Customer service coordinator Work, Jobs in Springfield, Lan (with Salaries)

Service Coordinator
DTS UK Machine Tools —Chorley
- £16,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- English
Quick apply
10h
Customer Service Coordinator
Eaststone Ltd —Bolton
- £24,785 - £26,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
Support Office Coordinator
Mellors Catering Services Limited —Skelmersdale
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
14d
Reservations & Sales Coordinator
The Hunters at Walton Park —Preston
- Up to £12.71 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Technical services co-ordinator / administrator
Fletchers Engineering —Eccles
- £24,420.00 - £35,462.24 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
8d
Customer Service Co-ordinator
Primary Engineer —Burnley
- £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
4d
Customer Service Coordinator - Manchester
Rapport —Manchester
- £22,500 a year
- Part-time
- Employee assistance programme
5d
Care Co ordinator/Admin
Voyage Care —Preston
- £29,698.50 a year
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
14d
Sales Support Co-ordinator
British Millerain —Rochdale
- £25,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
2d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Operations & Data Coordinator
Crown Oil —Bury
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
Customer Relations Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
11d
Service Coordinator - Airconditioning and Refrigeration business
Refresh Cooling Limited —Poulton le Fylde
- £24,420.00 - £38,801.23 a year
- Full-time
- Maintenance
- Analysis skills
- HVAC
- Free parking
- Flexitime
Quick apply
8d
Marketing & Events Co-ordinator
DriveWorks Ltd —Warrington
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
11d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
Sales Coordinator
ENERGYSMART NATIONWIDE LTD —Burnley
- £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Patient Services Coordinator
Baxter —Stockport
- Customer service
- Microsoft Office
- Organisational skills
7d
Installation Coordinator
ENERGYSMART NATIONWIDE LTD —Burnley
- £27,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
Quick apply
Customer Planning Coordinator
GXO Logistics —Warrington
- £27,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d

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customer service coordinator jobs near springfield, lan

Service Coordinator

DTS UK Machine Tools
Chorley

Quick apply

Job details

Permanent | Full-time
£16,000 - £28,000 a year
10 hours ago

Benefits

Company pension
On-site parking

Qualifications

Tooling
Customer service
Maintenance
English
Microsoft Exchange
Microsoft Office
Organisational skills
Communication skills
A Level
Time management

Full job description

The Service Coordinator is responsible for coordinating field service activities for CNC machine tools and associated equipment. The role involves scheduling service engineers, managing customer service requests, coordinating breakdown response, supporting preventative maintenance activities, and ensuring efficient communication between customers, engineers, and internal departments.

The ideal candidate will have strong organisational skills while working in a fast-paced environment and experience working within an engineering or manufacturing environment.

Key Responsibilities

Service Coordination

Schedule and coordinate field service engineers for:
Machine breakdowns
Preventative maintenance visits
Machine installations
Service contracts
Machine commissioning
Warranty work
Prioritise urgent machine downtime situations.
Monitor engineer availability, travel, and workload.

Customer Support

Act as the primary contact for customer service enquiries.
Log and track service calls through CRM/FMS system.
Provide customers with service updates and estimated response times.
Escalate critical technical or commercial issues when required.

Administrative Duties

Prepare service quotations and service reports.
Sales duties converting customer quotations to orders.
Raise purchase orders and process service documentation.
Maintain accurate service records and machine histories.
Coordinate warranty claims and documentation.
Prepare RAMS (Risk and Method Statements).
Goods Inwards & Goods Outwards, courier bookings.

Spare Parts Coordination

Liaise with suppliers regarding availability of spare parts.
Arrange shipment of urgent breakdown parts.
Track critical service components and consumables.

Technical Coordination

Support engineers with technical documentation and service history.
Liaise with the Technical Engineering Manager to escalate customer/engineer support when required.
Coordinate with OEM suppliers and control manufacturers including:
Heidenhain
Siemens
Fanuc
Assist with machine software/license coordination where applicable.

Required Skills & Experience

Essential

Excellent organisational and communication skills.
Ability to work under pressure and manage multiple priorities.
Proficiency in Microsoft Office and ERP/CRM systems.
Understanding of engineering terminology and service processes.

Desirable

Experience in a service coordination or engineering administration role.
Knowledge of CNC machine tools or industrial machinery.
Experience within CNC machine tool industry.
Knowledge of CNC controls:
Heidenhain
Siemens
Fanuc
Familiarity with preventative maintenance scheduling.
Experience coordinating field service engineers nationwide.

Qualifications

GCSEs/A-Levels or equivalent.
Technical apprenticeship advantageous.

Personal Attributes

Customer-focused attitude
Strong problem-solving ability
Detail-oriented
Calm under pressure
Team player with proactive approach
Good time management skills

Typical Industries Served

Aerospace
Automotive
Defence
Nuclear
Precision Engineering
Medical Manufacturing
Energy
General Manufacturing

Typical CNC Machines Supported

CNC Milling Machines
CNC Lathes
Multi-axis Machining Centres

Salary Range

£16,000 – £28,000 depending on experience and technical background.

Job Types: Full-time, Permanent

Pay: £16,000.00-£28,000.00 per year

Benefits:

Company pension
On-site parking

Flexible language requirement:

English not required

Ability to commute/relocate:

Chorley PR7 7NB: reliably commute or plan to relocate before starting work (required)

Experience:

Proven Engineering: 1 year (preferred)
Customer Service: 1 year (preferred)
CNC Machines: 1 year (preferred)

Language:

English (required)

Work Location: In person

Quick apply

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Service Coordinator