Business services officer Work, Jobs in Springburn, Glg (with Salaries)

Customer Retention Executive
Focus Group —Bellshill
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick apply
Residential Officer - Various Locations Across Scotland
Scottish Prison Service —Glasgow
- £37,682 - £44,248 a year
- Hybrid work
- Computer literacy
- Conflict management
9d
Community Walking Officer - Active Adults
Active Stirling —Stirling
- £13.45 an hour
- Temporary
- Free parking
13d
Club and Community Development Officer
Active Stirling —Stirling
- £36,534 a year
- Temporary
- Training & development
- Free parking
9d
Assistant Resource Officer (2 Posts) - REQ06519
North Lanarkshire Council —Bellshill
- £29,666 - £31,541 a year
- Microsoft Office
- Administrative experience
- Data entry
- Annual leave
2d
Learning and Development Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
11d
HR Officer
HRM Homecare Services —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Analysis skills
- Annual leave
Quick apply
Communications and Marketing Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hybrid work
- Marketing
2d
Case Reviewer
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
Resource Planning Officer
British Transport Police —Glasgow
- £35,754.47 a year
- Full-time
- Microsoft Outlook
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
Senior Communications and Marketing Officer
NHS Scotland —Balloch
- £43,231 - £52,679 a year
- Weekend availability
- Hybrid work
Case Assessor (UKSV)
Cabinet Office —Glasgow
- £30,768 - £32,622 a year
- Part-time
- Analysis skills
- Presentation skills
- Computer skills
- Annual leave
10d
Administration Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £28,365 a year
- Part-time
- Presentation skills
- Human resources
- Typing
- Annual leave
13d
People Operations Advisor
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Day Security Officer
Mitie —Glasgow
- £15.02 an hour
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
- Employee discount
Food Sourcing and Partnership Officer
Move On / FareShare Glasgow and the West of Scotland —Glasgow
- From £30,000 a year
- Full-time
- Data analysis skills
- No experience needed
- Organisational skills
- Flexitime
- Sick pay
Quick apply
9d
EO Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £30,768 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
10d
Business Support Analyst
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Research
- Administrative experience
- Annual leave
- Flexible schedule
Strategic Procurement Officer - Procurement and Logistics
NHS Scotland —Bothwell
- £43,231 - £52,679 a year
- Call to connect
- Annual leave
- Sick pay
Information Management Specialist
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
12d

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Customer Retention Executive

Focus Group -
Bellshill

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Annual leave
Company pension

Qualifications

Client engagement
Customer service
Customer relationship management
Churn prevention
Customer loyalty building
Relationship management
Customer interaction
Root cause analysis
Communication skills

Full job description

Customer Retention Executive – Up to £35k OTE

Build Lasting Customer Relationships & Improve Retention

Up to £25k + Up to £1k Monthly Bonus (OTE £35k) | Glasgow, Bellshill | Hybrid Working (After Probation)

(Internal Job Level Reference: Associate)

Keep customers happy and loyal. Your retention skills protect revenue and improve service.

About Focus Group

£1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, is supporting Focus Group's organic growth plan, M&A ambitions and product development initiatives, so we can keep delivering innovative technology solutions to businesses of every size, shape and sector.

About the role

As a Customer Retention Executive in our Glasgow, Bellshill office, you'll be at the heart of keeping our customers happy and loyal.

Spot the early warning signs of a customer who's thinking of leaving, and step in before it's too late
Take the time to properly understand what's gone wrong for unhappy customers, then find a solution that works for them
Build relationships proactively — not just fixing problems as they land, but building loyalty strong enough that customers want to stay
Handle challenging conversations with frustrated or unhappy customers, staying calm and professional throughout
Listen, rebuild trust, and show customers why staying with Focus Group is the right call

What we're looking for

✅ A strong communicator who can handle retention conversations professionally
✅ A problem solver who gets to the root cause and finds real solutions
✅ Resilient — someone who stays calm and level-headed with unhappy customers
✅ An empathetic listener who genuinely wants to help customers succeed
✅ Commercially aware — you understand that retention equals revenue

Don't let the list above put you off. We value passion, potential and a willingness to learn just as much as experience. We're a fast-paced, growing business, and if you're excited about customer relationships and helping companies succeed with technology, we'd love to hear from you — even if you don't tick every box.

Benefits

24 days annual leave + bank holidays, increasing with length of service
Holiday trading window — buy and sell up to five days holiday
Up to £1k monthly bonus for hitting your retention targets
Hybrid working available after probation
[Add any further benefits from the live advert or your source doc — e.g. pension, healthcare, discounts — to keep this section complete]

Life at Focus Group

We're proud to have built an outstanding place to work, where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's Best 100 Companies to Work For 2021, and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East, in recognition of our culture and our commitment to ESG (Environmental, Social and Governance) values.

At Focus Group, we believe in empowering our people to be their best.

We celebrate diversity and encourage applicants from all backgrounds. Need support applying? Just get in touch—we’re happy to make reasonable adjustments to support you.

Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.

Let's connect. Let's grow.

Quick apply

Refine Your Search

business services officer jobs in springburn, glg

Customer Retention Executive

Residential Officer - Various Locations Across Scotland

Community Walking Officer - Active Adults

Club and Community Development Officer

Assistant Resource Officer (2 Posts) - REQ06519

Learning and Development Officer

HR Officer

Communications and Marketing Officer

Case Reviewer

Resource Planning Officer

Senior Communications and Marketing Officer

Case Assessor (UKSV)

Administration Officer - Civil Service and Royal Mail Pensions

People Operations Advisor

Day Security Officer

Food Sourcing and Partnership Officer

EO Casework Officer - Civil Service and Royal Mail Pensions

Business Support Analyst

Strategic Procurement Officer - Procurement and Logistics

Information Management Specialist

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