Guest experience leader Work, Jobs in Southampton (with Salaries)

Guest Experience & Operations Supervisor
Wacky Kingdom Southampton —Southampton
- From £12.71 an hour
- 8 hour shift
- Supervising experience
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
20h
Group, Conference and Events Sales Executive
Hilton —Southampton
- £28,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Hotel
- Employee stock purchase plan
- Annual leave
Assistant Manager, Hospitality - Eastleigh
Lilac Street Limited —Eastleigh
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Employee discount
Quick apply
6d
Host
Second Nature Southampton —Southampton
- £13.45 an hour
- Part-time
- Hotel
- Front desk
- Annual leave
- Sick pay
Quick apply
General Manager
Butcombe Group —Lymington
- £45,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Restaurant management
- Employee assistance programme
- Employee discount
Quick apply
10d
Conference and Banqueting Manager
Hilton —Southampton
- £35,000 a year
- Full-time
- Mentoring
- Employee stock purchase plan
- Annual leave
13h
Host (40 hours)
Second Nature Southampton —Southampton
- £13.45 an hour
- Full-time
- Hotel
- Front desk
- Annual leave
- Sick pay
Quick apply
Assistant Restaurant Manager
Franco Manca —Southampton
- £33,800 - £43,000 a year
- Full-time
- Hospitality
- Supervising experience
- Training & development
- Employee discount
- Referral programme
Quick apply
12d
Manager
Benugo —Southampton
- £38,000 - £40,000 a year
- Full-time
- Team management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Leisure Team Leader
Village Hotels - Portsmouth - Leisure —Portsmouth
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
9d
Graduate Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
ASSISTANT GENERAL MANAGER – FUTURE GM PROGRAMME
New Forest Collection —Lyndhurst
- £30,000 a year
- Full-time
- Hotel
- Supervising experience
- Team management
- Free parking
- Employee assistance programme
Quick apply
Assistant Food and Beverage Manager
Solent Hotel & Spa —Fareham
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager
Boom Battle Bar - Southampton —Southampton
- £29,000 - £32,000 a year
- Full-time
- Bar
- Team management
- Annual leave
- Employee assistance programme
Quick apply
23h
Guest Service Manager (Six months maternity cover)
Holiday Inn Bournemouth —Bournemouth
- £27,300 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Receptionist / Bartender (Crew Member) - MOXY Southampton
Hotel Co 51 —Southampton
- £13.62 an hour
- English
- Hotel
- In-person
- Employee discount
Quick apply
Operations Manager
Bournemouth Oceanarium —Bournemouth
- £32,000 - £38,000 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Employee discount
- Sick pay
Team Member
Tortilla —Southampton
- Up to £12.71 an hour
- Full-time
- Customer service
- Hotel
- Quick service & fast food restaurant
- Employee discount
Quick apply
7d
Team Member - Guest Experience Lead
KFC Waterlooville —Waterlooville
- Up to £12.21 an hour
- Full-time
- Employee discount
Food and Beverage Team Leader
Lodge at Solent —Fareham
- Weekend availability
- Bar
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply

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guest experience leader jobs near southampton

Guest Experience & Operations Supervisor

Wacky Kingdom Southampton -
Southampton

Quick apply

Job details

Full-time
From £12.71 an hour
20 hours ago

Benefits

Store discount
Discounted or free food
Company pension
Company events
Employee discount

Qualifications

Venue and attractions experience
Accident and incident report completion
Incident reporting preparation
Shift management
Complaint handling
Safety inspections
Health and safety inspection
Supervising experience
Staff training
Organisational skills
Training & development
Paediatric First Aid Certification
Safety compliance inspections
Leadership
Team motivation leadership
Communication skills

Full job description

Help Shape Southampton's Newest Family Destination

Wacky Kingdom is opening its brand-new family entertainment venue in Westquay Leisure, Southampton, and we're looking for an enthusiastic, organised and hands-on Operations Supervisor to help deliver an exceptional experience for every family that visits.

