Head of customer service Work, Jobs in Stanford Le Hope, Ess (with Salaries)

Staff Researcher - Regional Experience
Wise Australia Investments —London
- £101,000 - £131,000 a year
9d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
12d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
1d
Parking Services Manager
Maidstone Borough Council —Maidstone
- £62,909 - £71,431 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Free parking
- Work from home
14d
Regional Head of Operations
Sanctuary Group —Basildon
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
7h
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
14d
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
3d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
2h
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
Head of Repairs
Golding Homes —Maidstone
- £77,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
19h
CX Team Member
Foot Locker —Grays
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
9d
Head of Maintenance Repairs (Contracts)
L&Q —London
- £78,544 - £93,000 a year
- Full-time
- Hybrid work
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
6d
E-Commerce Manager
Jollyes Pets —Waltham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- IT
- Annual leave
- Work from home
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
10d
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
8d
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
9d
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Head of Venues
BMA —London
- £78,747.96 a year
- Hospitality
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
12h
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Head of Content and Media Director
036 Group Company Limited —Wickford North
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Social media management
- AI
Quick apply
3d

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head of customer service jobs near stanford le hope, ess

Staff Researcher - Regional Experience

Wise Australia Investments
London

Apply Now

Job details

£101,000 - £131,000 a year
9 days ago

Qualifications

Market research

Full job description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

Job Description

We're looking for a Staff Researcher to join the Regional Experience team in London. You'll be part of Wise's global mission to build an open and fair financial system.

At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and ensuring that our product is truly tailored for all of our customers, regardless of the region they live in, has never been more important in achieving our mission.

Your mission:

We're looking for a Staff Researcher to join our Regional tribe, focusing on Growth in North America and APAC markets. You'll be working with cross-functional teams to understand customer needs and behaviours in these regions, and help shape the products and services we build for them.

For this role in particular, the emphasis will be on finding ways to scale how we evaluate Wise products before we roll them out to more markets across the world. Through a combination of hands-on research, operational frameworks, and coaching of others, you’ll have an opportunity to ensure that those products meet the expectations of Wise’s customers all over the world.

You'll also be joining a thriving research community of 20+ researchers in London, who are embedded in various teams and squads across the company, but come together regularly to learn from and support one another.

As a Staff Researcher, you'll contribute by:

Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals
Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative research, and raise the bar for quality and rigour when non-researchers on your team take it on themselves
Scaling international research - engage with vendors and agencies to scale evaluative research across our various APAC and North American markets
Articulating strategy - clearly communicate research strategy to the team and key stakeholders, positively influencing focus and priorities
Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future
Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making
Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development
Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact, while maintaining research rigour and quality

A bit about you…

Research excellence:

Deep experience with research democratisation and setting up practices and processes that enable non-researchers to connect with customers and/or conduct evaluative research
Strong judgment in choosing the right research approach for different levels of ambiguity and complexity
Skilled at building decision confidence through well-designed studies and clear evidence
Expert at connecting user evidence to business outcomes that drive action
Proven track record of scaling research influence across teams and senior stakeholders
Experience with mixed-method studies and modern research tools, including thoughtful use of AI
Able to guide teams on actioning insights and work closely with designers to ideate based on findings
Top-notch presentation and storytelling skills, especially when sharing impactful insights

Research operations competencies:

Experience building iterative and repeatable evaluative research practices and/or programs
Proven ability to identify bottlenecks in research processes and find effective ways to remove them, using AI tools where appropriate
Track record of engaging with external agencies and vendors to conduct research, especially in international markets

Strategic impact:

Able to articulate research strategy and positively influence squad and team focus
Deep understanding of how research connects to team, squad and business goals
Examples of mentoring non-researchers in conducting quality research and maintaining the overall quality bar
Examples of mentoring others to create downstream impact through their growth

As a heads up, this role probably isn't for you if:

Your experience is primarily market research and/or academia
You haven’t conducted any international research or worked with external agencies to faciliate such research
You're not comfortable navigating the complexity of overseeing multiple product areas in a fast-paced environment

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on

Instagram

Apply Now

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head of customer service jobs in stanford le hope, ess

Staff Researcher - Regional Experience

Head of Customer Operations

Head of Customer Experience

Parking Services Manager

Regional Head of Operations

Head of Customer Value

Head of Fleet

Head of Customer Success

Head Of Operations

Head of Repairs

CX Team Member

Head of Maintenance Repairs (Contracts)

E-Commerce Manager

Head of Customer Support

eCommerce Manager - remote

Manager - Bluewater

Head of Alumni and Supporter Voice

Head of Venues

Head of Corporate Due Diligence

Head of Content and Media Director

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