Contact centre Work, Jobs in Stanley, Dur (with Salaries)

Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
13d
Detention Custody Officer
Serco Plc —Consett
- £27,484.00 - £28,857.57 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Customer Advisor
Vertu Motors —Gateshead
- £26,436.00 - £27,476.80 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Nightshift Claims Handler
Winn Group - Winn Solicitors Ltd —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Overtime
- Customer service
- Organisational skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Examinations Officer / Admin
Tutors and Exams Limited —Metrocentre
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
9d
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Roman Catholic Chaplain
Serco Group —Consett
- £6,000 a year
- Part-time
- Free parking
- Annual leave
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
3d
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
11d
Field Interviewer - Newcastle
the National Centre for Social Research —Newcastle upon Tyne
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Residential Workers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Childcare
- Working with children
- School
Control Centre Operator
Darlington Borough Council —Durham
- £14.12 an hour
- Seasonal
- Presentation skills
- AI
- Annual leave
- Employee discount
10d
VacancyTitle: Customer Advisor - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £26,435 a year
- Full-time
- Hybrid work
- Social media management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
- Customer service
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
8d
Associate Cyber Security Analyst (Days)
Aspire Technology Solutions —Gateshead
- £26,500 - £30,500 a year
- Full-time
- Laboratory experience
- Travel
- IT
- Free parking
- Annual leave
Quick apply
Customer Hub Advisor (Compressed/Weekend Shift)
Ocado Retail —Sunderland
- £26,184 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Admin Officer (Legal Admin Support Team)
HM Courts & Tribunal Service —Gateshead
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d

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Contact Centre Service Advisor - Newcastle

Sky -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£26,728 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Sales
Customer service
Communication skills

Full job description

Job ID: R0057664

Location

Newcastle Upon Tyne, Tyne and Wear

Hours/week

37.5 hrs/week

Payrate range

26728 - 26728 £/year

Contact Centre Service Advisor – Newcastle

We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints.

This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation.

You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness.

Proposed Start Date: 28th September 2026

Salary: £26,728 per annum

Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD

Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working

Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026

At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed.

What you’ll be doing:

Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues

Managing complex and escalated customer concerns with care, professionalism and full ownership

Delivering against key KPIs including FTR, NPS, quality, productivity and STS

Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations

Investigating queries in detail to understand the full picture and determine the right resolution

Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution

What we’re looking for:

Proven experience delivering against customer service and sales KPIs

Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused

A passion for resolving customer concerns and achieving the right outcome in challenging situations

Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience

Excellent communication skills, with the ability to build trust and manage difficult conversations

A proactive mindset with strong ownership, accountability, and attention to detail

Training and Development:

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor.

At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products.

This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.

Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy

The Benefits:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:

Individual Lifestyle

Free Sky TV, along with discounted broadband, Sky Glass and mobile

Cashback and discounts across hundreds of retailers

Discounts and offers on Sky products for friends and family

Health and wellbeing

Private healthcare and Digital GP via Aviva

Dental and other healthcare options

Subsidised onsite gym and discounts on external gyms

Cycle to work scheme

Financial wellbeing

Sky pension plan and Life Assurance

Annual Sharesave scheme and long service awards

Where you’ll work:

We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities.

Inclusion:

We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Apply Now

Refine Your Search

contact centre jobs in stanley, dur

Contact Centre Service Advisor - Newcastle

Detention Custody Officer

Customer Advisor

Nightshift Claims Handler

Examinations Officer / Admin

Contact Centre Operator

Roman Catholic Chaplain

Customer Service Centre Agent

Telephone Agent (Call Centre)

Crime in Prison Coordinator

Field Interviewer - Newcastle

Residential Workers

Control Centre Operator

VacancyTitle: Customer Advisor - Billing Call Centre

Business Administrator

Customer Support Expert (Technical Support)

Customer Service Representative

Associate Cyber Security Analyst (Days)

Customer Hub Advisor (Compressed/Weekend Shift)

Admin Officer (Legal Admin Support Team)

I want to receive the latest job alerts for contact centre in stanley, dur

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