Service leader Work, Jobs in St Pancras, Gtl (with Salaries)

Floor Manager
Friends Of Ours —London
- £16 an hour
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
13d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Club Supervisor
Ministry of Sound Ltd —London
- £14.21 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
- Life insurance
Quick apply
Assistant General Manager
Big easy restaurants —Poplar
- £60,000 a year
- Full-time
- Hospitality
- Employee discount
Quick apply
13d
Assistant Manager
Eel Sushi —London
- £38,000 - £42,000 a year
- Full-time
- Restaurant management
- In-person
- Restaurant
- Store discount
- Employee discount
Quick apply
Job & Employer Link
Shaw Trust —East London
- £28,860 - £34,715 a year
- Annual leave
- Employee assistance programme
Senior Jewellery Specialist
Steven Stone Ltd —London
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Customer Care & Quality Team Leader
Clarion Housing Group —North London
- £37,854 - £47,319 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
6d
Foreign Nationals Outreach - Recovery worker
Change Grow Live —Barnet
- £28,557.79 - £32,802.41 a year
- Remote
- Time management
- Employee discount
- Referral programme
General Manager
Farmer J —London
- £40,000 - £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Hospitality - Receptionist
Lexington Catering —London
- £34,125 a year
- Full-time
- Hotel
- Front desk
- IT
Quick apply
11d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Deputy Manager
Aldi —London
- £16.13 - £16.45 an hour
- Customer service
- Time management
- Annual leave
Reception Supervisor
Starhotels —London
- £28,080 a year
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee discount
- Referral programme
Quick apply
Senior Waiter/Waitress – Floor & Guest Experience Coordinator
Mariage Frères —London
- Weekend availability
- Serving
- Hospitality
- Customer service
- Store discount
- Annual leave
Quick apply
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
Floor Manager
Sixes Entertainment Limited —London
- Up to £16.71 an hour
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
Daycare Dog Walker
Green Dog Walking —Pimlico
- £500 - £700 a week
- Full-time
- Customer service
- English
- Driving
Quick apply
Assistant Manager
Starbucks —London
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

I want to receive the latest job alerts for service leader in st pancras, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Floor Manager

Friends Of Ours -
London

Quick apply

Job details

Full-time | Zero hours contract
£16 an hour
13 days ago

Benefits

Discounted or free food
Company pension
Employee discount

Qualifications

Hospitality
Level 2 Food Hygiene Certificate
Organisational skills
Food Hygiene Certificate
Leadership

Full job description

Floor Manager – Friends of Ours @ Serpentine

About Friends of Ours

Founded in Hoxton in 2015, Friends of Ours blends the creativity of the antipodean brunch scene with the energy of London hospitality, placing people, guests and teams alike, at the heart of everything we do.

At Serpentine, we operate across a unique campus in one of London's most iconic settings, offering destination brunch, a refined all-day food and beverage experience, and private events in the evening. In the summer months, Pavilion Coffee becomes a vibrant open-air coffee and snacks spot for park-goers, helping the venue evolve naturally with the rhythm of the park and its community.

Role Overview

The Floor Manager is responsible for delivering exceptional service on the floor during their shifts, leading the front-of-house team and ensuring consistency, warmth and pace throughout each trading period.

Working closely with and reporting to the General Manager, the Floor Manager is a hands-on leader who sets the standard on the floor, supports the team in real time, and takes ownership of service quality shift by shift.

Key Responsibilities

1. Service Leadership & Floor Presence

Service excellence is non-negotiable. The Floor Manager is expected to:

Lead by example with a visible, confident presence on the floor
Set the tone for warmth, pace, professionalism and hospitality
Actively manage service quality during key trading periods
Run smooth, well-organised sections and ensure pace across the floor
Personally handle guest interactions when required, especially:
Regulars & VIPs
Complaints or recovery moments
Special occasions & high-profile guests

2. Shift Operations

The Floor Manager supports the smooth running of daily operations, including:

Leading opening and closing procedures on shift
Ensuring the floor is set up correctly and ready for service
Managing the flow between front-of-house, kitchen and bar
Following all SOPs, policies and legal requirements
Supporting cash handling, POS and reservations discipline
Escalating operational issues to the General Manager as needed

3. Team Leadership & Training

Building a strong, consistent team is central to the role. Responsibilities include:

Briefing and motivating the floor team before and during service
Supporting onboarding and on-the-job training for new team members
Reinforcing service standards, product knowledge and brand values
Providing real-time coaching and feedback on the floor
Creating a culture of pride, accountability and teamwork across shifts

4. Guest Loyalty & Community Building

Beyond service execution, the Floor Manager is expected to help build loyalty:

Developing genuine relationships with regular guests
Ensuring guest preferences are recognised and remembered
Creating a sense of belonging and community around the venue
Turning first-time guests into repeat customers through experience, not discounts

5. Commercial Awareness

While overall financial accountability sits with the General Manager, the Floor Manager contributes to performance by:

Driving revenue through service quality and an upselling culture
Minimising waste and supporting stock discipline on shift
Managing the floor team efficiently during service
Flagging issues and opportunities to the General Manager quickly

Profile & Experience

Essential

Proven experience as a Floor Manager, Supervisor or similar front-of-house leadership role in a high-quality restaurant or hospitality business
Deep understanding of service standards and guest experience
Natural leader with credibility on the floor
Calm under pressure, organised and hands-on

Highly Valued

Background in premium casual, boutique hospitality or quality-led brands
Experience training and developing team members
Commercial awareness and an upselling mindset
Level 2 Food Hygiene certificate

What We Offer

Annual Salary: [to be confirmed] + service charge
40h per week over 5 days
Daytime shifts + occasional evening private events

Pay: £16.00 per hour

Benefits:

Company pension
Discounted or free food
Employee discount

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in st pancras, gtl

Floor Manager

Retail Supervisor

Club Supervisor

Assistant General Manager

Assistant Manager

Job & Employer Link

Senior Jewellery Specialist

Customer Care & Quality Team Leader

Foreign Nationals Outreach - Recovery worker

General Manager

Hospitality - Receptionist

Workplace Operations Coordinator - London

Store Manager

Deputy Manager

Reception Supervisor

Senior Waiter/Waitress – Floor & Guest Experience Coordinator

VP, Customer Experience

Floor Manager

Daycare Dog Walker

Assistant Manager

I want to receive the latest job alerts for service leader in st pancras, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected