First contact Work, Jobs in Spondon, Eng (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Derby
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Help Desk Operator
Derby City Council —Derby
- £23,925 - £29,540 a year
- Call to connect
- Communication skills
- Annual leave
- Employee assistance programme
7d
First Contact Physiotherapists (FCP)
Central Occupational Health —Spondon
- Master's degree
- Organisational skills
- IT
Elections Administrator
Derby City Council —Derby
- £26,403 - £27,254 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
- Employee assistance programme
7d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Payroll Advisor (Hybrid Working) based in Epworth House, Derby
MHA —Derby
- £33,401 - £35,001 a year
- Full-time
- Hybrid work
4d
Events Ushers
7Platforms —City of Derby
- £12.71 an hour
- Temporary
- Hospitality
- Management
- Customer service
Quick apply
2d
Turnstile Operator (Casual)
Nottingham Forest Football Club —Nottingham
- Customer service
- Communication skills
2d
Receptionist - Part Time
The Very Group —Derby
- Part-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
Quick apply
2d
Information Security Officer
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
First Contact Physiotherapists
Central Occupational Health —Spondon
- Call to connect
- Master's degree
- Organisational skills
- IT
Family Hub Navigators – 2 posts
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
12d
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
Student Records and Awards Advisor
University of Derby —Kedleston
- £26,981 - £32,445 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Analysis skills
- Annual leave
- Employee assistance programme
16h
First Contact Podiatrist
Central Occupational Health —Spondon
- Call to connect
- Master's degree
- Organisational skills
- IT
Housing Standards Intelligence Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Probation Officer - Derby City
HM Prison & Probation Service —Derby
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Helpdesk Customer Service Advisor
Experian —Nottingham
- Full-time
- Customer service
Quick apply
10d
Streetworks Coordinator
Network Plus —Derby
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Service Advisor
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
- Customer service
- Microsoft Office
- IT
3d

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Customer Service Consultant

HSBC Global Services Limited -
Derby

Apply Now

Job details

Full-time
From £27,200 a year
3 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

first contact jobs in spondon, eng

Customer Service Consultant

Help Desk Operator

First Contact Physiotherapists (FCP)

Elections Administrator

Information Analyst

Payroll Advisor (Hybrid Working) based in Epworth House, Derby

Events Ushers

Turnstile Operator (Casual)

Receptionist - Part Time

Information Security Officer

First Contact Physiotherapists

Family Hub Navigators – 2 posts

Patient Service Advisor

Student Records and Awards Advisor

First Contact Podiatrist

Housing Standards Intelligence Officer

Probation Officer - Derby City

Helpdesk Customer Service Advisor

Streetworks Coordinator

Customer Service Advisor

I want to receive the latest job alerts for first contact in spondon, eng

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