E commerce specialist Work, Jobs in Southwater, Wsx (with Salaries)

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- £14.20 an hour
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Customer Service Advisor (Part-time)

The Fish Society -
Guildford

Quick apply

Job details

Part-time
£14.20 an hour

Qualifications

Hospitality
Outbound sales
Customer service
English
Data entry
B2B
Phone etiquette
Telemarketing

Full job description

About The Fish Society

The Fish Society is the UK's specialist in premium frozen seafood, with one of the widest ranges in the country — more than 200 varieties sourced responsibly from trusted suppliers around the world. We've spent over 25 years building a loyal community of home cooks, alongside a growing list of trade and retail partners.

We're a small, friendly team based in Normandy, just outside Guildford. Everyone here plays a visible part in keeping our customers happy and our orders moving — no two days are quite the same, and good people make a real difference.

The role

We're looking for a warm, organised and unflappable Customer Services Advisor to join us on a part-time, job-share basis. You'll be the friendly first point of contact for both our online web customers and our B2B / trade customers, helping them place orders, track deliveries and resolve any issues quickly and with a smile.

This is a hands-on, office-based role at the heart of the business. You'll work closely with your job-share partner and the wider team to make sure nothing falls through the cracks.

What you'll be doing

Handling inbound customer enquiries by phone and email — for both web and B2B/trade customers
Processing and managing orders accurately from start to finish
Resolving delivery issues (delays, missing items, damaged or thawed goods) and liaising with our couriers and warehouse team
Advising customers on products, availability, cooking and storage — and helping them choose the right thing
Handling complaints calmly and fairly, finding fast, sensible resolutions
Keeping customer records and order notes accurate and up to date
Supporting B2B/trade accounts with their orders, queries and account needs
Working hand-in-hand with your job-share partner to ensure smooth handovers and consistent cover

What we're looking for

Previous customer service experience (retail, hospitality, e-commerce or B2B all welcome)
A genuinely warm, helpful manner — by phone and in writing
Strong organisation and attention to detail; comfortable juggling several tasks at once
Confident with computers and order/email systems, and quick to pick up new tools
A calm, solutions-focused approach when things go wrong
A team player who communicates well and is happy sharing a role
An interest in food and a willingness to learn about our products (no seafood expertise required — we'll teach you!)

Exact days and hours can be discussed at interview — we're keen to find an arrangement that works for both you and your job-share partner.

If this sounds like you, we'd love to hear from you. Please send your CV and a short note telling us why you'd be a great fit.

Job Type: Part-time

Pay: £14.20 per hour

Ability to commute/relocate:

Guildford GU3 2DX: reliably commute or plan to relocate before starting work (preferred)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

e commerce specialist jobs in southwater, wsx

Customer Service Advisor (Part-time)

Sales Consultant

Engagement Manager - Professional

Senior Insight Lead

Digital Technology & Data Lead

Head of Engineering - IT

Other jobs to consider

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