Front of house manager Work, Jobs in Southend On Sea, Ess (with Salaries)

Customer Experience Manager | Southend Theatres | Permanent
Trafalgar Enterainment —Southend-on-Sea
- £34,000 - £41,000 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Flexible schedule
10d
Hotel Manager
Premier Inn —Southend-on-Sea
- £31,500 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
Reception Lead
The Megacentre Rayleigh —Rayleigh
- £28,000 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
12d
Duty Manager | Southend Theatres | Permanent
Trafalgar Enterainment —Southend-on-Sea
- £26,800 - £32,900 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Annual leave
- Flexible schedule
10d
Front Office Manager
Holiday Inn Southend —Southend-on-Sea
- From £32,000 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
General Manager | Orchard Theatre | Permanent
Trafalgar Enterainment —Dartford
- £48,000 - £51,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
5d
General Manager - Boom Battle Bar
Boom Battle Bar —Grays
- £45,000 a year
- Full-time
- Bar
- Team management
- Annual leave
- Employee assistance programme
Quick apply
14d
Front of House Team Leader
Chef & Brewer - BRA_101 —Hutton
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
Cafe Manager
Longacres Garden Centre —Chelmsford
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Centre Manager
Swale Indoor Bowling Centre —Sittingbourne
- £21,250 - £21,251 a year
- Part-time
- Microsoft Word
- Management
- Computer literacy
- Sick pay
Quick apply
3d
Retreat Duty Manager
Glass House Retreat —Upminster
- From £18,007.08 a year
- Part-time
- Computer literacy
- Writing skills
- English
- Free parking
- Store discount
Quick apply
13d
Bar Manager Chelmsford High End New Restaurant & Cocktail Lounge
Elysium group —Chelmsford
- £28,000 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
14d
Cafe Manager
Longacres —Chelmsford
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Coffee Shop Manager
Garage Coffee —Whitstable
- £14 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
18h
Cafe Assistant Manager
Longacres Garden Centre —Chelmsford
- Full-time
- Hospitality
- English
- Café
- Free parking
- Employee discount
Cafe Assistant Manager
Longacres —Chelmsford
- Hospitality
- English
- Café
- Free parking
- Employee discount
Quick apply
Chef Manager
BaxterStorey UK —Gravesend
- £40,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
GAIL's Bakery —Chelmsford
- £13.80 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Assistant Manager
JRK Restaurants —Chelmsford
- £29,500 a year
- Full-time
- Sales
- Fast casual restaurant
- Restaurant management
- Annual leave
- Employee discount
Quick apply
7d

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front of house manager jobs near southend on sea, ess

Customer Experience Manager | Southend Theatres | Permanent

Trafalgar Enterainment
Southend-on-Sea

Apply Now

Job details

Full-time
£34,000 - £41,000 a year
10 days ago

Benefits

Annual leave
Flexible schedule

Qualifications

Front of house supervision
Customer service
Performance management
Training & development
Leadership
Team motivation leadership
Rota coordination

Full job description

Apply via our portal

Southend Theatres

At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.

ABOUT THIS ROLE

With the Cliffs Pavilion’s refurbishment project nearing completion, this is an exciting time to join the Southend Theatres team. We are looking for a Customer Experience Manager to help shape the next phase of the visitor experience, ensuring every customer receives a warm welcome and a consistently high-quality experience.

Working closely with colleagues across both the Cliffs Pavilion and Palace Theatre you will lead and support teams across our bars, events, coffee shop, new restaurant and wider front-of-house operations, creating a positive, inclusive and professional culture where excellent customer service thrives. You will play a key role in establishing the new restaurant into the venue's customer offer and ensuring a seamless experience across all front of house services.

We welcome applications from candidates with experience in food and beverage operations and from those who have built successful careers in other customer-focused sectors. You do not need to have worked in a theatre or arts venue to be successful in this role. Whether your background is in hospitality, retail, leisure, visitor attractions or another high-volume customer-facing environment, we are looking for someone with a proven track record of leading large teams, delivering outstanding customer experiences, motivating people to perform at their best and using customer insight to drive continuous improvement

ABOUT YOU

Commercially savvy and enthusiastic, you influence others by leading from the front. You are a visible and hands-on leader with broad knowledge of theatre, events, and food and drink operations within a highly commercial environment.

You are energetic, resilient, proactive, and results-focused, bringing a creative, self-motivated, and engaging approach to leadership. As a dynamic leader, you motivate teams to perform at their best.

You have experience in other retail or hospitality sectors, with a strong understanding of how these transferable skills apply within a fast-paced, customer-driven live entertainment environment.

You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision-making.

You have a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity.

You thrive in a large corporate organisation and demonstrate strong leadership skills, with the ability to support and manage large teams while consistently delivering results.

You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners.

You are adaptable to changing business needs and remain calm, focused, and effective in fast-paced, high-pressure environments.

You have proven experience in people management, including recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.

about trafalgar entertainment

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

Discounted theatre tickets

Training and development plans

Hundreds of savings across retailers with TE&ME

Flexible hours

Access to mental health resources

And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title

Customer Experience Manager

Location

Southend Theatres

Contract

Full Time

Hours

40 hours per week

Annual Leave

33 days per annum (incl public bank holidays)

Salary

£34,000 to £41,000 per annum

Job Description

Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/07/JD-SOU-Customer-Experience-Manager-July-2026.pdf)

Apply via our portal

Apply Now

Refine Your Search

front of house manager jobs in southend on sea, ess

Customer Experience Manager | Southend Theatres | Permanent

Hotel Manager

Reception Lead

Duty Manager | Southend Theatres | Permanent

Front Office Manager

General Manager | Orchard Theatre | Permanent

General Manager - Boom Battle Bar

Front of House Team Leader

Customer Service Manager

Cafe Manager

Centre Manager

Retreat Duty Manager

Bar Manager Chelmsford High End New Restaurant & Cocktail Lounge

Cafe Manager

Coffee Shop Manager

Cafe Assistant Manager

Cafe Assistant Manager

Chef Manager

Team Leader

Assistant Manager

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Southend Theatres

ABOUT THIS ROLE

ABOUT YOU

about trafalgar entertainment

For You

KEY INFORMATION

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