Helpdesk manager Work, Jobs in Stanstead Abbots, Hrt (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
12d
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Helpdesk Manager
SSP —London
- Customer service
- Food service
- Employee discount
Quick apply
Facilities Manager - Republic London
Workman Facilities Management Limited —London
- £47,500 - £52,500 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Organisational skills
- Employee assistance programme
- Life insurance
Quick apply
3d
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
Estates Maintenance Helpdesk Coordinator
Affinity Water —Hatfield
- £25,000 - £30,000 a year
- Hybrid work
- Microsoft Excel
- Maintenance
- Microsoft Office
- Annual leave
- Employee discount
10d
Vending Operator
Aramark —Stevenage
- £13.45 an hour
- Weekend availability
- Free parking
Senior Manager of End User Experience
Tripledot Studios —London
- Hybrid work
- Administrative experience
- IT
- In-person
- Annual leave
- Work from home
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
11d
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Reception Manager
Lexington Catering —London
- £34,320 a year
- 8 hour shift
Quick apply
9d
Senior Caretaker
BAM Construction —London
- Communication skills
- School
Senior Support Engineer
Form IT Solutions —Luton
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- AWS
- Free parking
Quick apply
10d
E-Commerce Manager
Dacie Clean LTD —London
- £30,069.48 - £58,831.09 a year
- Full-time
- Social media management
- In-person
- Marketing
Quick apply
Help desk Coordinator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
2d
Workplace Specialist
Peloton —London
- Google Suite
- Customer service
- AI
Quick apply
9d
Engineering Supervisor
OCS Group —London
- Remote
Quick apply

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in stanstead abbots, hrt

Helpdesk Manager

Digital Systems Manager

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Reception and Postroom Manager

Helpdesk Manager

Facilities Manager - Republic London

Coordinator

Estates Maintenance Helpdesk Coordinator

Vending Operator

Senior Manager of End User Experience

Customer Care Manager

Facilities Operations Senior Specialist

Performance & Data Manager - Sky Spaces

Reception Manager

Senior Caretaker

Senior Support Engineer

E-Commerce Manager

Help desk Coordinator

Workplace Specialist

Engineering Supervisor

I want to receive the latest job alerts for helpdesk manager in stanstead abbots, hrt

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