Policy advisor Work, Jobs in St Helens, Msy (with Salaries)

Customer Service Advisor
Torus —St Helens
- £28,790 a year
- Full-time
- English
- IT
7d
Customer Service Advisor - 6 Month Contract
Torus —St Helens
- £28,790 a year
- Full-time
- English
- IT
7d
Strategic Policy Advisor , HEO, Perm, Liverpool, London, Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee discount
4d
Urgent Community Response Practitioner
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £49,387 - £56,515 a year
- Full-time
- Administrative experience
- Patient care
- Leadership
7d
Customer Service Advisor
100% Group Ltd —Appleton Thorn
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
6d
Macmillan Information and Support Assistant
Wirral University Teaching Hospital NHS Foundation Trust —Upton
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
4d
PALS Advisor
Countess of Chester Hospital NHS Foundation Trust —Chester
- £28,392 - £31,157 a year
- Full-time
- Data entry
17h
Responsible Sourcing Advisor
Balfour Beatty —Warrington
- Hybrid work
- Travel
- IT
- Business
- Annual leave
Risk Assurance and Advisory Assistant
Menzies LLP —Manchester
- Hybrid work
- English
- Communication skills
- Employee assistance programme
Senior Strategic Policy Advisor, SEO, FTC 12 months, Liverpool, Newport, London.
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee discount
4d
Global Mobility Advisor
BAE Systems —Preston
- £32,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Administrative Assistant/Legal Assistant
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Word processing
- Administrative experience
- Annual leave
- Employee discount
5d
People Advisor - 12 Month Contract
Torus Group —Liverpool
- £36,651 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
6d
Senior Employee Relations Manager
Calisen —Wigan
- £56,000 - £61,000 a year
- Full-time
- Human resources
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
7d
Experienced Life Insurance Advisor - Office Based
Essential Insurance —Sale
- £35,000 - £75,000 a year
- Part-time
- Financial services
- In-person
- Negotiation
- Free parking
- Profit sharing
Quick apply
Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Employee Relations Advisor
Well Pharmacy —Manchester
- Human resources
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
1d
Protection Advisor
Entire Financial Services —Runcorn
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Communication skills
- Free parking
- Work from home
Quick apply
People Advisor
Hakim Group —Darwen
- Full-time
- Hybrid work
Senior Employee Relations Advisor
PHOENIX Medical Supplies Limited —Borough of Halton
- Up to £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Service Advisor

Torus
St Helens

Apply Now

Job details

Full-time
£28,790 a year
7 days ago

Qualifications

GCSE
English
IT

Full job description

Are you passionate about delivering outstanding customer service? Join our Customer Hub at Torus, where we put our customers at the heart of everything we do. Our Customer Hub in St Helens plays a key role in providing high-quality support across multiple communication channels. We take a proactive approach to customer care, ensuring every interaction leaves a positive impact.

Working Hours:

37 hours per week
Monday to Friday: 7.4 hours per day between 8:00am and 8:00pm
1 in 4 Saturdays: 8:00am to 12:00pm

What You Will Be Doing:

Handle customer enquiries in line with our Customer Standards Policy
Identify and address rent arrears, applying company policy and encouraging prompt payments
Support customers with issues related to anti-social behaviour, tenancy management, and repairs
Take ownership of customer queries, liaising with other teams and making necessary referrals

What We Are Looking For:

Educated to 4 GCSE (or equivalent) Grade C or above including English
Demonstrable strong IT skills and accurately inputting customer data into case management or IT systems
Ability to understand and apply complex policies and procedures across a range of disciplines including complaint handling and case management.
Ability to relay accurate information to customers to resolve their enquiries and provide appropriate advice on company policy and procedures across an extensive range of disciplines
Ability to investigate customer accounts and challenge non payment in a fair but firm manner and extract information to make appropriate case management referrals for support services
Experience working within a complex Customer Services Environment with a proven track record in understanding policies and procedures and relaying correct information to customers.
Experience of working with a range of stakeholders, including customers and ability to handle difficult and challenging enquiries and diffuse situations appropriately

Interview Process:

Shortlisted candidates will be invited to an interview at our St Helens office W/C 23rd March 2026. This will be a competency-based interview, along with an in-tray exercise and listening assessment.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification
Qualification certificate check
2x completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Apply Now

Refine Your Search

policy advisor jobs in st helens, msy

Customer Service Advisor

Customer Service Advisor - 6 Month Contract

Strategic Policy Advisor , HEO, Perm, Liverpool, London, Newport

Urgent Community Response Practitioner

Customer Service Advisor

Macmillan Information and Support Assistant

PALS Advisor

Responsible Sourcing Advisor

Risk Assurance and Advisory Assistant

Senior Strategic Policy Advisor, SEO, FTC 12 months, Liverpool, Newport, London.

Global Mobility Advisor

Administrative Assistant/Legal Assistant

People Advisor - 12 Month Contract

Senior Employee Relations Manager

Experienced Life Insurance Advisor - Office Based

Call Centre Trainer

Employee Relations Advisor

Protection Advisor

People Advisor

Senior Employee Relations Advisor

I want to receive the latest job alerts for policy advisor in st helens, msy

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