Operations supervisor, quick Work, Jobs in Springfield North, Ess (with Salaries)

Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Barista
Costa Limited —Chelmsford
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
Technology Operations Manager
Mr Lender —Loughton
- Full-time
- Azure
- Bachelor's degree
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
10d
Insurance Works Administrator / Project Coordinator
Stanley James projects —Ingatestone
- £14 - £17 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Maintenance
- Construction experience
Quick apply
11d
Transfer Station Manager
Biffa Waste Services —Chelmsford
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
13d
Part time Weekend Front of House Team Member
Pig & Whistle Restaurant —Chelmsford
- Up to £15 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
6d
Project Coordinator
Comex 2000 UK Ltd —Brentwood
- Microsoft Office
- Organisational skills
Quick apply
Sales & Operations Assistant
Impact Academies —Chelmsford
- From £12.71 an hour
- Part-time
- Hybrid work
- CRM software
- Experience working with children
- Computer skills
Quick apply
Part Time Sales Executive
SKV Motors —Romford
- £15,862 - £30,000 a year
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Part-Time Business & Brand Assistant
Empress of Lashes Ltd —London Borough of Havering
- £11 - £13 an hour
- Part-time
- Microsoft Word
- Google Suite
- Social media management
- Free parking
- Flexitime
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Production Manager/Supervisor
Wenbar —Chelmsford
- £28,000 - £30,000 a year
- Remote
- Team management
- Quality control
- In-person
Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
6d
General Theatre Technician
Potters Resorts - Five Lakes —Maldon
- Weekend availability
- Resort
Quick apply
Site Operations -Team Leader
Seras —Tilbury
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
2d
Yard Operations Team Leader
RB Global —Canvey Island
- £30,000 - £32,000 a year
- Day shift
- Team management
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
HR Manager
AllClear Travel Insurance —Romford
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Plant Supervisor
Holcim —Wickford
- Maintenance
- In-person
- Communication skills
- Employee discount
Production Senior Supervisor
PrepWorld —Northfleet
- £42,000 - £45,000 a year
- Full-time
- English
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
11d
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
Design & Development Engineer – Graduate Role
HOLROYD COMPONENTS LTD —Saffron Walden
- From £26,936 a year
- Full-time
- Schematics
- Project management
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply

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operations supervisor, quick jobs near springfield north, ess

Customer Service Manager

LBS Distribution Ltd
Hoddesdon

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Job details

Permanent | Full-time
£32,000 - £40,000 a year
3 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Internal department liaison
Complaint handling
Zendesk
Continuous improvement
Ticket management systems
Organisational skills
Customer interaction
Team motivation leadership
Communication skills

Full job description

Customer Service Manager
Salary: £32,000 - £40,000 per year
Hours: Monday – Friday, 8:45 am – 4:45 pm
Location: Hoddesdon, Hertfordshire

LBS Distribution, one of the UK’s leading B2B suppliers of watch parts to jewellers, shoe repairers and watchmakers, is looking for an experienced Customer Service Manager to lead our friendly team of four.

This is a hands-on role for someone who loves delivering exceptional customer service, developing a positive and motivated team, and making sure things get done accurately and efficiently.

The Role
You’ll be responsible for the day-to-day running of our Customer Service team, ensuring customers receive a fast, friendly and professional service across phone, email, live chat and our ticketing system.

You’ll lead from the front, supporting and developing the team while also getting involved with customer queries, taking orders and payments, resolving problems and handling escalations.

Customer Service works closely with every area of LBS, so you’ll build strong relationships with other departments to solve problems and ensure our customers receive a seamless experience.

What you'll be doing

Leading, supporting and motivating a Customer Service team of four.
Creating a positive, supportive and accountable team environment.
Managing customer enquiries across phone, email, live chat and ticketing software.
Taking and processing customer orders and payments.
Handling complaints and escalated queries through to resolution.
Monitoring workloads and open tickets to ensure nothing gets missed.
Working closely with other departments to resolve customer issues.
Developing the team’s customer service and product knowledge.
Maintaining exceptionally high standards of accuracy and attention to detail.
Identifying opportunities to improve our customer experience, systems and processes.

What we're looking for

Previous experience managing or supervising a customer service team.
Experience using customer service ticketing software, preferably Zendesk.
An amazing telephone manner and excellent written communication skills.
Exceptional attention to detail and a strong focus on accuracy.
A quick learner who can get to grips with a large product range and new systems.
Strong organisational skills and the ability to manage a varied workload.
A positive, proactive attitude with a willingness to get involved.
Someone who takes ownership and follows problems through to completion.
A supportive leader who can motivate people while maintaining high standards.

Continuous Improvement at LBS

At LBS, we believe in making small, consistent changes that add up to big results. As Customer Service Manager, you’ll play an important role in driving this mindset, keeping an open mind to new ways of working and helping the team improve the customer experience and work smarter every day.

What We Offer

LBS is a family business that has been established for over 30 years. We pride ourselves on providing exceptional customer service and creating long-lasting relationships with our customers. In return, we offer:

Competitive salary of £32,000 to £40,000, depending on experience
Company pension
Monday to Friday hours, no weekend or evening work
28 days holiday including bank holidays, increasing with length of service
Takeaway Fridays or team drinks, paid for by the business, once per month
1 paid volunteering day per year to support a charity of your choice
1 day paid leave for your birthday
Supportive, friendly working environment where your contribution is valued
Opportunities to progress as the business expands
External visits to other businesses to learn and apply best practice
The opportunity to make a real impact within a stable, growing business

If you’re passionate about great customer service, enjoy developing people and have the attention to detail needed to make sure things are done properly, we’d love to hear from you.

Please send us your CV and a covering note explaining why you would be a great fit for the role.

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operations supervisor, quick jobs in springfield north, ess

Customer Service Manager

Barista

Technology Operations Manager

Insurance Works Administrator / Project Coordinator

Transfer Station Manager

Part time Weekend Front of House Team Member

Project Coordinator

Sales & Operations Assistant

Part Time Sales Executive

Part-Time Business & Brand Assistant

Production Manager/Supervisor

Applications Team Leader

General Theatre Technician

Site Operations -Team Leader

Yard Operations Team Leader

HR Manager

Plant Supervisor

Production Senior Supervisor

Operations Supervisor, Quick Commerce

Design & Development Engineer – Graduate Role

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