Guest experience manager Work, Jobs in Staplehurst, Ken (with Salaries)

Guest Relations Manager
Port Lympne Hotel & Reserve —Lympne
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
13d
Assistant Guest Relations Manager
Port Lympne Hotel & Reserve —Lympne
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
6h
Reception Manager
Port Lympne Hotel & Reserve —Lympne
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Estate Agent
The Property Experts —Ashford
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
General Manager
Park Holidays UK —Winchelsea
- £45,000 - £50,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
Project Events Co-ordinator
Motorsport Vision —Sevenoaks
- Weekend availability
- Hospitality
- Travel
- Organisational skills
- Free parking
- Employee discount
Hotel General Manager
General Manager —Longfield
- £65,428.79 - £80,622.96 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
Guest Experience Advisor
McArthurGlen UK Ltd —Ashford
- From £12.92 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
Sports and Leisure - Activity and Leisure Assistant - SP2
Parkdean Resorts —Rye
- £12.71 an hour
- Weekend availability
- First Aid Certification
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
Bar Supervisor
East Sussex National —Uckfield
- £25,736.89 a year
- Weekend availability
- Bar
- Sales
- English
- Free parking
- Store discount
Quick apply
Shift Manager
Five Guys UK —Canterbury
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
12d
Bar and Restaurant Manager
The Plough Inn, Stalisfield —Stalisfield
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Social media management
- Free parking
- Employee discount
Quick apply
General Manager
Beefeater —Maidstone
- £42,000 - £46,000 a year
- Full-time
- Leadership
- Restaurant
- Restaurant experience
Quick apply
13d
Activities - Activity and Leisure Assistant - AT4
Parkdean Resorts —Rye
- £12.71 an hour
- Weekend availability
- First Aid Certification
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
Golf Manager
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Health & Fitness Manager
Village Hotels - Maidstone - Leisure —Maidstone
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
Activities - Activity and Leisure Assistant - AT2
Parkdean Resorts —New Romney
- £12.71 an hour
- Weekend availability
- First Aid Certification
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
Guest Services Manager
Holiday Inn Ashford Central —Ashford
- £13.71 an hour
- Weekend availability
- Hotel
- Travel
- In-person
- Free parking
- Employee assistance programme
Quick apply
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Rye
- £13.30 an hour
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
Maintenance - Assistant Maintenance Manager - MA1
Parkdean Resorts —Rye
- £30,742 a year
- Carpentry
- Maintenance
- Plumbing
- Store discount
- Employee assistance programme
Quick apply

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Guest Relations Manager

Port Lympne Hotel & Reserve -
Lympne

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Company events
Employee discount
Gym membership
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
On-site parking

Qualifications

Hospitality
Driving Licence
Management
Guest relations
Customer service
Complaint handling
Supervising experience
Staff training
Customer relationship management
IT
Leadership
Communication skills
Rhinoceros 3D

Full job description

Guest Relations Manager

Salary: Depending on Experience, Plus Desirable Benefits

This is a Permanent, Full-Time Position

Port Lympne Hotel & Reserve is fast on its way to becoming Europe’s first animal-focused holiday destination, and we are currently seeking a Guest Relations Manager to lead our Guest Relations team, supporting our unique accommodation offering across the Reserve.

Reporting to the Front of House Manager, this is a key leadership role responsible for delivering exceptional guest experiences while maintaining the highest standards of service, presentation, and operational excellence throughout all front-of-house areas. This is a highly visible, hands-on management position where you will lead and develop a large customer-facing team, overseeing recruitment, training, performance, rotas, and service delivery to ensure every guest journey is seamless from start to finish.

Working closely with teams across the business, you will drive continuous improvement, resolve guest concerns effectively, and support the smooth running of the wider Front of House department, deputising for senior management when required.

Who are we looking for:

We are seeking an experienced and inspiring hospitality manager with a minimum of 2 years’ management or supervisory experience in a highly customer-focused service delivery environment. You will have a proven track record of leading by example, managing performance, and successfully recruiting, training, and developing a customer-facing team of at least 15 colleagues.

A natural problem solver, you take pride in resolving guest concerns quickly and effectively while continuously identifying opportunities to improve service delivery and operational standards. You bring exceptional communication skills, strong attention to detail, and the ability to remain calm, confident, and professional under pressure.

You will be adaptable, resilient, and comfortable managing change, with a strong “can do” attitude and a passion for delivering outstanding guest experiences. A high standard of personal presentation, strong IT skills, operational awareness, and a full UK driving licence are essential.

Contract details:

This is a permanent full-time position, working 40 hours per week, five days out of seven as per the rota. The role is based at Port Lympne Hotel & Reserve near Folkestone and reports directly into the Front of House Manager. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.

The location:

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodations, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why you should join us:

We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

You can also expect a host of other roarsome benefits including:

28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours)
Comprehensive training and development opportunities, including workshops and e-learning.
Enhanced Sickness, Maternity and Paternity Policies.
Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
Exceptional discounts on food, retail and accommodation at our parks.
Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
Company Pension
And many more length or service-related rewards and Benefits.

Your adventure awaits.

#joinourpride

To apply: If you want to work in an exciting and unique environment where no two days are the same,email your C.V. and covering letter

Please visit our website to find out more about us.

Job Types: Permanent, Full-time

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Gym membership
On-site parking
Store discount

Application question(s):

Tell us why you think you'd be successful in our Guest Relations Manager role:
Do you have a minimum of 2 years’ management or supervisory experience in a highly customer-focused service delivery environment? Please tell us here:
Do you have the ability to recruit and train a customer facing team of at least 15 employees?
Please can you confirm the current salary in your existing job role, and your salary expectations for this position:

Experience:

Management: 2 years (preferred)
Customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in staplehurst, ken

Guest Relations Manager

Assistant Guest Relations Manager

Reception Manager

Estate Agent

General Manager

Project Events Co-ordinator

Hotel General Manager

Guest Experience Advisor

Sports and Leisure - Activity and Leisure Assistant - SP2

Bar Supervisor

Shift Manager

Bar and Restaurant Manager

General Manager

Activities - Activity and Leisure Assistant - AT4

Golf Manager

Health & Fitness Manager

Activities - Activity and Leisure Assistant - AT2

Guest Services Manager

Accommodation - Accommodation Supervisor - HK1

Maintenance - Assistant Maintenance Manager - MA1

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