Market leader Work, Jobs in Southwark, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Bath and Body Works Fragrance Associate
NEXT —London
- £8.53 - £12.96 an hour
- 8 hour shift
- Employee discount
3d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Collection/Delivery Driver
Nella Cutlery Services —Deptford
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Daycare Dog Walker
Green Dog Walking —Pimlico
- £500 - £700 a week
- Full-time
- Customer service
- English
- Driving
Quick apply
Precious Metals and Currency Dealer
Tavex —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
10d
GAP Team Member
NEXT —London
- £8.28 - £12.71 an hour
- 12 hour shift
- Communication skills
- Employee discount
8d
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Customer Team Leader
Co-op —Brixton
- £15.73 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
3d
Anthropologie Part-Time Sales Associate - Regent Street, London
Anthropologie —London
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
BBC Studios Runners Pool (Genre-Wide)
BBCSTUDIOS —London
- No experience needed
- Annual leave
Short-term Temporary Team Member
NEXT —London
- £8.53 - £12.96 an hour
- Part-time
- Employee discount
Team Member (Delivery)
NEXT —Bromley
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
9d
Vehicle and Asset Auditor
Vehicle & Asset Solutions Ltd —Battersea
- £13.94 an hour
- Part-time
- Communication skills
- Annual leave
Quick apply
8d
Assistant General Manager
Maison Francois —London
- £58,000 - £60,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Employee assistance programme
- Employee discount
Quick apply
7d
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
10d
Sales associate
Ralph Lauren —London
- Part-time
- Hospitality
- Sales
- Merchandising
- Employee discount
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
6d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
General Manager
The Half Moon, Herne Hill —London
- Up to £60,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee discount
Quick apply

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

market leader jobs in southwark, gtl

Zara Covent Garden Customer Experience Manager

Bath and Body Works Fragrance Associate

Retail Supervisor

Collection/Delivery Driver

Daycare Dog Walker

Precious Metals and Currency Dealer

GAP Team Member

Media Relations Consultant

Customer Team Leader

Anthropologie Part-Time Sales Associate - Regent Street, London

BBC Studios Runners Pool (Genre-Wide)

Short-term Temporary Team Member

Team Member (Delivery)

Vehicle and Asset Auditor

Assistant General Manager

Recruitment Manager

Sales associate

Guest Manager

General Manager - Samsung Experience Store

General Manager

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