Operations team leader Work, Jobs in St Helens (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
3d
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Compliance Lead
Community Independent Living —Aintree
- £36,000 - £40,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Travel
- Employee discount
- Referral programme
Quick apply
7d
Team Leader - 35269
Environment Agency —Warrington
- £43,198 a year
- Full-time
- Presentation skills
- Travel
- HTML
- Flexible schedule
10d
HR Operations Lead
Beyond Blue Insight Limited —Manchester
- From £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee assistance programme
Quick apply
Operations Team Leader
K3 Advisory Group —Bolton
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
10d
Lead Social Impact Consultant
Peruanas Que Inspiran Community and Media Ltd —Liverpool
- £6,630 - £7,000 a month
- Full-time
- Analysis skills
- Supervising experience
- Project management
Quick apply
13d
Finance Transformation & Automation Lead
CAML —Wigan
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Analysis skills
- Contracts
8d
Rider Compliance Team Leader
Deliveroo —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
14d
Workplace Operations Lead (TFM)
HM Revenue and Customs —Preston
- £45,544 - £49,523 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Contracts
- Work from home
1d
Delivery Project Lead
BLK BOX Fitness —Liverpool
- £38,000 - £40,000 a year
- Full-time
- Project management
- Travel
- Construction experience
- Store discount
- Employee discount
Quick apply
Senior Manager – VAT Policy & Risk Management, Amazon Tax Advisory & Planning Team
Amazon UK Services Ltd. —Manchester
- Full-time
- English
- Continuous improvement
- Leadership
Head of Growth - UK Defence Lead
DBD International —Warrington
- Hybrid work
- Sales
- Business development
- Leadership
7d
Team Leader - Days
Kraft Heinz Company —Wigan
Team Leader - Production
Rotork —Manchester
- Full-time
- Microsoft Excel
- Analysis skills
- Mentoring
Quick apply
Global Geochemistry Business Development Lead
SGS —Ellesmere Port
- Full-time
- Hybrid work
- Spanish
- Oracle
- Laboratory experience
Quick apply
Sector Lead - Power Infrastructure (Generation, Networks & Storage)
Worley —Manchester
- Management
- Master's degree
- Continuous improvement
M&E Ops Team Leader
Village Hotels - Bury - M&E —Bury
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Planning and Material Lead
Domino Printing Sciences —Liverpool
- Microsoft Access
- Oracle
- Management
- Life insurance
Security Operations Team Lead
VINCI Construction —Warrington
- Spanish
- No degree
- IT

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operations team leader jobs near st helens

Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
3 days ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Analysis skills
Continuous improvement

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

operations team leader jobs in st helens

Customer Operations Team Leader

Operations Team Leader - Specialist Services

Compliance Lead

Team Leader - 35269

HR Operations Lead

Operations Team Leader

Lead Social Impact Consultant

Finance Transformation & Automation Lead

Rider Compliance Team Leader

Workplace Operations Lead (TFM)

Delivery Project Lead

Senior Manager – VAT Policy & Risk Management, Amazon Tax Advisory & Planning Team

Head of Growth - UK Defence Lead

Team Leader - Days

Team Leader - Production

Global Geochemistry Business Development Lead

Sector Lead - Power Infrastructure (Generation, Networks & Storage)

M&E Ops Team Leader

Planning and Material Lead

Security Operations Team Lead

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