Customer care officer Work, Jobs in Southminster, Ess (with Salaries)

PCN Patient Support and Care Coordination Officer
Grays PCN —Grays
- £26,000 a year
- Part-time
- GP surgery experience
- IT
- In-person
- Free parking
Quick apply
Careers Officer
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Full-time
- Organisational skills
- Communication skills
- Relocation assistance
11d
Customer and Business Support Officer
Medway Council —Chatham
- £26,654 a year
- Call to connect
- Hybrid work
- Customer service
- Travel
- Communication skills
9d
Work Based Learning Officer
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Relocation assistance
11d
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Loss Prevention Officer
TK Maxx —Gillingham
- Full-time
- Employee assistance programme
- Employee discount
Income Officer
MHS Homes —Chatham
- £40,314 a year
- Full-time
- Customer service
- Free parking
Quick apply
11d
Stakeholder Communications Officer
Ringway Jacobs —Chelmsford
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Fitness & Lettings Officer
The Thinking Schools Academy Trust —Rochester
- £14.51 an hour
- Weekend availability
- School
- Employee assistance programme
- Referral programme
4d
Traffic Management Operative 12AB 12D – Essex and London
H W Martin (Traffic Management) Ltd —Witham
- Weekend availability
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Head of Design Services
Ringway Jacobs —Chelmsford
- Management
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply

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customer care officer jobs near southminster, ess

PCN Patient Support and Care Coordination Officer

Grays PCN
Grays

Quick apply

Job details

Part-time
£26,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

GP surgery experience
GCSE
IT
NVQ
Communication skills
Office experience

Full job description

Job Purpose & Job Summary

To provide a vital link between patients and healthcare professionals by delivering high-quality administrative and reception support alongside targeted care coordination activities. This role is designed to enhance patient experience and contribute to proactive care delivery across the PCN.

Reports to: PCN Non Clinical Director
Location: Based within the Primary Care Network (PCN) Hub and GP Practices on ad hoc basis as required
Hours: Part- time (22.5 hours per week)

Key Responsibilities:

Greet patients in person and via telephone in a friendly and professional manner.
Manage appointment bookings, cancellations, and queries using clinical systems.
Handle incoming emails, and clinical correspondence.
Maintain accurate patient records and uphold confidentiality at all times.
Support basic data entry.
Support patients to access appointments, services, and follow-up care.
Help patients navigate health and social care systems by liaising with other professionals or agencies.
Identify patients who may benefit from proactive contact (e.g., frailty, long-term conditions, recent discharge).
Provide support to improve care continuity and reduce unplanned hospital admissions.
Participate in MDT meetings or case reviews as appropriate.
Support wider PCN initiatives in line with the Network Contract DES and other local Thurrock priorities as they emerge

Person Specification:

Essential:

Previous experience in a GP practice, NHS, or care-related admin role.
Excellent interpersonal and communication skills.
Ability to prioritise workload and work both independently and as part of a team.
IT literate with experience using patient record systems (SystmOne).

Desirable:

Experience in care navigation, coordination or social prescribing.
Knowledge of local health and care services.
NVQ Level 2 or 3 in Business Administration, Customer Services, or Health & Social Care.

Due to the nature of this role, the successful candidate will be required to undergo an Enhanced DBS check and provide a full immunisation record as part of the pre-employment process.

Pay: £26,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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customer care officer jobs in southminster, ess

PCN Patient Support and Care Coordination Officer

Careers Officer

Customer and Business Support Officer

Work Based Learning Officer