It support specialist Work, Jobs in Southport, Msy (with Salaries)

IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Technical Support and Quality Co-ordinator
Contact Solar Ltd / EDF —Chorley
- From £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
10d
1st Line Technical Support Engineer
Audiebant Ltd —Preston
- From £24,500 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
Quick apply
1d
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
2d
Desktop Support Engineer-EUC
Allied digital service limited —Liverpool
- £26,420.00 - £28,000.10 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
10d
Technical Support Analyst
Allied Bakeries —Liverpool
- Up to £30,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Support Engineer
Ruby Energy —Fleetwood
- £25,000 - £27,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
3rd Line/Team Leader - Service Desk
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £40,000 a year
- 8 hour shift
- Azure
- Management
- English
- Free parking
Quick apply
4d
Service Desk Analyst
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £28,392 - £31,157 a year
- Full-time
2d
SENIOR ICT NETWORK MANAGER
Lancashire County Council —Preston
- £36,363 - £40,777 a year
- Full-time
- School
IT Desktop Support Engineer
Allied Digital service —Liverpool
- £29,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
3d
IT Services Apprentice
Blackpool & the Fylde College —Blackpool
- £18,720 a year
- IT
- Annual leave
3d
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
6d
Security Helpdesk Lead
BAE Systems —Warton
- £59,491 a year
- Military
11d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply

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IT Service Desk Engineer

Infinium IT Ltd -
Preston

Quick apply

Job details

Full-time
£25,875 - £28,000 a year

Benefits

Free parking
Annual leave

Qualifications

Microsoft Windows Server
Windows
IT support
IT
Communication skills
Active Directory
Help desk

Full job description

Role Details

Due to a truly exciting period of growth we are looking to recruit an enthusiastic and experienced Service Desk Agent, to join our team, based out of our Preston Head office

Location: Preston, Head Office

Salary: £25,875 - £28,000 (subject to experience)

Hours: 40 hours working 5 days out of 7

The Role:

We have an exciting opportunity for a Service Desk Agent to join our friendly and supportive Service Desk Team, and work within the core of our business. As the first point of contact with clients and customers you will provide a highly professional and responsive service to all callers. Dispatching calls and e-mails to engineers accurately within a timely manner whilst updating and amending information as changes occur.

A quote from a member of our Service Desk Team
“The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”.

The comprehensive package and benefits offered at Infinium includes.

Competitive salary from £25,875 up to £28,000
Competitive annual leave allowance with additional days accrued with length of service.
Extensive training and development opportunities with internal progression available.
Free home internet or Sim card, Wellbeing package including discounted gym, support towards optical and dental treatment and others, Paid Company Sick leave, Free parking, and regular team social events to name but a few.

As a Service Desk Agent your duties will include:

Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
Telephony call workflow, ensuring calls are answered and routed efficiently.
Undertake scheduled daily tasks.
Check monitoring systems for incidents and warning, action or escalate as required.
Communicate to customers, the team and business when changes in process or customers occur.

To be successful in your application of Service Desk Agent you should be able to demonstrate:

Adaptive communication skills to best support customer needs
An ability to communicate clearly and effectively on multiple channels.
The Ability to work well as part of a team and build effective relationships.
Time and task management skills
An ability to liaise with technical experts.

Required skills, knowledge, experience and/or Qualifications include:

Good clear telephony manner – (Essential)
Use of incident or ticket management systems – (Essential)
Good written communication skills – (Essential)
Desktop IT knowledge – (Desirable)

Pay: £25,875.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

it support specialist jobs in southport, msy

IT Service Desk Engineer

Technical Support and Quality Co-ordinator

1st Line Technical Support Engineer

Internal IT & AV Support Engineer

Service Support Team Analyst

Desktop Support Engineer-EUC

Technical Support Analyst

Customer Service Representative

IT Support Engineer

Service Desk Analyst

IT Support Engineer

3rd Line/Team Leader - Service Desk

Service Desk Analyst

SENIOR ICT NETWORK MANAGER

IT Desktop Support Engineer

IT Services Apprentice

Desktop Support Technician

Service Desk Analyst - 12mth FTC

Security Helpdesk Lead

Service Desk Manager

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