Technical support Work, Jobs in Southampton (with Salaries)

Customer Service Technical Systems Support
South Western Railway —Southampton
- £35,944 a year
- Full-time
- Project management
- IT
- Communication skills
- Employee discount
Technology Systems Consultant
Paultons Park —Romsey
- £45,000 a year
- Weekend availability
- In-person
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
9d
System Support Engineer and Installer
SCH —Southampton
- £30,000 - £32,500 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
Quick apply
3d
IT Support Technician
Future Fit Training —Fareham
- £26,000 - £29,435 a year
- Full-time
- Hybrid work
- Software troubleshooting
- In-person
- Annual leave
- Employee discount
Quick apply
2d
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Operations Coordinator
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
3d
Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
4d
Service Desk IT Technician Level 1
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Windows
- IT
- Communication skills
- Work from home
9d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Creative Computing Technician
University of Southampton —Southampton
- Full-time
- University
- JavaScript
- Python
9h
Infrastructure Support Engineer
AccelerComm Ltd —Southampton
- Hybrid work
- Azure
- Doctoral degree
- University
Quick apply
3d
Pharmacy IT System Support
Isle of Wight NHS Trust —Newport
- £28,392 - £31,157 a year
- Full-time
- Microsoft Outlook
- Hospital
- IT
- Employee discount
3d
Product Operations Analyst - The Hoburne Group
Hoburne —Christchurch
- £32,000 - £38,000 a year
- Full-time
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount
12h
Technical Support Field Specialist
Teledyne Technologies Inc. —Fareham
- Full-time
- English
- Travel
- Communication skills
Shared Services IT Support Lead
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Management
- Customer service
- ERP systems
- Annual leave
2d
IT Technician
The Thinking Schools Academy Trust —Portsmouth
- £29,885 - £34,482 a year
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Referral programme
2d
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
9d
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
Junior ICT Consultant
turn IT on —Totton
- £24,000 - £27,000 a year
- Full-time
- IT
- Communication skills
- School
- Employee assistance programme
Quick apply

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Customer Service Technical Systems Support

South Western Railway -
Southampton

Apply Now

Job details

Permanent | Full-time
£35,944 a year

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Project management
Zendesk
IT
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

You'll play a pivotal role at the heart of our Customer Contact operation, acting as the key systems specialist for the technology that keeps our service running smoothly. As the primary owner of our new Customer Interaction Management platform, Zendesk, you'll ensure the technology behind our frontline teams is optimised, reliable, and continuously evolving to meet the needs of our customers and colleagues.

Working closely with the Business Technical and Performance Manager, you'll take responsibility for the day‑to‑day management, configuration, and enhancement of Zendesk—translating operational requirements into smart, scalable system solutions. Your expertise will also extend across our wider range of customer‑facing technologies, including telephony, Key IVR and Edge Tier, making you a key enabler of seamless customer journeys.

This is a role for someone who thrives in both customer operations and technical system ownership, bringing the two together to drive effective, well‑supported service delivery.—a proactive problem‑solver who enjoys improving processes, shaping system design, and supporting the rollout of new tools and upgrades. If you're motivated by impact, collaboration, and continuous improvement, you'll feel right at home here.

Your main responsibilities will be:

Day to day operational responsibilities ensuring the Zendesk system is available for use by Customer Contact.
Assist with developing comprehensive business continuity plans for the technical infrastructure used by Customer Contact.
Work with other SWR departments to ensure the systems Customer Contact are available.
Be the first point of contact for day to day issues with the Zendesk system.
Work with suppliers to ensure system faults are identified and resolved within minimal impact to operational performance or data stream integrity.
Identify system process obstacles and report these so SWR can challenge suppliers to improve and embrace user feedback in shaping future methods of working.
Provide support with User Acceptance Testing of changes to Zendesk or other system developments.
Provide support to Management in managing changes and the provision of design work for system changes and working with suppliers to create specifications.
Help the operations team maintain the development of their knowledge and skillset with Zendesk and other systems for best practice.
Support other team members in the support of operational systems and support roles such as WFM and QMS
Support when required review of contact centre processes to help challenge and change to ensure the right outcomes are obtained.

Essential requirements:

Technical IT / Business experience
Zendesk Operational & Support experience
Critical thinking ability
Strong problem-solving capacity
High-level written and verbal communication skills
Project management skills
Ability to work under pressure and to tight deadlines.
Ability to work effectively with various levels of Management/Team Leaders/Duty Managers

Working pattern

Working an average of 37 hours per week over 5 days. Mainly office hours. Monday to Friday, with an expectation to work flexibly across a 7 day week operational Contact Centre.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

technical support jobs in southampton

Customer Service Technical Systems Support

Technology Systems Consultant

Technical Support Analyst

System Support Engineer and Installer

IT Support Technician

Technical Support Engineer L1

Operations Coordinator

Service Desk Analyst

Service Desk IT Technician Level 1

Support Analyst - Application Support

Creative Computing Technician

Infrastructure Support Engineer

Pharmacy IT System Support

Product Operations Analyst - The Hoburne Group

Technical Support Field Specialist

Shared Services IT Support Lead

IT Technician

IT Operations Analyst - The Vision Centre

1st Line Engineer

Junior ICT Consultant

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