customer service manager Work, Jobs in southend on sea (with Salaries)

Customer Experience Manager | Southend Theatres | Permanent
Trafalgar Enterainment —Southend-on-Sea
- £34,000 - £41,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Flexible schedule
5d
Regional Customer Relationship Manager
Barchester Healthcare —Rayleigh
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Senior Facilities Manager (Branches), North London & East Anglia
National Westminster Bank PLC —Southend-on-Sea
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
2d
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Customer Service Manager
International Workplace Group plc —Chatham
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Cellar Door Manager and Vine Leasing Coordinator
NEW HALL WINE ESTATE —Chelmsford
- £25,000 - £27,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Management
- Free parking
- Store discount
Quick apply
12d
Customer Transformation Lead
Delta Housing —Chelmsford
- £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
1d
Clinic & Clinical Manager (clinical background required)
Jorja Essex Ltd —Leigh-on-Sea
- £35,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Section Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Sales
- Employee discount
Quick apply
Assistant Manager
KwikFit —Southend-on-Sea
- £30,691.80 a year
- Full-time
- Employee assistance programme
- Employee discount
Operations & Customer Success Lead
Zexi Ltd —Rayleigh
- From £28,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
6d
Deputy Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Bar Supervisor/Manager
Entice Club —Southend-on-Sea
- £12.81 - £15.00 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
Operations Manager
Marine Pub Company —Southend-on-Sea
- £16 an hour
- Full-time
- Hospitality
- Social media management
- Driving
- Employee discount
Quick apply
Flagship Store Manager
Ernest Jones —Thurrock
- Full-time
- Employee discount
Deputy Manager-Bershka Lakeside
INDITEX —Grays
- Full-time
- Leadership
- Employee discount
Quick apply
Assistant Restaurant Manager
FLAMES OF INDIA UK LTD —Westcliff-on-Sea
- £31,500 - £35,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
Quick apply
Coffee Shop Manager
Wilma’s Bakery —Southend-on-Sea
- From £12.71 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
1d

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customer service manager jobs near southend on sea

Customer Experience Manager | Southend Theatres | Permanent

Trafalgar Enterainment
Southend-on-Sea

Apply Now

Job details

Full-time
£34,000 - £41,000 a year
5 days ago

Benefits

Flexible schedule

Qualifications

Hospitality
Management
Customer service
Leadership

Full job description

Apply via our portal

Southend Theatres

At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.

ABOUT THIS ROLE

With a strong customer and commercial focus, the Customer Experience Manager at Southend Theatres will have the desire and ability to drive success in one of the UK’s busiest entertainment, event, food and drink businesses. Highly visible and operational, the Customer Experience Manager leads all customer-facing operations ensuring high levels of customer service alongside super-efficiency and commercial success. This is an operational, hands-on post which will also act as duty manager as required.

ABOUT YOU

Commercially savvy and enthusiastic, you influence others by leading from the front. You are a visible and hands-on leader with broad knowledge of theatre, events, and food and drink operations within a highly commercial environment.

You are energetic, resilient, proactive, and results-focused, bringing a creative, self-motivated, and engaging approach to leadership. As a dynamic leader, you motivate teams to perform at their best.

You have experience in other retail or hospitality sectors, with a strong understanding of how these transferable skills apply within a fast-paced, customer-driven live entertainment environment.

You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision-making.

You have a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity.

You thrive in a large corporate organisation and demonstrate strong leadership skills, with the ability to support and manage large teams while consistently delivering results.

You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners.

You are adaptable to changing business needs and remain calm, focused, and effective in fast-paced, high-pressure environments.

You have proven experience in people management, including recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.

about trafalgar entertainment

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

Discounted theatre tickets

Training and development plans

Hundreds of savings across retailers with TE&ME

Flexible hours

Access to mental health resources

And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title

Customer Experience Manager

Location

Southend Theatres

Contract

Full Time

Hours

40 hours per week

Annual Leave

33 days per annum (incl public bank holidays)

Salary

£34,000 to £41,000 per annum

Job Description

Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/04/JD-SOU-Customer-Experience-Manager.pdf)

Apply via our portal

Apply Now

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