2nd line technical engineer Work, Jobs in Stepps, Nlk (with Salaries)

2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Administrator (Support & Operations)
HCLTech —Glasgow
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
12d
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Office Administrator
Premier PropertySolutions —Airdrie
Manage incoming calls with professional phone etiquette and direct enquiries appropriately. The successful candidate will be responsible for managing daily…
£16 - £18 an hour
Quick apply
6d
Administrator (Support & Operations)
HCLTech —Glasgow
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided. VIP/Exec level support capability.
£24,420 - £34,000 a year
Quick apply
12d

I want to receive the latest job alerts for 2nd line technical engineer in stepps, nlk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

2nd line technical engineer jobs near stepps, nlk

2nd Line Technical Engineer

Redsquid Communications -
Glasgow

Quick apply

Job details

Full-time

Qualifications

Azure
Technical support
Microsoft Office
IT support
SharePoint
Communication skills
Active Directory
Intune

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing,configuring& troubleshootinghardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keepingall backend systems up to date.
Ensuring that customer information and documentation on our systems isaccurate.
Providingproactive advice on bestpracticeand approaches for our customers.
Supporting onproject delivery work as needed.
Consistentlydevelopingyour skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First timefix forissues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform–essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnectServices

Who you are:

You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

2nd line technical engineer jobs in stepps, nlk

2nd Line Technical Engineer

Administrator (Support & Operations)

Senior IT Engineer - T3

More jobs to discover

I want to receive the latest job alerts for 2nd line technical engineer in stepps, nlk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected