Desk manager Work, Jobs in Southside Central, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Environment Protection Officer
Scottish Environment Protection Agency —Holytown
- £39,725 - £43,887 a year
- Full-time
- Annual leave
- Employee discount
4d
Change Manager - Glasgow Tribunal Centre
HM Courts & Tribunal Service —Glasgow
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
1d
Junior Logistics Specialist
Go Swag —Glasgow
6d
Customer Experience Manager
First Fence —Rutherglen
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
8d
Hotel Assistant Manager
Scotland Street —Glasgow
- £30,000 a year
- Full-time
- Management
- Hotel
- Supervising experience
Quick apply
11d
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
6d
Principal or Senior Heritage Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Driving
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
12d
Front of House Manager
Bannatyne —Glasgow
- £13.40 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
IT Operations & Cyber Analyst
AGS Airports —Glasgow
- Organisational skills
- IT
- Communication skills
- Free parking
- Employee assistance programme
1d
Facilities Assistant
SSE —Glasgow
- £29,504 - £34,757 a year
- Full-time
- Customer service
- Administrative experience
- Front desk
- Employee discount
Strategic Change Manager
Scottish Environment Protection Agency —Holytown
- £69,795 - £76,740 a year
- Full-time
- Leadership
- Negotiation
- Annual leave
- Employee discount
Duty Manager
The Eagle Lodge —Glasgow
- From £28,500 a year
- Weekend availability
- Hospitality
- Sales
- Team management
- Store discount
- Employee discount
Quick apply
2d
Cleaner
ABM UK —Glasgow
- £13.45 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
12d
Cleaner
ABM —Glasgow
- £12.71 an hour
- 12 hour shift
- Communication skills
Geo-environmental Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Engineering
- Travel
- Organisational skills
8d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Front Office Manager
Radisson Hotel Group —Glasgow
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply

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desk manager jobs near southside central, glg

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

desk manager jobs in southside central, glg

Service Desk Team Leader - Glasgow Head Office

Environment Protection Officer

Change Manager - Glasgow Tribunal Centre

Junior Logistics Specialist

Customer Experience Manager

Hotel Assistant Manager

Service Delivery Manager (Scotland)

Principal or Senior Heritage Consultant

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Guest Services Manager

Front of House Manager

IT Operations & Cyber Analyst

Facilities Assistant

Strategic Change Manager

Duty Manager

Cleaner

Cleaner

Geo-environmental Consultant

Regional IT Support Specialist

Front Office Manager

I want to receive the latest job alerts for desk manager in southside central, glg

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