À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
About the Role
TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You'll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life's challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.
Location: Anywhere in UK || Remote || Permanent, Full-Time, 35 Hours a week
Role & Responsibilities
Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model
Identify client needs and refer to appropriate internal and external resources to ensure holistic support
Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements
Meet clinical objectives and KPIs as defined by Clinical Management
Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices
Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns
Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval
Keep abreast of relevant regulatory and legislative developments in mental health practice
Participate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunities
Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice
Mandatory Requirements
Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)
If not accredited, then must hold a minimum Post Graduate Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organizational placement)
Proven experience in assessment and short-term counselling delivery
Demonstrated experience with brief solution-focused counselling models and telephone/video counselling delivery
Strong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domains
Strong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conduct
Excellent written and verbal communication, cultural competency, and interpersonal abilities
High-speed internet connection (essential for remote working) and proficiency with MS Office suite (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systems
Ability to work full-time, 35 hours per week over 5 days with flexibility to choose a fixed schedule
Desirable Qualifications
Advanced clinical training or specialization in brief therapy models
Experience working within EAP or occupational health settings
Familiarity with specific client populations (e.g., workplace mental health, stress management)
Experience with mental health information systems or EAP platforms
Additional therapeutic qualifications or certifications beyond the minimum requirement
Strong IT literacy and comfort with remote working technologies
Experience in a multidisciplinary clinical team environment
Comprehensive Benefits Package
Pension Plan: Competitive pension contributions to support your financial future
Health & Wellness: Private Medical Insurance including Digital GP access, Dental Plan, and Life Insurance coverage
Group Income Protection
24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidays
Employee Support: Confidential EAP support available to you and your family, ensuring you receive the care you provide to others
Flexible Working: Permanent remote position with the flexibility to work from anywhere in the UK
Professional Growth & Development:
Skill Development: Opportunities to expand your clinical expertise and develop new therapeutic competencies
Diverse Caseload: Work with a diverse range of clients and presenting issues, accelerating your professional development
Collaborative Learning: Share clinical knowledge and best practices with a multidisciplinary team of experienced mental health clinicians
External Supervision: Regular clinical supervision with qualified supervisors to support your ongoing professional development
Training Opportunities: Access to professional development programs, both internal and external
Work Environment:
Work-Life Balance Permanent remote role allowing you to maintain professional boundaries while working from home
Supportive Culture: Part of a mission-driven organization committed to mental health and wellbeing
Professional Community: Participate in weekly team meetings and monthly clinical forums with experienced practitioners
Why Join TELUS Health?
At TELUS Health, we believe every person deserves access to quality mental health support. As a Counsellor II, you'll be at the forefront of this mission, delivering evidence-based care that genuinely transforms lives. We're committed to supporting our clinicians through robust supervision, continuous learning, and a collaborative team environment where your professional growth is valued and nurtured.
If you're an experienced counsellor looking for flexible remote work without compromising on clinical rigor and professional development, we'd love to hear from you.
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
