Customer success manager Work, Jobs in Staplehurst, Ken (with Salaries)

Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
7d
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
7d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
12d
Business Development Manager (BDM) - Canterbury - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Canterbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Telesales Account Manager
AHS Ltd —Rye
- £35,000 - £38,000 a year
- Full-time
- Microsoft Access
- Sales
- Microsoft Office
- Free parking
Quick apply
7d
Part-time Customer Service Manager
International Workplace Group plc —Canterbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Sales Account Manager
Jai Ma Tara LTD —Bexhill
- £56,000 - £57,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Free parking
Quick apply
3d
Customer and Trading Manager - Nightshift
Sainsbury's —Aylesford
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
13d
Furniture Sales Showroom Manager
Nick Scali Furniture —Canterbury
- £30,000 - £60,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Business Development Manager (BDM) - Rochester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Rochester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
8d
Business Development Manager (BDM) - Sevenoaks - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sevenoaks
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
General Showroom Manager
Wren —Canterbury
- £34,900 - £70,000 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
8d
Customer and Trading Manager - Online
Sainsbury's —Maidstone
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
2d
Assistant Manager
CITY ELECTRICAL FACTORS LTD —Strood South
- £28,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
8d
Online Manager
ASDA —West Malling
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Territory Manager - Kent & Sussex
Applied Medical Europe B.V. —Canterbury
- Full-time
- Hybrid work
- Sales
- Negotiation
- Annual leave
Partner Account Manager
Verifone —Ashford
- CRM software
- Salesforce
- Business development
Quick apply
Area Sales Manager – Kent (Field Sales)
CreatePay —Wateringbury
- £32,500 - £40,000 a year
- Sales
- Travel
- Financial services
Quick apply

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customer success manager jobs near staplehurst, ken

Customer Success Manager

Russell Publishing -
Brasted

Apply Now

Job details

Up to £45,000 a year

Benefits

Free parking
Company pension
Work from home
Company events
Employee discount

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Customer service
Microsoft Office
Organisational skills
IT
Account management
Communication skills
Marketing

Full job description

Department:

Customer Success

Salary:

Up to £45,000 per annum depending on experience

Location:

Russell Publishing operates a hybrid working policy, with the ability to work from home up to 3 days per week.
Our office is located in Brasted, Kent.

Summary:

We are recruiting a Customer Success Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions.

To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment.

Key Responsibilities:

Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value.
Drive high levels of retention and foster growth through strategic relationship management and value delivery.
Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion.
Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects.
Prepare and maintains account health reports, highlighting performance, opportunities, and areas for improvement.
Conducts regular account health checks to monitor performance, satisfaction, and alignment with customer objectives.

Key Skills/ Requirements:

3 years’ experience working in account management, or a customer service role within a B2B environment.
Demonstrated success managing high-value or strategic customer accounts
Strong understanding of marketing services, ROI measurement, and client success metrics.
Excellent interpersonal skills- clear and confident communicator at all levels.
Exceptional organisational and planning skills with flexibility to adapt to changes.
Strong Excel skills including the ability to produce reports.
Excellent communications skills.
Develop and maintain strong working relationships.
IT skills in Microsoft Office, including Word and Excel.
Understanding of CRM systems.

Company Benefits:

We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development.

Other benefits also include:

Hybrid working (2 days in the office)
Pension contribution
Free car parking
Benefits platform with discounts, wellness and engagement tools
Christmas closure
Company events

Application:

Due to the nature of our location, applicants will require their own vehicle to travel to work.

If you would like to apply, please send a covering letter, CV and salary expectations to Nicola Gilmore, [email protected]

Apply Now

Refine Your Search

customer success manager jobs in staplehurst, ken

Customer Success Manager

SME Retention Team Manager

SME Retention Team Manager

Aftersales Manager

Business Development Manager (BDM) - Canterbury - Circa 41k Package - 53k OTE Uncapped

Telesales Account Manager

Part-time Customer Service Manager

Sales Account Manager

Customer and Trading Manager - Nightshift

Furniture Sales Showroom Manager

Business Development Manager (BDM) - Rochester - Circa 41k Package - 53k OTE Uncapped

Manager - Bluewater

Business Development Manager (BDM) - Sevenoaks - Circa 41k Package - 53k OTE Uncapped

General Showroom Manager

Customer and Trading Manager - Online

Assistant Manager

Online Manager

Territory Manager - Kent & Sussex

Partner Account Manager

Area Sales Manager – Kent (Field Sales)

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