About iFacility
At iFacility, we’re not just a security provider; we’re an intelligent security partner.
We design, deliver and actively manage cutting‑edge security solutions combining AI-powered CCTV, access control, remote monitoring and real-time analytics to help businesses protect their people, property and performance.
Trusted by major UK brands across sectors such as food retail, we go far beyond installation, using technology, data and expertise to give our customers valuable insight and long-term support.
As we continue to grow, we’re looking for a Technical Lead to play a key role in shaping how new technology is introduced, standardised and supported across our business.
The Role
This is a hands-on, senior technical role where you’ll sit at the centre of innovation, delivery and support.
You’ll be responsible for testing, validating and standardising hardware and software solutions, ensuring they integrate seamlessly into our portfolio, while acting as a technical escalation point for complex issues.
You’ll also work closely with leadership, suppliers, and customers to ensure we continue to deliver the high-quality, intelligent solutions we’re known for.
What You’ll Be Doing
- Leading the technical delivery of new systems, from testing through to deployment
- Testing and validating new hardware and software before business-wide rollout
- Creating clear technical documentation, standards and knowledge base articles
- Commissioning first builds and defining repeatable installation processes
- Acting as an escalation point for complex technical issues across support teams
- Delivering training to internal technical teams on new technologies
- Collaborating with the Technical Director, Head of Software and Operations teams
- Working with suppliers to stay ahead of emerging technology and innovation
- Supporting customer escalations and relationships, including working with partner IT teams
- Contributing to solution design and technical input for new opportunities
- Maintaining and developing the knowledge base and technical standards library
What We’re Looking For
Experience
· Strong background in IP networking and infrastructure (switching, wireless, fibre, copper)
· Proven experience with security systems (CCTV, access control, intruder alarms)
· Experience commissioning, troubleshooting and supporting integrated systems
· Comfortable working with manufacturers and suppliers to resolve technical challenges
Skills
- Strong problem-solving mindset, able to diagnose complex, multi-system issues
- Ability to document and standardise technical solutions
- Confident in delivering training and knowledge sharing
- Passion for learning and adopting new technology
- Networking knowledge to CompTIA Network+ level (or equivalent) – desirable
Why Join iFacility?
- Be part of a company that is transforming security through technology and AI
- Work on innovative solutions that go beyond traditional CCTV and alarms
- Join a collaborative, supportive team where your input directly shapes our technical direction
- Opportunity to work with cutting-edge systems, in-house software and major UK clients
- A role with real variety — from lab testing and system design to customer engagement
The Person
We’re looking for someone who is:
- Technically strong, curious and solution-focused
- Calm and effective under pressure
- A team player who supports others and shares knowledge
- Professional, approachable, and great to work with
- Comfortable taking ownership and driving standards across the business
If you’re ready to take the lead in shaping how cutting‑edge security technology is delivered and supported, we’d love to hear from you.
A few things to note
We're an Equal Opportunities Employer and abide by the Equality Act 2010.
As a security company, it's really important that we conduct background checks before you begin working with us. If your job application is successful, we'll carry out a basic DBS check, a 5-year employment reference check, a credit search, a social media check, an ID Verification, a Right to Work check, and a 5-year address verification.
Find out more
To learn more about us and what we do, visit our website at www.ifacility.co.uk.
Pay: £35,000.00-£38,000.00 per year
Benefits:
- Free parking
- Gym membership
- Referral programme
Work Location: In person
