Banking advisor Work, Jobs in Stanstead Abbots, Hrt (with Salaries)

Customer Service Advisor
Warwick Estates —Harlow
- £24,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
3d
Senior Customer Service Advisor
Barclays —Harlow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Banking and Payments Advisor
IQUW Group —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
14d
Client Partner (New Business) – Banking & Financial Markets
CGI —London
- Full-time
- Sales
- Negotiation
Quick apply
Head of Finance
Walsingham Support —London
- £75,000 a year
- Full-time
- Travel
- Leadership
- Employee assistance programme
Quick apply
Head of Banking
Faculty —London
- Full-time
- Hybrid work
- Mentoring
- AI
- Banking
- Annual leave
Customer Service Advisor
Veetec Motor Group —Enfield
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Referral programme
Quick apply
12d
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
Investment Associate - RISE Fund (100% Remote)
Tether Operations Limited —London
- Full-time
- Remote
- Microsoft Powerpoint
- English
- Master's degree
Investor Relations Manager
Temenos —London
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Philanthropy Advisor
Barclays —London
- Master's degree
- Project management
- Organisational skills
4d
Healthcare Investment Banking - Associate
Rothschild & Co —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Investment Banker, Greentech Industrials & Infrastructure, Senior Analyst - Junior Associate
Greentech —London
- Analysis skills
- Accounting
- Banking
14d
Client Advisor
Henley & Partners —London
- Sales
- Marketing
- English
Investment Banking Analyst
GP Bullhound —London
- Full-time
- English
- Microsoft Office
- Master's degree
Reward Consultant - Banking
Aon Corporation —London
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Private Wealth Management, Financial Analyst, Analyst, London
Goldman Sachs —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Employee assistance programme
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Regional Finance Senior Associate
Dalberg Advisors —London
- £47,850 - £55,900 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
Category Sourcing Manager - Property
Nationwide Building Society —London
- From £60,000 a year
- Full-time
- Analysis skills
- Contracts
- IT
4d

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Customer Service Advisor

Warwick Estates -
Harlow

Quick apply

Job details

Permanent | Full-time
£24,500 a year
3 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Organisational skills
IT
Phone etiquette

Full job description

Job Purpose

To be first point of call assisting incoming enquiries namely by telephone and live chat including leaseholders, contractors, directors etc to achieve the highest levels of service in accordance with Warwick Estates agreed business standards.

Qualifications/Experience

Excellent telephone manner desired, but not required

Excellent Customer Service Skills Essential

Good organisational skills

Good Information Technology (IT) skills

Good knowledge, able to use Word, Excel, Outlook

Understanding of Property Management preferred

Duties

Telephone

· Dealing with incoming telephone calls within three rings into Head Office and answering queries (where possible) or distributing as appropriate to relevant persons.

· If relevant persons are not available then to ensure a ticket is raised to the relevant staff member/team immediately.

· Ensure that the phones are covered at all times during working hours.

· To carry out ad-hoc duties as instructed by the Customer Care Manager.

· Live Chat

o To be available to provide the same level of service as mentioned above as and when required to do so on Live Chat at the request and instruction of the Customer Care Manager.

Longer term the role may include the need for an understanding of the following elements, which relates to the preferred understanding of property management section of qualifications and experience requirements.

Service Charges

o To be able to understand, interpret and explain enquiries relating to service charges and update notes on account on BOSS of conversation.

o To provide copies of statement of accounts when requested and update notes on account on BOSS.

o To provide banking details when requested for owner to make payment and update notes on account on BOSS.

Contractor Enquiries

o To assist contractors and suppliers in respect of payment of invoices, work orders, supplier login, queries.

Property Management (including but not limited to)

o To be able to explain Section20 consultation process to callers.

o To update enquirers in relation to repairs for works instructed to the common parts.

o To advise callers in relation to pets, consent to Let, noise, general day to day matters

etc, as per the terms of the LEASE/TP1.

Credit Control

· To deal with enquiries received, up until the point of referral to solicitors at which point call is required to be passed to Credit Control Team.

Insurance

o To provide copies of insurance certificates upon request.

Handling Complaints

o To provide our Complaints Handling Procedure to any persons requesting to make a complaint once it has been established that a formal complaint is what the caller would like to raise, copied to the Regional Manager/Line Manager for the client.

Solicitors Enquiries

o To deal with enquiries received regarding prices for seller’s management packs.

Enquires from Press, Police, Governing Bodies

o To pass calls of this nature to appointed Warwick press handler. In this instance make no comments.

General Housekeeping

o To study for and participate in any relevant industry exams at the request and with the agreement of your line manager.

o To be familiar with and aware of basic Warwick Estates policies including but not limited to Employment, Health & Safety, Environmental and Fire Safety Policies.

o To receive, manage and fulfil any other duties that may be commensurate to the role.

To comply with the Companies Equal Opportunities Policy, Codes of Conduct and other relevant policies, procedures and legislation, including the Data Protection Act and other relevant legislation.

To comply with statutory provisions of Health and Safety at Work. All Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager.

This list of duties and responsibilities is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.

Job Types: Full-time, Permanent

Pay: £24,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

banking advisor jobs in stanstead abbots, hrt

Customer Service Advisor

Senior Customer Service Advisor

Banking and Payments Advisor

Client Partner (New Business) – Banking & Financial Markets

Head of Finance

Head of Banking

Customer Service Advisor

Customer Success Manager

Investment Associate - RISE Fund (100% Remote)

Investor Relations Manager

Philanthropy Advisor

Healthcare Investment Banking - Associate

Investment Banker, Greentech Industrials & Infrastructure, Senior Analyst - Junior Associate

Client Advisor

Investment Banking Analyst

Reward Consultant - Banking

Private Wealth Management, Financial Analyst, Analyst, London

Senior Director, Head of International Network Compliance (EMEA)

Regional Finance Senior Associate

Category Sourcing Manager - Property

I want to receive the latest job alerts for banking advisor in stanstead abbots, hrt

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