Customer service coordinator Work, Jobs in Stalham, Nfk (with Salaries)

Service Coordinator
Osiris IT —Norwich
- £28,000 - £31,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
- Work from home
Quick apply
11d
Sales & Client Support Coordinator
Hawthorne Security & Fire —Norwich
- £28,000 - £30,000 a year
- Full-time
- Analysis skills
- Driving
- In-person
Quick apply
8d
CRM Coordinator - ID:331
Hughes Electrical —Norwich
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
12d
Office, Operations & Accounts Coordinator.
Nexus Adapt —Lowestoft
- From £14 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
DPSS Customer Services Coordinator
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Employee discount
- Gym membership
13d
Sales Development Co-ordinator
BarrattDevelopments —Norwich
- Weekend availability
- Customer service
- Programmable logic controllers
- Communication skills

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customer service coordinator jobs near stalham, nfk

Service Coordinator

Osiris IT
Norwich

Quick apply

Job details

Permanent | Full-time
£28,000 - £31,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Work from home
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
Organisational skills
IT
Time management

Full job description

Osiris IT a growing Managed Service Provider (MSP) based in Norfolk, looking for an organised, people-focused Service Coordinator to join our team. This role is ideal for someone with strong customer service, organisational and coordination skills who enjoys coordinating people, maintaining high service standards, and ensuring operational efficiency.

You do not need a technical IT background to be successful in this position, although experience working within a technical or service-driven environment would be beneficial. This role is focused on resource allocation, customer satisfaction, service delivery, and internal processes rather than providing technical support. This is an excellent opportunity for someone looking to take the next step in their career with the potential to develop into a broader service leadership role as the business continues to grow.

Success in this role will be measured by customer satisfaction, Service Desk performance, effective workload coordination and helping the team deliver an outstanding experience for our clients.

Key Responsibilities

Coordinate the day-to-day delivery of the Osiris Service Desk, ensuring work is prioritised effectively and customer expectations are met.
Monitor service delivery performance against agreed KPIs and service standards.
Coordinate resources and workloads to ensure customer expectations are consistently met.
Act as an escalation point for customer service concerns and service-related issues.
Work closely with the Managing Director to improve operational processes and team performance.
Support recruitment, onboarding, and employee development activities.
Produce regular reports on Service Desk performance, team utilisation, and customer satisfaction.
Promote a positive, customer-focused culture throughout the business.

Skills & Experience

Excellent organisational and time management skills.
Experience managing operations within a customer service or service delivery environment.
Confident working with performance metrics and KPIs.
Strong problem-solving and decision-making skills.
Previous experience within an MSP, IT services, or technical business would be advantageous but is not essential.

Personal Qualities

Approachable and empathetic.
Customer-focused mindset.
Calm under pressure and able to prioritise effectively.
Proactive and self-motivated.
Excellent attention to detail and follow-through.
Committed to maintaining high standards of service and professionalism.

Benefits

29 days holiday per year including bank holidays + discretionary Christmas shut down.
Health Cash Plan
Discount Platform
Flexible working arrangements
Continual improvement training time within work hours
On-site Parking
Salary Sacrifice
Employer-supported volunteering

"Why Join Us?"

We believe that great businesses are built by great people. We’re proud of the services we deliver to our clients and we're equally proud of the culture we've created for our team.

Osiris is a business where people genuinely support one another, where ideas are welcomed regardless of job title, and where everyone is encouraged to contribute to the success of the company. We value open and honest communication, celebrate initiative, and trust our people to take ownership of their work and make a real impact.

This isn't an environment where you're expected to simply maintain the status quo. We're growing, ambitious, and constantly looking for ways to improve. We move quickly, embrace challenges, and work together to find solutions that benefit both our clients and our team.

Development is important to us. We invest in training, encourage continuous learning, and create opportunities for people to grow their skills and progress their careers. We hire for attitude, values, and potential as much as experience, and we want our team members to feel confident, supported, and equipped to succeed.

As our Service Coordinator, you'll play a key role in shaping the experience of both our employees and our clients. You'll work closely with the Managing Director, helping to build a positive, high-performing culture while ensuring we continue to deliver exceptional service.

If you're looking for a role where your voice will be heard, your contribution will be valued, and your work will genuinely make a difference, we'd love to hear from you.

Pay: £28,000.00-£31,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in stalham, nfk

Service Coordinator

Sales & Client Support Coordinator

CRM Coordinator - ID:331

Office, Operations & Accounts Coordinator.

DPSS Customer Services Coordinator

Sales Development Co-ordinator

Other jobs to consider

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