Helpdesk Work, Jobs in Standish, Gtm (with Salaries)

AMS Helpdesk Analyst
The Config Team —Skelmersdale
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
18h
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Coordinator
Liverpool John Moores University —Liverpool
- £24,685 - £26,093 a year
- Full-time
- University
- Organisational skills
- IT
- Annual leave
11d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Helpdesk Administrator - Employment Services
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
3d
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
10d
IT Technician
Stockport Academy —Stockport
- £24,978 - £33,882 a year
- Weekend availability
- Windows
- School
- Employee discount
7d
Customer Service Executive - Fixed Term 12 Month Contract
CHEP —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Apprentice IT Technician
Cravenwood Primary Academy —Manchester
- £24,978 a year
- Full-time
- Azure
- Customer service
- Administrative experience
4d
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
3d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Business Systems Support
Fortus UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Business
- Annual leave
Quick apply
18h
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
1d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Account Director
OCS Group —Preston
- Weekend availability
- Leadership
- Referral programme
Quick apply
8d
Data Centre Engineer - Manchester
ONNEC Group —Manchester
- £30,000 - £42,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Computer networking
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills

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AMS Helpdesk Analyst

The Config Team
Skelmersdale

Quick apply

Job details

Full-time
18 hours ago

Benefits

Company pension
Private medical insurance
Paid volunteer time
Life insurance
Car scheme

Qualifications

Microsoft Powerpoint
Driving Licence
Microsoft Excel
Computer Science
Customer service
SAP
ERP systems
Microsoft Office
Bachelor's degree
IT support
IT
SAP ERP
Communication skills
SAP EWM
Information Technology

Full job description

Job title: AMS Helpdesk Analyst.

Employment: Permanent.

Location: Hybrid, Skelmersdale based.

Salary: Excellent basic salary, plus on-call allowance and benefits.

Benefits: 24 days holiday, paid birthday day off, paid volunteer day, holiday buy & sell, Bupa private healthcare, 5% employer matched pension contribution, life insurance 4x annual salary, electric car lease scheme, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more!

Working Hours: 40 hours per week.

Shift Pattern: Week 1: 6am – 2.30pm, Week 2: 9am – 5.30pm, Week 3: 1.30pm - 10pm.

The role will also include a rotating on call shift which will include weekends.

The Company

At The Config Team, we’re not a typical corporate consultancy, and we’re not a generic SAP/IT Consultancy. We are experts in SAP supply chain, and we do it exceptionally well. With 30+ years of experience and our own suite of products (like PreBilt™ for EWM), we help global brands create smarter, faster, more resilient supply chains.

The Role

This is an entry level role for someone who is ready to step up: a recent graduate or early-career professional who has a passion for providing a great client experience, a willingness to get exposure to our SAP AMS department, and being able to grow within a well-respected global technology organisation then this role is for you.

There may also be the opportunity to assist with wider projects and initiatives such as; reporting, process improvement and documentation, master data management, occasional IT support and developing your own SAP functional knowledge.

This is not a IT support position, this role focuses on the coordination and management of internal and external client tickets.

Requirements

Assist with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring.
Ensure suitable quality assurance by working with the Helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers.
Review all Helpdesk tickets within Helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve.
Provide suitable initial responses to Helpdesk internal and external customers in line with the agreed SLAs and governance.

Gather process and IS requirements from customers and create suitable documentation in order to capture the information in a structured way.
Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained.
Ensure the correct utilisation types are allocated to tickets and booked correctly within Helpdesk tool.
Provide ticket and 1st Line support to internal and external customers within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes. Ensure the accuracy and maintenance of the data with the Helpdesk tool application.

Required Skills

IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint.
A valid UK driving license.

Enjoys working with and has an interest in learning about new technology and computer systems.
Able to collaborate and coordinate with internal and external teams and customers.
Previous experience in a customer service position.
An analytical thinker with a good attention to detail.
Good communication skills and a friendly telephone manner.

Desired Skills

An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics would be beneficial but not required.
Previous experience within a similar SAP / Technology support environment.
A degree in an STEM or Computer Science related field.

Apply today

Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported.

We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.

Together, we make the difference that creates a smile across the whole supply chain, starting with our team.

Find out more about life at The Config Team, visit Glassdoor:

https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm

For a full job description or if you have any questions, please submit your CV.

We look forward to hearing from you.

Quick apply

Refine Your Search

helpdesk jobs in standish, gtm

AMS Helpdesk Analyst

Customer Service Helpdesk Advisor (Reactive Planner)

Helpdesk Coordinator

1st Line Support Engineer

IT Desktop Support

Helpdesk Administrator - Employment Services

Reception and Helpdesk Administrator

Service Delivery Manager

Helpdesk Team Leader

IT Technician

Customer Service Executive - Fixed Term 12 Month Contract

Apprentice IT Technician

Onsite IT Support Engineer

IT Technician

Business Systems Support

Technical Administrator

IT Support Analyst

Account Director

Data Centre Engineer - Manchester

Service Desk Manager

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