Customer experience supervisor Work, Jobs in Southwark, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
6d
Customer Experience Team Member
ATG Entertainment Limited —London
- £14.27 an hour
- Weekend availability
- Hospitality
- Food service
2d
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
6d
Part Time Supervisor (1yr FTC)
The Dune Group —London
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Supervisor
Canary Wharf —London
- £17.50 an hour
- Part-time
- Hospitality
- Food service
- Employee assistance programme
- Employee discount
Quick apply
5d
Retail Supervisor
Toolstation —Peckham
- £14.15 an hour
- Full-time
- Employee discount
2d
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Retail Assistant
Legends Global (Europe) —London
- Weekend availability
- Hospitality
- Customer service
- Communication skills
Quick apply
1d
Retail Supervisor (Part-time) O2 London
Soletrader —London
- Up to £12.71 an hour
- Part-time
- Management
- In-person
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
6d
Stocktaker - London
nGeneration —London
- £29,500 - £31,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Front of House Clinic Receptionist and/or Supervisor
D.Thomas Clinic —London
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- English
- Store discount
- Employee discount
Quick apply
5d
Retail Supervisor - Harrods
Maje —London
- Full-time
- Employee discount
Quick apply
Store Supervisor
LEGO —London
- Management
- Leadership
- Annual leave
- Employee discount
9d
Retail Supervisor (20 hrs)
Deichmann —London
- Up to £14.21 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
Bar Supervisor
Bar - The Cube London —London
- Up to £35,000 a year
- Weekend availability
- Bar
- English
- Leadership
Quick apply
Customer Support Supervisor
OpenTable —London
- Weekend availability
- Hospitality
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
2d
Desktop Supervisor
M Group —Dartford
- Microsoft Office
- Annual leave
- Employee assistance programme
14d

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
2 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

customer experience supervisor jobs in southwark, gtl

Control Centre Duty Manager

Front of House Manager

Customer Experience Team Member

Front Desk Guest Service Associate

Part Time Supervisor (1yr FTC)

Customer Service Supervisor - Bank

Supervisor

Retail Supervisor

Office Workflow Co-ordinator

Retail Assistant

Retail Supervisor (Part-time) O2 London

Stocktaker - London

Front of House Clinic Receptionist and/or Supervisor

Retail Supervisor - Harrods

Store Supervisor

Retail Supervisor (20 hrs)

Bar Supervisor

Customer Support Supervisor

Supervisor

Desktop Supervisor

I want to receive the latest job alerts for customer experience supervisor in southwark, gtl

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