This is a key leadership role supporting the Site Manager with the daily operation of the venue. You'll oversee the play areas, health and safety, customer experience, birthday parties and operational standards while leading the team to ensure every visit is safe, fun and memorable.

If you're passionate about leadership, operational excellence and creating amazing experiences for children and families, we'd love to hear from you.

What You'll Be Doing

Supporting the Site Manager with the day-to-day running of the venue.
Leading and supervising the operations team during shifts.
Ensuring all play equipment is safe, clean and fully operational.
Carrying out daily opening, operational and closing safety inspections.
Completing and maintaining health & safety records and compliance checks.
Leading accident and incident reporting, investigations and follow-up actions.
Ensuring cleaning schedules and hygiene standards are consistently met.
Supervising birthday parties and ensuring an exceptional guest experience.
Responding confidently to customer enquiries and resolving issues professionally.
Supporting recruitment, onboarding and training of new team members.
Coaching and motivating staff to deliver excellent service.
Monitoring staffing levels and supporting efficient shift operations.
Reporting maintenance issues and liaising with contractors where required.
Supporting emergency procedures, evacuations and first aid incidents when required.
Helping maintain a safe, welcoming and enjoyable environment for children and families.

What We're Looking For

We're looking for an organised leader who enjoys being on the floor, supporting their team and maintaining the highest operational standards.

Essential

Minimum 1* year experience* in leisure, hospitality, visitor attractions or a customer-facing supervisory role.
Previous experience supervising or leading a team.
Excellent organisational and communication skills.
Strong customer service and problem-solving abilities.
A proactive, hands-on approach to leadership.
Confidence working in a fast-paced environment.
Good understanding of workplace health and safety.
Ability to remain calm and make decisions under pressure.
Flexible to work weekends, evenings, bank holidays and school holidays.

Desirable

Experience working in a soft play centre, trampoline park, family entertainment centre or children's attraction.
IOSH Working Safely or IOSH Managing Safely.
NEBOSH (or willingness to work towards it).
Health & Safety qualification.
Paediatric First Aid qualification.
Fire Marshal training.
Experience carrying out risk assessments.
Experience investigating accidents and near misses.
Experience managing customer complaints.
Knowledge of operational compliance and inspection procedures.

What We Offer

Competitive hourly pay depending on experience.
Full training and ongoing development.
Career progression opportunities as Wacky Kingdom continues to grow.
Company pension.
Employee discounts.
Company events.
A supportive management team.
Opportunity to help launch and shape an exciting new venue from day one.

Working Hours

Full-time, permanent position.
8-hour shifts.
Weekend availability required.
School holiday working required.
Overtime opportunities available.

Why Join Wacky Kingdom?

At Wacky Kingdom, we're creating much more than a soft play centre—we're building a destination where families can create unforgettable memories.

As Operations Supervisor, you'll play a vital role in ensuring the venue operates safely, efficiently and to the highest standards every day. Working alongside the Site Manager and Café Lead, you'll help create an environment where families love to visit and our team love to work.

If you're looking for a role where you can make a real impact, lead a team and grow your career within an expanding business, we'd love to hear from you.

Pay: From £12.71 per hour

Benefits:

Discounted or free food
Employee discount
Store discount

Work Location: In person

Quick apply

Refine Your Search

guest experience leader jobs in southampton

Guest Experience & Operations Supervisor

Group, Conference and Events Sales Executive

Assistant Manager, Hospitality - Eastleigh

Host

General Manager

Conference and Banqueting Manager

Host (40 hours)

Assistant Restaurant Manager

Manager

Leisure Team Leader

Graduate Manager

ASSISTANT GENERAL MANAGER – FUTURE GM PROGRAMME

Assistant Food and Beverage Manager

Assistant Manager

Guest Service Manager (Six months maternity cover)

Receptionist / Bartender (Crew Member) - MOXY Southampton

Operations Manager

Team Member

Team Member - Guest Experience Lead

Food and Beverage Team Leader

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