Front of house coordinator Work, Jobs in Southfields, Gtl (with Salaries)

Reservations Co-ordinator
The Pembroke Club —London
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply
Weekend Guest Experience Coordinator
Portland Brown —London
- Up to £30,000 a year
- Weekend availability
- CRM software
- Hospitality
- Organisational skills
Guest Services Coordinator
QuintEvents —London
- Full-time
- Hospitality
- Spanish
- Salesforce
Quick apply
14d
Ceremony Usher/Co-ordinator
Islington Council —Islington
- £30,225 - £30,654 a year
- Weekend availability
- Customer service
- English
- Employee discount
7d
Senior Waiter/Waitress – Floor & Guest Experience Coordinator
Mariage Frères —London
- Weekend availability
- Serving
- Hospitality
- Customer service
- Store discount
- Annual leave
Quick apply
15h
In-Room Dining Coordinator, The Savoy Hotel
FAIRMONT —London
- £18 - £70 an hour
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
1d
F&B Coordinator (Maternity Cover)
The Lanesborough —London
- Customer service
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Hospitality And Events Coordinator
Restaurant Associates —London
- £15.75 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
In-Room Dining Coordinator
The Chancery Rosewood —London
- Full-time
- Hotel
- Employee discount
- Life insurance
Quick apply
Restaurant Reservations Co-ordinator
Coworth Park —Ascot
- Hospitality
- English
- Microsoft Office
- Employee discount
Night In Room Dining Coordinator
The Chancery Rosewood —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Event Operations & Logistics Coordinator
Easy Gourmet Ltd —London
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Driving
- In-person
Quick apply
14h

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Reservations Co-ordinator

The Pembroke Club
London

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

Hospitality
Customer service
Communication skills

Full job description

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members.

Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction.

This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint.

You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.

RESPONSIBILITIES

To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp

To make reservations for members and keeping members’ records up to date

To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club

Handle members’ complaints and escalate where necessary

Keep all knowledge of the club up to date, including menus, offerings, events and updates

Work closely with other teams to ensure communication between departments and operations run smoothly

Prepare reports on bookings and member feedback

Keep knowledge of all systems up to date with regular training

Keep member profiles including preferences up to date

REQUIREMENTS

1-2 years’ experience in luxury customer service role, preferably in the hospitality industry

Strong communication and customer service skills

Proficiency in reservations and CRM systems

Strong attention to detail

Ability to work in a fast-paced environment

Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants)

WHAT WE OFFER

Best-in-class salary

Family meal on shift

Industry-leading Learning & Development opportunities

Pension scheme – including employer contributions.

Annual staff award ceremony and party

More benefits to be set up as we open

INDFOH

Quick apply

Refine Your Search

front of house coordinator jobs in southfields, gtl

Reservations Co-ordinator

Weekend Guest Experience Coordinator

Guest Services Coordinator

Ceremony Usher/Co-ordinator

Senior Waiter/Waitress – Floor & Guest Experience Coordinator

In-Room Dining Coordinator, The Savoy Hotel

F&B Coordinator (Maternity Cover)

Hospitality And Events Coordinator

In-Room Dining Coordinator

Restaurant Reservations Co-ordinator

Night In Room Dining Coordinator

Event Operations & Logistics Coordinator

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