Head of customer service Work, Jobs in Southampton So30 (with Salaries)

Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Team management
11d
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Free parking
14d
Sales & Executive Support
Parkway England —Fareham
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
5d
Ambient Manager
ASDA —Eastleigh
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
15h
HR Change Consultant
Eastleigh Borough Council —Eastleigh
- £50,782 - £54,448 a year
- Full-time
- Hybrid work
- Human resources
- IT
- Communication skills
- Annual leave
10d
Service Lead Tenancy Management
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Employee assistance programme
- Employee discount
13d
Car Sales Executive (Hub Based)
Carsa Limited —Southampton
- £28,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
21h
Employee Relations Advisor
Portsmouth City Council —Portsmouth
- £39,151 - £42,838 a year
- Hybrid work
- Customer service
- Conflict management
- Human resources
4d
Service Charge Analyst
Innovus —New Milton
- Up to £35,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
14d
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
5d
Head of Reception
Blossom Health —Havant
- £14.49 - £14.50 an hour
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
12d
Operations Administrator
Aqua Cooling —Chandlers Ford
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Gym membership
- Referral programme
Night Manager
ASDA —Eastleigh
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
6d
Service Colleague (Express)
ASDA —Eastleigh
- £13.10 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
Customer Training Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Management
- Training & development
- Free parking
- Employee assistance programme
4d
Foodhall Manager
ASDA —Southampton
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Regional Operations Manager
Cross Rental Services Group —Andover
- Continuous improvement
- Recruiting
- Training & development
Quick apply
Service Lead Neighbourhoods, People and Partnerships
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Employee assistance programme
- Employee discount
13d

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Customer Service Specialist

Carsa Limited -
Southampton

Quick apply

Job details

Full-time
Up to £30,000 a year

Benefits

Health & wellbeing programme
Company pension
Company events
Life insurance
Referral programme
On-site parking

Qualifications

Vehicle service booking
Automotive warranty claim processing
Customer service call handling
Driving Licence
Microsoft Outlook
Client engagement
Customer service
Complaint handling
Motor vehicle service advising experience
Automotive service
Customer interaction
Accounts payable reconciliations
Communication skills
Mechanical knowledge
Supplier invoice processing

Full job description

Automotive Complaints Handler

Location: Park Gate Head Office, based out of the office 5 days per week
Hours: Monday to Friday, 8am – 5pm

We are looking for an experienced Customer Service Specialist to join our Customer Experience team at our Head Office in Park Gate. This is a key role supporting our customers throughout their vehicle repair journey, using strong vehicle and mechanical knowledge alongside excellent communication to resolve issues efficiently and professionally.

What you’ll be doing:

Communicating with customers by phone and via email, delivering consistently high levels of customer satisfaction
Assessing priorities and working closely with repair specialists, using mechanical understanding to support accurate communication and decision-making
Monitoring work in progress and proactively following up on any issues
Keeping the Customer Experience Manager informed of non-conforming vehicles or emerging concerns
Liaising with the Production Team on matters impacting repair timescales
Keeping customers fully updated on the progress of their vehicle repairs in clear, easy-to-understand terms
Administering warranty claims accurately to help reduce aftersales costs
Logging and managing all customer queries, concerns, and complaints professionally
Diarising complaints to ensure timely updates and resolutions
Managing loan car bookings, documentation, and controls
Processing vendor invoices and reconciling with finance teams
Booking appointments for both customers and internal vehicles

What we’re looking for:

A minimum of 2 years’ experience in a similar role
Mechanical knowledge or experience within the Motor Trade (desirable)
Strong working knowledge of Outlook
Excellent written and verbal communication skills
Confident interpersonal skills with a natural ability to build rapport
A proactive, can-do attitude with strong problem-solving skills

Benefits:

Birthday day off
Death in Service Insurance
Critical Illness Cover
Company pension scheme
On-the-job training and clear career progression opportunities
Increased holiday with length of service
Referral Bonuses

About Carsa

At Carsa, we’re not just selling cars — we’re creating exceptional experiences. Our customers and colleagues are at the heart of everything we do, and we pride ourselves on delivering outstanding service at every touchpoint.

With 11 retail outlets nationwide and a state-of-the-art Preparation Centre, we uphold the highest industry standards. As we enter an exciting period of growth and retail expansion, there’s never been a better time to join Carsa and grow your career with us.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Experience:

Motor Trade Service Advisor: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in southampton so30

Customer Service Specialist

Business Engagement and Service Improvement Manager

Customer Care Representative

Sales & Executive Support

Ambient Manager

HR Change Consultant

Service Lead Tenancy Management

Car Sales Executive (Hub Based)

Team Leader - Customer-Centric Ways of Working and Collaboration

Employee Relations Advisor

Service Charge Analyst

General Manager

Head of Reception

Operations Administrator

Night Manager

Service Colleague (Express)

Customer Training Manager

Foodhall Manager

Regional Operations Manager

Service Lead Neighbourhoods, People and Partnerships

I want to receive the latest job alerts for head of customer service in southampton so30

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