Job Ref: PRO1114
Branch: Mercure Haydock
Location: Mercure Haydock, Saint Helens
Salary/Benefits: £45000
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 29/05/2026
Closing date: 01/07/2026
We are seeking a dedicated and dynamic Operations Manager to join the team. As the Operations Manager, you will play a pivotal role in ensuring the seamless day-to-day operations of the hotel, fostering a positive work environment, and delivering exceptional guest experiences.
Objectives of this role:
- Support a collaborative and supportive environment where employees feel valued and motivated.
- Ensure exceptional guest experiences and satisfaction.
- Oversee efficient and profitable daily operations.
- Assist in maximizing revenue and profitability through strategic planning and execution.
- Represent the hotel as a trusted community figure and brand ambassador.
Responsibilities:
People
- Assist in leading and inspiring a high-performing team that delivers outstanding service.
- Collaborate with department heads to recruit, onboard, and develop talent, supporting career growth and internal succession.
- Provide ongoing coaching, performance feedback, and recognition for a job well done.
- Promote effective communication and teamwork across all departments.
- Ensure adherence to HR policies and provide guidance to department heads when required.
Quality
- Enhance guest satisfaction by implementing programs and services that exceed expectations.
- Monitor and improve guest feedback metrics through targeted actions.
- Respond to guest feedback in a timely and professional manner, driving continuous improvement.
- Ensure property standards are maintained with proactive maintenance schedules.
- Maintain compliance with brand standards and guidelines.
- Serve as a key point of communication during emergencies or crises.
Profit
- Assist in developing and managing annual budgets, ensuring departments operate within financial targets.
- Drive revenue through strategic forecasting, cost control, and efficient operations.
- Collaborate with Sales, Marketing, Finance, and the People team to optimize results.
- Utilize company systems and processes to maximize revenue opportunities.
- Maintain payroll and other expenditures within budgetary limits.
Responsible Business
- Ensure a safe and secure environment for guests and employees, complying with all regulations.
- Oversee Health Safety, Fire Safety, and Food Safety standards.
- Act as a public relations representative to promote the hotel and its brand within the local community.
- Implement sales and marketing initiatives to drive visibility and revenue growth.
- Serve as Manager on Duty when required and perform any other tasks necessary to ensure the hotel’s success.
Skills and qualifications:
- Proven experience in hotel operations management, with expertise in Front Office, Housekeeping, and Food Beverage.
- Strong operational focus and a hands-on approach.
- Commercial and financial acumen, including budget management.
- Proficiency with Microsoft Office, PMS, and POS systems.
- Excellent communication and leadership skills, with the ability to inspire teams.
- Flexibility to work evenings, weekends, and holidays as needed.
Preferred qualifications:
- Experience in boutique, high-occupancy properties.
- Demonstrated ability to drive FB concepts and revenue.
Are you looking for a rewarding career in a picturesque and dynamic setting? Mercure Haydock Hotel, a beautiful 4-star hotel set in a traditional Georgian mansion-style building, offers a fantastic opportunity to grow in the hospitality industry. Surrounded by beautifully landscaped grounds and located conveniently between Manchester and Liverpool, our hotel provides a welcoming environment for both guests and staff.
Whether you’re interested in working in guest services, event coordination, or hospitality management, Mercure Haydock Hotel offers various roles across departments where you can develop and expand your career. With 13 meeting rooms and a venue perfect for weddings and events, there are plenty of opportunities to be part of something special.
- Stunning Location: Work in a charming hotel set within beautiful grounds, just a mile away from Haydock Racecourse, providing a tranquil yet lively atmosphere.
- Diverse Opportunities: With a variety of departments, including food and beverage, event planning, and guest services, Mercure Haydock Hotel offers the chance to explore different roles and develop your skills.
- Dynamic Environment: Our hotel caters to both business and leisure guests, providing a fast-paced yet supportive work environment.
- Join a Team of Professionals: We pride ourselves on having a friendly, welcoming team who are dedicated to delivering excellent service to our guests.
If you’re passionate about delivering exceptional guest experiences and want to be part of a supportive and professional team, we’d love to hear from you. Whether you’re just starting out in hospitality or looking to take the next step in your career, Mercure Haydock Hotel provides the ideal environment to grow and succeed.
