Head of customer service Work, Jobs in Southgate, Swa (with Salaries)

Customer Service Representative
Numeris Footwear —Swansea
- From £24,784.50 a year
- Full-time
- No experience needed
- In-person
- Communication skills
- Employee discount
Quick apply
5d
Project Management Assistant (West)
Pobl Group —Swansea
- £31,364 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Sick pay
9d
Head waiter/head waitress
Beach House Oxwich —Swansea
- Up to £40,000 a year
- Full-time
- Hospitality
- English
- Driving
- Free parking
- Paid training
Quick apply
Buyer
NHS Wales Shared Services Partnership —Swansea
- £26,813 - £27,890 a year
- Full-time
- English
- Time management
- Office experience
1d
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Head Chef
Croeso Lounge —The Mumbles
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
5d
Head of Hard Services
Mitie —Swansea
- Full-time
- Microsoft Office
- Team management
- Leadership
Accounts Clerk
Days Motor Group —Swansea
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Administrator
AAH Pharmaceuticals —Swansea
- Holidays
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
Project Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Annual leave
Retail Store Manager
French Connection —Bridgend
- £30,000 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Senior Programme and Strategic Operations Manager
SANS Institute —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Quick apply
8d
Counter Fraud Technical Lead
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Management
Development Programme - Junior Business Analyst
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Free parking
- Annual leave
5d
Key Accounts Manager
LBS Builders Merchants —Ammanford
- Full-time
- Remote
- Sales
- Business development
- Construction
- Employee discount
Quick apply
Front of House Team Member
QSRP-BurgerKing —Swansea
- Quick service & fast food restaurant
Regional Manager - West
LBS Builders Merchants —Ammanford
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
4d
Team Member
KFC —Swansea
- Up to £12.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Head Chef
Dexters steakhouse and grill ltd —Carmarthen
- £37,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
SIA Door Supervisor
Bridgegate Security —Swansea
- £13.68 - £17.50 an hour
- In-person
- Communication skills
Quick apply
9d

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Customer Service Representative

Numeris Footwear
Swansea

Quick apply

Job details

Full-time
From £24,784.50 a year
5 days ago

Benefits

Casual dress
Employee discount
On-site parking

Qualifications

No experience needed
Communication skills

Full job description

We’re looking for a Customer Service Representative to join our existing Customer Service Team. This role is ideal for someone who enjoys working behind the scenes to ensure orders, returns and internal processes run smoothly and efficiently, while also confidently managing customer emails.

This is a varied role where you’ll be managing returns, processing spreadsheet order uploads, analysing data relating to unfulfilled orders, and handling customer enquiries via email. A key part of the role is accurately responding to customer emails, using the correct data to ensure clear, precise and reliable communication.

Full training will be provided.

Key Responsibilities

Managing and responding to customer enquiries via email, ensuring accurate and clear communication.
Handling enquiries relating to orders, returns, refunds and exchanges, taking ownership from initial contact through to resolution.
Identifying issues within unfulfilled orders, investigating and working with relevant teams to resolve them correctly.
Managing and processing customer returns and exchanges through our returns portal.
Uploading and processing orders via spreadsheets, maintaining a high level of accuracy.
Monitoring order and customer data to identify recurring issues or operational inefficiencies.
Proactively flagging problems and ensuring they are followed through until fully resolved.
Liaising with warehouse and logistics teams to ensure accurate order fulfilment and timely outcomes.
Supporting the Head of Customer Service with reporting, data analysis and inbox management.

What We’re Looking For

No previous experience required — full training will be provided
Experience with spreadsheets (e.g. Excel/Google Sheets) and email-based communication is preferred but not essential
Strong problem-solving skills with the ability to identify and resolve issues independently
Confident taking ownership of tasks and seeing them through to completion
Excellent attention to detail and a high level of accuracy
Highly organised, with the ability to manage multiple priorities effectively
Clear, concise, and professional written communication skills

Why Join Numeris?

Be part of a supportive, growing brand.

Career growth and learning opportunities.

Work alongside customer service, marketing, sales and logistics teams.

Casual dress code, employee discount, team building days and free onsite parking at our office.

Other Information

Salary: Starting from£24,784.50 depending on experience.
Holidays: 20 days plus Bank Holidays
Location: On-site, Monday–Friday, 9:00am–5:00pm

Job Type: Full-time

Pay: From £24,784.50 per year

Benefits:

Casual dress
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in southgate, swa

Customer Service Representative

Project Management Assistant (West)

Head waiter/head waitress

Buyer

Recoveries Specialist

Head Chef

Head of Hard Services

Accounts Clerk

Administrator

Project Manager

Retail Store Manager

Senior Programme and Strategic Operations Manager

Counter Fraud Technical Lead

Development Programme - Junior Business Analyst

Key Accounts Manager

Front of House Team Member

Regional Manager - West

Team Member

Head Chef

SIA Door Supervisor

I want to receive the latest job alerts for head of customer service in southgate, swa

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