,000.00 per year

Application question(s):

Are you CeMAP qualified or hold equivalent qualification?
Do you have experience in Mortgages, Financial Services or Administration?
Do you have an understanding of mortgage processes?
Do you have customer service experience?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in southampton

Mortgage Case Executive

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Accounts & HR Administrator

Referral Pathway Coordinator

Recruitment Coordinator

Payroll and Accounts Administrator

Customer Service Specialist

Receptionist / Team Secretary - Eating Disorders

Customer Success Executive

Mission Operations Specialist - UK

Event Manager

Sourcing Specialist

Student Hub Coordinator

Telesales / Lead Generation Executive – New Business

Retail Sales Advisor - 20 Hours

PALS Support Hub Assistant

Multi Trader

Retail Sales Advisor - 30 Hours

Digital&Social Marketing Specialist

Sales Advisor

I want to receive the latest job alerts for customer experience specialist in southampton

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