Handler Work, Jobs in Staveley, Dby (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Motor Claims Handler
Lemonaid Motor Legal —Rotherham
- £21,000 - £25,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
1d
Junior Claims Handler
R A Cowen & Partners Ltd —Mansfield
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Rapid Claims Handler
Homeprotect —Sheffield
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
2d
EAP Support Co-Ordinator
Optima Health —Sheffield
- £25,772.89 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Paid training
- Annual leave
1d
Desktop Claims Adjuster
Homeprotect —Sheffield
- Up to £25,000 a year
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Scrap Inspector
Ward —Barnsley
- Full-time
- Quality control
- Communication skills
Team Leader
Veolia ES Nottinghamshire Limited —Nottingham
- £34,483 a year
- Overtime
- Management
- In-person
- Annual leave
- Employee discount
Quick apply
1d
NEPTS Call Handler
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,272 a year
- Full-time
Court of Protection Paralegal
Flint Bishop —Derby
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee discount
Quick apply
Security Dog Handler
NVC Security —Derby
- £14 - £17 an hour
- Weekend availability
- Customer service
- English
- Communication skills
Quick apply
Account Handler - Commercial & Schemes
Howden Group Holdings —Derby
- Full-time
- Hybrid work
- Negotiation
Material Handler (360 Operator)
Ward —Barnsley
- Full-time
- Mechanical knowledge
Material Handler
Tait —Pontefract
- Full-time
- AutoCAD
- ERP systems
- Welding
- Annual leave
- Employee assistance programme
Account Handler
Jensten Group —Nottingham
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Operative/ Shunter Driver
SARIA Ltd —Bentley
- Full-time
- Communication skills
Quick apply
Heavy Forklift/Reach Stacker Driver
Maritime Transport —Doncaster
- Full-time
- Forklift
- Driving
- Annual leave
- Employee assistance programme
Quick apply
1d
FLT Operator/Product Reworker 4 on 4 off
POS Repack Services Ltd —Barnsley
- £13.70 an hour
- Temporary
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
Parts Assistant
QTS Group —Linby
- Driving
- IT
- Employee discount

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Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

handler jobs in staveley, dby

Senior Complaint Handler

Motor Claims Handler

Junior Claims Handler

Rapid Claims Handler

Customer Service Team Leader

EAP Support Co-Ordinator

Desktop Claims Adjuster

Scrap Inspector

Team Leader

NEPTS Call Handler

Court of Protection Paralegal

Security Dog Handler

Account Handler - Commercial & Schemes

Material Handler (360 Operator)

Material Handler

Account Handler

Operative/ Shunter Driver

Heavy Forklift/Reach Stacker Driver

FLT Operator/Product Reworker 4 on 4 off

Parts Assistant

I want to receive the latest job alerts for handler in staveley, dby

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