Aftersales manager Work, Jobs in Stanmore, Gtl (with Salaries)

Customer Experience Advisor
WLMG —Eastcote
- £16,640 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Aftersales Manager
Command —Wimbledon
- £55,000 - £75,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
Quick apply
19h
Aftersales Executive
Arkay Windows —Watford
- From £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
12d
Aftersales Manager
Marshall Motor Group —London
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
Service Manager
Vertu Motors —Beaconsfield
- £60,000 - £85,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
Sales Associate
Belstaff —London
Quick apply
Sales Executive
Indie Campers —Toddington
- £26,500 a year
- Sales
- Organisational skills
- IT
Quick apply
5h
Service Manager
Hedin Automotive —London
- £41,615 a year
- Monday to Friday
- Customer service
- Leadership
- Communication skills
12d
Service Supervisor
Brayley —Dunstable
- Full-time
- Referral programme
Quick apply
BMW Motorrad Brand Manager
Sytner Group —Stevenage
- Weekend availability
- Leadership
10d
Service Coordination Manager
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- Microsoft Excel
- Management
- Salesforce
- Free parking
- Work from home
Client Experience Senior Manager
Chanel —London
- Full-time
- Management
- Project management
- Communication skills
- Employee assistance programme
- Employee discount
14d
Parts Advisor - Crayford Ford
Allen Motor Group —Dartford
- £30,000 - £32,000 a year
- Full-time
- IT
- Employee discount
Service Advisor
Lookers —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Aftersales Technical Operations Engineer - Commercial Vehicle
BYD Europe —Hounslow
- Microsoft Excel
- Engineering
- English
7d
Mercedes-Benz Service Administrator
Sytner Mercedes-Benz of Stratford —London
- Weekend availability
- Employee discount
1h
Warranty Specialist - Commercial Vehicle
BYD Europe —Hounslow
- Full-time
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
7d
Automotive Warranty Administrator
BYD Europe —Hounslow
- Full-time
- Organisational skills
- Computer skills
- Free parking
- Annual leave
7d
Operations Manager, Heathrow
Chanel —London
- Full-time
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
5d
Vehicle Technician
Brayley —Ruislip
- Full-time
- Customer service
- Time management
- Referral programme
Quick apply

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Customer Experience Advisor

WLMG -
Eastcote

Quick apply

Job details

Full-time
£16,640 a year
5 days ago

Benefits

Health & wellbeing programme
Company events
Employee discount
Referral programme

Qualifications

Microsoft Word
Customer service
Microsoft Office
Administrative experience
Computer skills
Communication skills
Office experience

Full job description

About WLMG

WLMG is one of the UK's leading automotive retail groups, representing MG Motor, Changan, Nissan and Kia. We pride ourselves on delivering outstanding customer service throughout every stage of the customer journey. We are looking for an enthusiastic and motivated Customer Experience Advisor to join our team at our Head Office in Eastcote.

This is an excellent opportunity for a school leaver or someone looking to begin their career in customer service, administration, and the automotive industry. Full training and ongoing coaching will be provided.

The Role

As a Customer Experience Advisor, you will support the Customer Experience Manager in delivering an exceptional customer journey across our dealership network. You will be responsible for a range of customer contact and administrative activities, helping to ensure our customers receive the highest levels of service before and after their visit.

This role will provide valuable experience in customer service, communication, administration, data management, and customer satisfaction monitoring.

Key Responsibilities

Customer Contact

Contact customers ahead of their scheduled aftersales appointments to confirm attendance.
Ensure customer and vehicle details are accurate and up to date.
Identify opportunities to offer additional products and services that may benefit the customer.
Provide customers with information regarding their upcoming appointment.

Aftersales Administration

Review booked vehicles for outstanding recalls, service campaigns, and updates.
Add any required recall or update work to existing workshop bookings.
Maintain accurate records on company systems.
Support the Customer Experience Manager with day-to-day administrative tasks.

Customer Follow-Up

Conduct post-visit follow-up calls, emails, and SMS communications.
Introduce and explain Customer Satisfaction Surveys (CSI) from WLMG and manufacturer partners.
Gather customer feedback and escalate any concerns where appropriate.
Help ensure customers have a positive ownership and service experience.

General Duties

Maintain professionalism and excellent customer service standards at all times.
Work collaboratively with service departments across the group.
Participate in training, coaching sessions, and call monitoring activities.
Support wider customer experience initiatives as required.

What We Offer

Full training on WLMG systems and processes.
Ongoing coaching and development.
Valuable experience within a leading automotive retailer.
Friendly and supportive working environment.
Opportunity for future career progression within WLMG.

Person Specification

Essential

Friendly, positive, and confident personality.
Excellent communication skills, both verbal and written.
Good attention to detail.
Reliable and punctual.
Comfortable speaking with customers over the telephone.
Basic computer skills including Microsoft Office.
Willingness to learn and develop new skills.
Professional and customer-focused approach.

Desirable

Previous customer service experience (not essential).
Interest in the automotive industry.
Experience using email and business software systems.

Ideal Candidate

This role is ideal for:

School leavers aged 16–18.
College leavers looking to gain office experience.
Individuals interested in customer service, administration, or the automotive industry.
Candidates seeking a long-term career with opportunities for progression.

At WLMG, attitude and willingness to learn are more important than previous experience. If you are enthusiastic, professional, and enjoy helping customers, we would love to hear from you.

Pay: £16,640.00 per year

Benefits:

Company events
Employee discount
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in stanmore, gtl

Customer Experience Advisor

Aftersales Manager

Aftersales Executive

Aftersales Manager

Service Manager

Sales Associate

Sales Executive

Service Manager

Service Supervisor

BMW Motorrad Brand Manager

Service Coordination Manager

Client Experience Senior Manager

Parts Advisor - Crayford Ford

Service Advisor

Aftersales Technical Operations Engineer - Commercial Vehicle

Mercedes-Benz Service Administrator

Warranty Specialist - Commercial Vehicle

Automotive Warranty Administrator

Operations Manager, Heathrow

Vehicle Technician

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