Client services occupations Work, Jobs in Staverton, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Onboarding Coordinator
Tracey Moloney Family Law —Chippenham
- £26,000 - £30,000 a year
- Full-time
- In-person
- Free parking
Quick apply
20h
After Sales Support Coordinator
MillerKnoll —Melksham
- Full-time
- Organisational skills
- Communication skills
Client Services Administrator
eXPD8 —Bristol
- Hybrid work
- Computer literacy
- Life insurance
- Referral programme
National Account Coordinator
Yate Supplies —Bristol
- £25,250.16 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Client Services Account Handler
eXPD8 —Bristol
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Communication skills
- Life insurance
- Referral programme
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
Onboarding Coordinator
Smiths News —Swindon
- £25,500 - £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Referral programme
13d
Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
7d
Key Account executive
TRADEBE —Swindon
- Up to £35,000 a year
- Continuous improvement
- Travel
- Communication skills
- Employee discount
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- Microsoft Word
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
Client Partner
First Intuition —Bristol
- Full-time
- Hybrid work
- Time management
Quick apply
11d
Remarketing & Defleet Administrator
Ayvens —Bristol
- £27,030 a year
- Full-time
- Continuous improvement
- Organisational skills
- Computer skills
- Free parking
- Annual leave
11d
Client Service Specialist- Pension
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
12d
Client Relationship Partner
Acacium Group —Bath
- £28,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Relationship Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills
- Free parking
Quick apply
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Contract Support
Lancer Scott —Bristol
- £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Contracts

I want to receive the latest job alerts for client services occupations in staverton, wil

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near staverton, wil

Customer Success Manager jobs in Bristol

Administrator jobs in Bristol

Account Executive jobs in Swindon

Customer Service Representative jobs in Yate

Account Coordinator jobs in Bristol

Customer Service Representative jobs in Swindon

Client Services jobs in Bristol

Customer Experience Manager jobs in London

Onboarding Manager jobs in Remote

Project Manager jobs in Birmingham

Onboarding Manager jobs in Birmingham

Onboarding Manager jobs in Worthing

Nhs Project Manager jobs in London

Resource Manager jobs in London

Customer Relations Representative jobs in Barrow In Furness

Customer Relations Representative jobs in Staines Upon Thames

Customer Relations Representative jobs in Chester

Customer Service jobs in Brighton And Hove

Home Based Customer Service jobs in Birmingham

Customer Relations Representative jobs in Westbury

Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Lean
Internal department liaison
Continuous improvement
Organisational skills
Project schedule tracking
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Communication skills
Supply chain customer service
Project progress tracking

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

client services occupations jobs in staverton, wil

Snr Customer Care & Resolutions Specialist

Onboarding Coordinator

After Sales Support Coordinator

Client Services Administrator

National Account Coordinator

Client Services Account Handler

Commercial Account Handler

Customer Success Manager

Customer Experience Agent

Onboarding Coordinator

Client Service Advisor

Key Account executive

Customer Service Advisor

Client Partner

Remarketing & Defleet Administrator

Client Service Specialist- Pension

Client Relationship Partner

Client Relationship Executive

Sr Customer Success Manager

Contract Support

I want to receive the latest job alerts for client services occupations in staverton, wil

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected