Head of customer service Work, Jobs in Spondon, Dby (with Salaries)

Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
CX Team Member
Foot Locker —Derby
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
13d
Sales & Marketing Coordinator
Your IT Department Ltd —Nottingham
- £14,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
7d
Projects Administration
Rehlko —Heanor
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Head of Lettings Support Centre - South
LRG —Derby
- Administrative experience
- Leadership
Quick apply
14d
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
Warehouse Operative - Nights
Bidfood —Langley Mill
- £29,330 a year
- Night shift
- Employee discount
HR Services Assistant
East Midlands Railway —Derby
- £30,795 a year
- Hybrid work
- Travel
- Human resources
- Organisational skills
- Employee discount
- Flexible schedule
4h
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Hotel
- Administrative experience
- Maths
Quick apply
14d
Talent Coordinator - 12m FTC
CEVALogistics —Ashby-De-La-Zouch
- Up to £32,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
14d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Lettings Operations Manager
Challenge Limited —Mansfield
- £38,000 - £42,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Head of IDNO Operations
E.ON Energy Solutions Ltd —Derby
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Leadership
5d
Customer Service Agent
John Pye & Sons —Nottingham
- Up to £23,441.60 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Annual leave
Quick apply
7d
Executive Coordinator
Nottingham College —Nottingham
- £23,390 - £33,602 a year
- Management
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
Service Engineer
Alerter Group Ltd —Derby
- £28,000 - £31,000 a year
- Full-time
- Maintenance
- Computer networking
- In-person
- Free parking
- Annual leave
Quick apply
11d
Administration Assistant
Flint Bishop —Derby
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Quick apply
Head of Contracts & Performance
University of Nottingham —Nottingham
- £46,049 - £58,225 a year
- Full-time
- Management
- Maintenance
- University
- Employee discount

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head of customer service jobs near spondon, dby

Account Manager - Derby

One Big Circle
Derby

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Office
Organisational skills
Communication skills

Full job description

Account Manager

One Big Circle – Derby

Full-Time 37.5 hours over 5 Days

Salary £40,000 - £45,000 (experience depending)

About One Big Circle

Be part of an award-winning workplace: The Sunday Times Best Medium-sized Technology Company 2025

Formed in 2017, One Big Circle is a fast-growing Bristol technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth.

We have built a culture where people feel supported, included, and empowered to do their best work. Our team is growing, and we’d love for you to be part of the journey.

Responsibilities

Account Management & Customer Engagement

Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner.
Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
Gather and communicate customer feedback to support continuous product and service improvement.

Commercial & Strategic Development

Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
Collaborate with the Head of Business Development and BD colleagues to shape and deliver business strategy, including budget forecasting for key accounts.
Work with colleagues to identify and develop new opportunities across the UK and internationally.
Help continue to build OBC market presence by identifying key stakeholders and positioning the business effectively for upcoming opportunities.

Product & Market Development

Maintain a strong working knowledge of AIVR systems and their application across different customer needs.
Support the development and commercialisation of new products, including DepotMATE.
Collaborate with the Product Team to assess technical feasibility based on client interest and align commercial opportunities with product roadmaps.
Contribute insights from customers and the market to influence product development and innovation.

Bids, Proposals & Marketing Support

Help prepare high-quality tender submissions, proposals, and costings in collaboration with the Commercial Team.
Work with Business Development leadership and OBC Marketing to ensure effective collateral is available for client engagement, bids, and events.

Market Expansion & Events

Help research and evaluate opportunities in targeted international markets, including competitor analysis, key contacts, and upcoming opportunities.
Attend and represent OBC at a range of rail industry events both at regional and national level, and at occasional international events.

Personal Qualities and Experience

Minimum requirement of 2 years experience within the rail industry.
Demonstrate strong communication skills, including confident verbal delivery, professional presentations, and clear, concise written communication.
Collaborate effectively within a team environment, contributing positively to shared objectives and outcomes and office culture.
Use initiative and a proactive approach to identify, develop, and follow up on business leads and new opportunities.
Maintain proficiency in Microsoft Office applications (Word, PowerPoint, Excel) alongside modern collaboration tools such as Google Drive and Notion to support efficient working practices.
Apply strong organisational skills to accurately manage and maintain customers and lead information within internal systems.
Produce high-quality, accurate proposal documents and presentations using OBC templates and collateral, demonstrating a strong attention to detail.
Bring relevant experience from a similar role, demonstrating the ability to operate effectively in a commercial or client-focused environment.

Company Benefits Include:

Auto enrolment Pension Scheme
25 Days Holiday plus bank holidays
Life Assurance
Private Healthcare Cover
Work related training courses as required
Complimentary snacks and refreshments including fresh fruit
Office-Centric role with allocated workspace
Access to Bike to Work Scheme
Secure bike storage and shower facilities
Social events

How to Apply

Join an award-winning team, named ‘The Sunday Times Best Medium-sized Technology Company 2025’. At One Big Circle, you’ll be part of a fast-growing team where your ideas and contributions are truly valued.

Please send your CV and covering letter to [email protected].

By applying for this role, you understand that we will process your personal information in accordance with our privacy policy, accessible at https://onebigcircle.co.uk/privacy-policy/

Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check.

Find out more about us at www.onebigcircle.co.uk

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Application question(s):

Please confirm whether you hold a valid, full UK driving licence?
Do you have at least two years of experience working within the rail industry?
lease confirm which area of Derby or the surrounding region you reside in

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in spondon, dby

Account Manager - Derby

Service Coordinator

CX Team Member

Sales & Marketing Coordinator

Projects Administration

Head of Lettings Support Centre - South

Head of Engineering

Warehouse Operative - Nights

HR Services Assistant

Customer Service Administrator

Talent Coordinator - 12m FTC

Senior Complaints Insight Specialist

Lettings Operations Manager

Head of IDNO Operations

Customer Service Agent

Executive Coordinator

Head of Client Engagement - Debt Recovery

Service Engineer

Administration Assistant

Head of Contracts & Performance

I want to receive the latest job alerts for head of customer service in spondon, dby

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