passenger service Work, Jobs in stansted airport (with Salaries)

Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
1d
Customer Service Agent (CSA)
ABM —Stansted Airport
- £27,922 a year
- Weekend availability
Travel Retail Specialist - London Stansted Airport
36T Hub Intl —Stansted Airport
- £12.71 - £13.50 an hour
- Full-time
- Bilingual
- Merchandising
- English
- Store discount
- Employee discount
Quick apply
Ground Handling Agent
ABM UK —Stansted
- £27,922 a year
- Weekend availability
- Free parking
Quick apply
Executive Chauffeur
Executive Travel Services Ltd —Stansted
- From £16 an hour
- Weekend availability
- Heavy lifting
- Maintenance
- Driving
- Employee discount
Quick apply
8d
Minibus Driver
ABM —Stansted
- £14.80 - £15.45 an hour
- Full-time
Ambi Lift Driver
ABM —Stansted
- £16.48 an hour
- Full-time
- Customer service
- Driving
- Communication skills
8d
Passenger Host - Hitchin
Govia Thameslink Railway —Hitchin
- £33,316 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
1d
Minibus Driver
ABM UK —Stansted
- £14.80 - £15.45 an hour
- Full-time
- Employee discount
Quick apply
Ambi Lift Driver
ABM UK —Stansted
- £16.48 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
Quick apply
8d
Drivers - Passenger Transport & Dial a Ride
Hertfordshire County Council —Stevenage
- £13.06 - £13.26 an hour
- English
- Driving
- Communication skills
Minibus Driver
Jim's Travel —Great Dunmow
- £16 an hour
- Temporary
- Customer service
- Driving
- In-person
- Free parking
- Paid training
Quick apply
12d
Qualified Train Driver- Cambridge
XC Trains Limited —Cambridge
- £71,367 - £77,334 a year
- Driving
- Travel
Quick apply
12d
Apprentice Bus Driver
First Bus —Chelmsford
- £15.66 an hour
- Customer service
- No experience needed
- English
- Free parking
- Paid training
4d
PCV Bus Driver
Arriva Kent Thameside Limited —Stevenage
- £18.35 - £20.19 an hour
- Overtime
- Customer service
- School
- Paid training
- Employee discount
Quick apply
Taxi Driver (Maldon)
Banyards Taxis —Maldon
- £1,500 - £1,800 a month
- Weekend availability
- Heavy lifting
- Up to 50% travel
- Driving
- Flexitime
- Employee discount
Quick apply
9d
Fueller/Shunter
First Bus —Chelmsford
- £14.96 an hour
- Weekend availability
- Free parking
- Employee assistance programme
4d
Bank Driver (Lyonsdown Road)
Norwood —London
- £13.50 an hour
- Weekend availability
- Driving
- Communication skills
Quick apply
Automatic Ticket Gate (ATG) Operator (SYS 1369) RELIEF
Greater Anglia —Tottenham Hale
- £25,051 a year
- Weekend availability
- Employee discount
1d
PCV/PSV Driver Occasional Temp Cover, ongoing
Cobra —Cambridge
- From £15 an hour
- Customer service
- English
- Driving
- Annual leave
Quick apply
4d

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Passenger Services Agent

PrimeFlight -
Stansted

Apply Now

Job details

1 day ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Customer service
GCSE
Communication skills

Full job description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.

All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace

Role Responsibilities:

Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
To ensure the overall Passenger experience of passengers handled by PrimeFlight UK Limited is of an exceptional standard at all times.
Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
Provide and maintain an excellent standard of customer service.
Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
Deal with customer complaints/problems, at source where possible, keeping line management informed.
Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK
Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.

What were looking for?

We have plenty of challenge to keep you motivated, build on your current skills, and help you to grow. These will be your key responsibilities; you should recognise some of these in relation to your current skills and experience as well as some objectives that you will need training & development to achieve.

A desire to deliver exceptional customer service.
Effective communication and relationship building skills.
Ability to deal effectively with difficult people.
A proactive approach to working together.
Accuracy in both theoretical and practical workplace applications – an eye for detail.
An ability to work on one’s own initiative.
Ensure all Airline Service Level Agreements are met or exceeded
Ensure that all Key Performance Indicators are met or exceeded
All performance variances must be actioned promptly and honestly to ensure the integrity of the PrtimeFlight UK.
High level of performance and attendance.
Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manor at all times.
The ability to perform tasks efficiently and accurately within defined time constraints.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints

Core - English and Maths GCSE or equivalent grade C or above
Desirable - A recognised customer service training programme
Desirable - knowledge of airline systems and procedures.
Desirable- Work experience in an airport in a customer facing role.

Why Join Us?

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Referral programme

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Apply Now

Refine Your Search

passenger service jobs in stansted airport

Passenger Services Agent

Customer Service Agent (CSA)

Travel Retail Specialist - London Stansted Airport

Ground Handling Agent

Executive Chauffeur

Minibus Driver

Ambi Lift Driver

Passenger Host - Hitchin

Minibus Driver

Ambi Lift Driver

Drivers - Passenger Transport & Dial a Ride

Minibus Driver

Qualified Train Driver- Cambridge

Apprentice Bus Driver

PCV Bus Driver

Taxi Driver (Maldon)

Fueller/Shunter

Bank Driver (Lyonsdown Road)

Automatic Ticket Gate (ATG) Operator (SYS 1369) RELIEF

PCV/PSV Driver Occasional Temp Cover, ongoing

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