Customer care manager Work, Jobs in Stanstead Abbotts, Hrt (with Salaries)

Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
8h
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Assistant Manager
Starbucks —Hertford
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Assistant General Manager
TeamSport —Harlow
- Weekend availability
- Bar
- Management
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
12d
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
13d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Sales Manager
Sash Windows London Ltd —London
- £40,000 - £110,000 a year
- Full-time
- Management
- Driving
- In-person
- Flexible schedule
Quick apply
3d
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Food Manager
Sainsbury's —Hoddesdon
- From £32,700 a year
- Management
- Leadership
- Employee discount
3d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
4d
Sales Support Manager
Funding Flex Ltd —London
- £25,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Flexitime
- Work from home
Quick apply
12d
Marketing Manager
Saxton 4x4 —Chelmsford
- Up to £52,000 a year
- Full-time
- Social media management
- Driving
- In-person
Quick apply
9d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
7h
Sales Account Manager
Healthy Bean Ltd —Harlow
- £30,000 - £31,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick apply
8d
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Customer Support Calls Manager
Second Nature —London
- Full-time
- Remote
- Google Suite
- Customer service
- Analysis skills
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Deputy Manager
INDITEX —London
- Full-time
- Leadership
- Employee discount
Quick apply
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
3d

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customer care manager jobs near stanstead abbotts, hrt

Operations & Customer Experience Manager

Darlish Ice Cream
Hatfield

Quick apply

Job details

Part-time
£250 - £330 a week
8 hours ago

Qualifications

Customer service
English
Microsoft Office
Help desk

Full job description

Operations & Customer Experience Manager (Part-Time)

We're looking for an organised, proactive and customer-focused Operations & Customer Experience Manager to support the day-to-day running of our growing Ice cream business.

This is a varied role that combines customer service, operations, logistics and administration. You'll become the main point of contact for many day-to-day enquiries, allowing the founder to focus on business growth, franchise development and strategic projects.

Initially, the role is approximately 15 hours per week (around 2.5 hours per weekday), with the opportunity to grow as the business expands.

Key ResponsibilitiesCustomer Support

Respond to customer enquiries via email and other communication channels.
Answer product and ingredient questions accurately.
Resolve complaints professionally and empathetically.
Manage customer reviews and follow up where appropriate.
Escalate complex issues when required.

Operations

Coordinate and update delivery driver schedules.
Support the smooth running of daily operations.
Maintain operational documents and procedures.
Identify recurring issues and suggest improvements.

Franchise Enquiries

Respond promptly to franchise enquiries.
Qualify prospective franchise partners using agreed criteria.
Schedule calls and maintain accurate records.
Ensure every enquiry receives a professional and timely response.

Marketing & Collaborations

Manage collaboration enquiries from brands, influencers and partners.
Coordinate marketing opportunities with the founder.
Assist with campaign administration and follow-up.

Events

Support the planning and coordination of events.
Liaise with customers, suppliers and venues where required.
Ensure event logistics are organised and communicated clearly.

General Administration

Monitor and manage shared inboxes.
Keep records and systems up to date.
Maintain excellent communication across the business.
Escalate important decisions while confidently handling routine matters independently.

About You

We're looking for someone who:

Has excellent written and verbal English.
Is highly organised and naturally proactive.
Enjoys solving problems and taking ownership.
Has outstanding customer service skills.
Can communicate confidently with customers, suppliers and business partners.
Works independently and uses sound judgement.
Is detail-oriented and follows processes carefully.
Is comfortable working in a fast-paced, growing business.

Desirable Experience

Customer service or customer success.
Operations or office management.
Social media savvy
Hospitality, food, retail or franchise businesses.
Car driver
Experience using Google Workspace, Microsoft Office or similar.
Experience with CRM or helpdesk systems is an advantage.

Working Hours

Approximately 15 hours per week.
Ideally available on weekdays during UK business hours.
Flexible working arrangement.

What Success Looks Like

Within the first three months you will:

Become the trusted first point of contact for routine enquiries.
Keep customer response times consistently fast.
Coordinate driver schedules with minimal supervision.
Handle complaints confidently and professionally.
Keep franchise and collaboration enquiries organised and progressing.
Identify opportunities to improve systems and reduce the founder's administrative workload.

Why Join Us?

This is an opportunity to join an ambitious, growing business at an exciting stage. You'll work closely with the founder and have genuine responsibility from day one. As the business grows, there will be opportunities for the role to expand into a broader operations management position.

Pay: £250.00-£330.00 per week

Work Location: Hybrid remote in Hatfield AL9 5NH

Quick apply

Refine Your Search

customer care manager jobs in stanstead abbotts, hrt

Operations & Customer Experience Manager

Customer Service Manager

Assistant Manager

Assistant General Manager

Customer Service Manager

Customer Care Manager

General Manager - Samsung Experience Store

Sales Manager

Front Office Manager

Food Manager

Team and Customer Experience Manager

Sales Support Manager

Marketing Manager

Head of Customer Operations

Sales Account Manager

Reception and Postroom Manager

Customer Support Calls Manager

Massimo Dutti Operations Manager- Regent Street

Deputy Manager

Fundraising Operations Lead

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