2nd line support Work, Jobs in Stanley, Dur (with Salaries)

IT Support Technician (6 month FTC)
Ingersoll-Rand —Sunderland
- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
2d
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
13d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
12d
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
12d
Integration Developer
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- Agile
- Free parking
- Store discount
Quick apply

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Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
A full UK driving license is required. Flexible working opportunities including home working and hybrid options. Company sick pay and income protection cover.
£0.01 - £40,000.00 a year
Quick apply
2nd Line Support Engineer - Night Shift
razorblue Careers —Stockton-On-Tees
Serving as point of contact and guiding team in Team Leader's absence. Two paid charity volunteering days per year. Tablet and mobile device support.
£31,500 - £38,500 a year
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IT Support Technician (6 month FTC)

Ingersoll-Rand -
Sunderland

Quick apply

Job details

Temporary | Full-time | Fixed term contract
3 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Gym membership
Employee stock ownership plan
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
User account management
IT permissions management
Computer hardware
Technical support incident logging
Computer networking
Technical writing
ServiceNow
Customer support
IT incident logging
Application support
Leadership
Incident log maintenance
Communication skills
Active Directory
CompTIA A+
Mobile devices

Full job description

Job Title

IT Support Technician (6 month FTC)

Location

Haskel – Sunderland

About Us

Haskel is the market leader in high-pressure fluid management, designing and manufacturing a range of products that enable the controlled use of high-pressure and flow-generating equipment, including pumps, gas boosters, air amplifiers and hydrogen compression solutions. As part of the Ingersoll Rand group and with over 75 years of expertise, Haskel’s leadership in the market is built on a reputation of safety, reliability, and the highest quality, providing equipment for critical applications and accelerating the transition to sustainable energy.

Job Summary

The IT Support Technician provides the first point of contact for colleagues requiring IT support. The role is responsible for logging, prioritising, troubleshooting and resolving IT issues where possible, while ensuring a high level of customer service.

The role supports users across hardware, software, mobile devices and IT services, escalating more complex issues to 2nd or 3rd line support teams as required.

Responsibilities

The role includes (but is not limited to) the following responsibilities:

Act as the first point of contact for IT support requests via phone, email, ticketing system and walk-up support.
Log, categorise and prioritise incidents and service requests accurately.
Provide first-line troubleshooting for hardware, software and access-related issues.
Resolve issues within agreed service levels or escalate where necessary.
Manage tickets through to resolution, ensuring regular communication and updates to end users.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Create, modify and disable user accounts and permissions within Active Directory.
Support mobile devices, laptops, desktops, printers and other end-user equipment.
Assist with device builds, deployments and replacements.
Maintain accurate records within the IT service management system.
Follow IT procedures, policies and security requirements.
Support hardware setup, moves and basic workstation configurations.
Contribute to knowledge base articles and user guidance documents.
Complete all required training and mandatory compliance activities.

Basic Qualifications

Essential Qualifications/Experience:

Previous experience in a customer service or IT support environment.
Working knowledge of Microsoft Windows and Microsoft 365 applications.
Experience using an IT ticketing or service management system.
Basic understanding of Active Directory user administration.
Experience supporting desktops, laptops and mobile devices.
Understanding of IT hardware and peripheral devices.
Good written and verbal communication skills.

Desirable Qualifications/Experience:

Experience using ServiceNow or similar service desk tool.
Knowledge of device imaging and deployment processes.
Basic understanding of networking concepts such as IP addressing and connectivity.
Experience supporting printers and multifunction devices.
Relevant IT qualification or certification (CompTIA A+, Microsoft Fundamentals or equivalent).

Travel & Work Arrangements/Requirements

Based at the Sunderland site. Occasional travel to other company locations may be required to support business needs.

Key Competencies

Strong customer service and communication skills.
Friendly, professional and approachable manner.
Ability to remain calm and effective when dealing with technical issues.
Good problem-solving and troubleshooting skills.
Well organised with strong attention to detail.
Able to prioritise workload and manage multiple tasks.
Team player with a willingness to learn and develop technical skills.
Reliable, adaptable and self-motivated.

What We Offer

25 days holiday and bank holidays (Option to purchase additional 5 days)
7% Employer pension contribution
Westfield Health medical cash plan cover
Death in service benefit of 4 x salary
Cycle scheme (after probation period)
Electric car scheme (after one year of employment)
10% of salary in shares (after one year of employment)
Employee assistance program
Enhanced maternity & paternity policies
LinkedIn Learning access

Benefits:

Additional leave
Bereavement leave
Company pension
Cycle to work scheme
Employee discount
Employee stock ownership plan
Enhanced maternity leave
Enhanced paternity leave
Free parking
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Experience:

muti-site IT Support: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in stanley, dur

IT Support Technician (6 month FTC)

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Consultant - 2nd Line (Infrastructure)

Senior Service Desk Consultant - 3rd Line

IT Support Technician (6 month FTC)

IT Service Desk Manager

3rd Line Network Support Engineer

Systems Support Analyst

IT Systems Analyst

Integration Developer

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