Customer service manager Work, Jobs in Stanmore, Gtl (with Salaries)

Fulfilment Centre Manager
Zapp —London
- Weekend availability
- Analysis skills
- Leadership
- Communication skills
- Annual leave
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
13d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
11d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Deputy Events Director
Shack Events —London
- From £65,000 a year
- Full-time
- Hybrid work
- Bar
- Management
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
13d
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
7d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
12d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
7d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
7d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
9d
Assistant General Manager
TeamSport —Watford
- Weekend availability
- Bar
- Management
Customer Service Manager
Morrisons —London
- Hospitality
- Team management
- Employee discount
Quick apply
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
4d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Construction
- Profit sharing
- Annual leave
Quick apply

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customer service manager jobs near stanmore, gtl

Fulfilment Centre Manager

Zapp -
London

Apply Now

Job details

Benefits

Annual leave
Private medical insurance

Qualifications

Analysis skills
Leadership
Communication skills

Full job description

Fulfilment Centre Manager

Location: 5 days at the designated fulfilment centre.

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

The Role

Zapp is seeking a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team. In this role, you will oversee the daily operations of the fulfilment centre, implementing efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork.

As Fulfilment Centre Manager, you will be instrumental in driving the success of your assigned Zapp location. This includes full accountability for the fulfilment centre’s profit and loss, inventory management, and operational efficiency, as well as the well-being and professional development of our frontline staff.

You will collaborate with Zapp's Senior Operations Leadership to develop and execute strategies to enhance your fulfilment centre's performance. You will also ensure strict compliance with Health & Safety standards and Zapp's internal policies.

Your leadership will empower your fulfilment centre team to reach their full potential, enabling them to deliver exceptional service to our customers.

Responsibilities:

Operational Excellence

Ensure smooth day-to-day running of the assigned Zapp fulfilment centre.
Manage and achieve key performance indicators (KPIs).
Ensure adherence to all Zapp policies and procedures, maintaining operational standards for the highest level of customer service.
Review, refine, and uphold standard operating procedures.

Team Leadership and Development

Lead, motivate, train, and engage front-line staff to build and maintain a high-performing team.

Security and Asset Protection

Maintain the highest level of security for inventory and assets.

Safety and Compliance

Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.

Facility Management

Oversee the condition and maintenance of the site and its equipment.

Licensing and Regulatory Compliance

Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.

Qualifications

Proven experience managing 24/7 front-line operations in a logistics, e-commerce, or retail environment.
Demonstrated ability to lead large teams (15+), including management staff.
Strong analytical skills with the ability to derive insights and implement data-driven improvements.
Experience collaborating with various stakeholders (e.g. Customer Experience, Central HQ) to seek guidance and suggest enhancements.
Excellent verbal and written communication skills.
Willingness to work varied shifts, including weekends, to support operational needs.

Benefits

Private Health Insurance (AXA)
Zapp Credit for testing the Zapp service and experience
25 days annual leave plus all UK bank holidays

Apply Now

Refine Your Search

customer service manager jobs in stanmore, gtl

Fulfilment Centre Manager

Customer Experience Manager

Customer Service Assistant Manager

Junior Account Manager (Customer Support)

Deputy Events Director

Brand Manager

Customer Experience Team Leader

Customer Relationship Manager

Head of Retail for the South (UK)

Customer Service Manager

Global Head of Customer Support

Relief Hostel Manager/Service Manager (12 months Fixed Term)

Coffee Operations Manager

Senior Customer Success Manager

Customer Service Team Leader

Assistant General Manager

Customer Service Manager

Director of Customer Operations and Engagement, EMEA

Sales Support Team Leader

Client Project Manager / Refurbishment & Maintenance

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