Service desk support Work, Jobs in St. Austell, Con (with Salaries)

ICT Helpdesk Analyst - 6 month Fixed Term
Rodda's —Redruth
- £30,000 a year
- Temporary
- Software troubleshooting
- IT
- In-person
- Free parking
- Employee discount
Quick apply
23h
Customer Services Agent
Sunray Fly Fish —Launceston
- £26,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
Tool Hire Controller
Hutton Hire ltd —Newquay
- £30,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
Quick apply
2d
Streetworks Co-Ordinator
Network Plus —St. Austell
- £28,600 a year
Quick apply
14d
Collection and Delivery Driver (3 Month Fixed Term Contract)
DPD Group UK —St. Austell
- £13 an hour
- Employee discount
Quick apply
Receptionist/Legal Assistant
Taggart Legal Services —Newquay
- £24,450 - £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
SACM Process Analyst
King's Service Centre —Newquay
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Commercial Property Senior Associate or Partner
Coodes Solicitors —St. Austell
- Full-time
- Communication skills
IT Supervisor
Dunbia —Launceston
- Full-time
- English
- Windows
- IT
- Annual leave
- Employee assistance programme
Food and Beverage - Waiting Staff Scoops - Q80
Parkdean Resorts —Newquay
- £12.71 an hour
- No experience needed
- Restaurant
- Resort
- Store discount
- Employee assistance programme
Quick apply
Shift Lead - Food - Truro Lemon Quay
Marks & Spencer —Truro
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Cash Desk Volunteer
British Heart Foundation —St. Austell
- Employee discount
Food and Beverage - Bar Staff - Q03
Parkdean Resorts —Newquay
- £12.21 an hour
- Bar
- Resort
- Store discount
- Employee assistance programme
Quick apply
Rapid Response Cleaner
ISS Facility Services —Newquay
- 8 hour shift
- Organisational skills
Quick apply
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Truro
- £26,000 - £28,000 a year
- Remote
- Driving
- Communication skills
Quick apply
Installation Field Engineer
ORBITAL NET LIMITED —Bodmin
- £25,500 - £28,000 a year
- Driving
- Communication skills
Quick apply
Cleaner (part-time)
Saltash Health Centre —Saltash
- £12.71 an hour
- Part-time
- English
- Driving
- Cleaning
- Sick pay
Quick apply
7d
Telephone and Administration Volunteer (Homestore) - Retail
British Heart Foundation —Truro
- Employee discount
Cash Desk Volunteer (Homestore
British Heart Foundation —Truro
- Employee discount

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Customer Services Agent
Sunray Fly Fish —Launceston
This role involves responding to customer messages through our help desk software, helping customers with order questions, making changes to orders where needed…
£26,000 a year
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Customer Service Agent
Auxillis —Plymouth
Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing…
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13d

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ICT Helpdesk Analyst - 6 month Fixed Term

Rodda's -
Redruth

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£30,000 a year
23 hours ago

Benefits

Free parking
On-site gym
Employee discount
Life insurance
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Technical support
IT support
IT
Communication skills
Help desk

Full job description

Vacancy: IT Helpdesk Analyst

Location: Rodda’s Creamery, Scorrier

Salary: £30,000 per annum plus benefits

Hours: Monday to Friday 08:00 - 16:30

Type of Contract: Fixed Term - 6 months.

__________________________________________________________________________________

At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.

This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.

What you’ll be doing:

Providing first-line IT support to colleagues and customers, resolving issues ranging from basic hardware/software to application troubleshooting.
Delivering a seamless support experience — professional, approachable, and aligned with a premium brand.
Supporting users with digital tools, systems, and applications, ensuring confidence and adoption.
Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met.
Identifying recurring issues and working proactively to improve system and process performance.
Collaborating with internal teams and third-party providers to resolve complex technical challenges.
Maintaining accurate documentation, knowledge base articles, and support procedures.
Assisting with IT administrative tasks, including Purchase Order (PO) administration, RMAs, and tracking new asset arrivals.
Delivering one-to-one training to business colleagues to improve confidence and adoption of digital tools.

You’ll play a key role in:

Keeping the business running smoothly through reliable and responsive IT support.
Improving user experience by making systems easy, efficient, and accessible.
Driving digital adoption and helping users get the most from our technology.
Supporting continuous improvement across IT services and processes.

What we’re looking for:

Proven experience in an IT support, helpdesk, or service desk role.
An IT Qualification at Level 2 or above (or actively working towards one) is highly desirable.
Strong troubleshooting and problem-solving skills across IT systems and applications.
Excellent communication skills — able to explain technical issues clearly to non-technical users.
Experience with ticketing systems and working to SLAs/KPIs.
A proactive approach with the ability to prioritise effectively in a fast-paced environment.
Confidence in supporting a range of digital tools and technologies.
Flexibility to participate in an on-call rota, ensuring our critical systems and premium customer experience are supported outside of standard hours.
Locally based within a 40-minute commute of our Scorrier creamery with access to your own reliable transport (essential for on-call response).
A team player with a commitment to delivering outstanding service.

What you’ll get in return:

The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.

Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.

Pay: £30,000.00 per year

Benefits:

Employee discount
Free parking
Life insurance
On-site gym
On-site parking

Application question(s):

IT helpdesk or relevant computing qualifications?
Can you confirm you currently live within a 40-minute commute of Scorrier?

Experience:

IT Support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in st. austell, con

ICT Helpdesk Analyst - 6 month Fixed Term

Customer Services Agent

Tool Hire Controller

Streetworks Co-Ordinator

Collection and Delivery Driver (3 Month Fixed Term Contract)

Receptionist/Legal Assistant

SACM Process Analyst

Commercial Property Senior Associate or Partner

IT Supervisor

Food and Beverage - Waiting Staff Scoops - Q80

Shift Lead - Food - Truro Lemon Quay

Cash Desk Volunteer

Food and Beverage - Bar Staff - Q03

Rapid Response Cleaner

Installation Field Engineer - Remote

Installation Field Engineer

Cleaner (part-time)

Telephone and Administration Volunteer (Homestore) - Retail

Cash Desk Volunteer (Homestore

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