Complaints manager Work, Jobs in Stepps, Nlk (with Salaries)

Regional Manager
The Sofa Delivery Company —Coatbridge
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
11d
International Regional Manager
Qualifications Scotland —Glasgow
- £53,569 - £60,355 a year
- Full-time
- Sales
- Business development
- Travel
- Annual leave
7d
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
4d
Deputy Practice Manager/Office Manager
Peel View Medical Centre —Glasgow
- Full-time
- Customer service
- GP surgery experience
- Microsoft Office
- Annual leave
Quick apply
Area Manager & Sales Negotiator - Clarkston, Glasgow
Clyde Property —Glasgow
- £30,000 - £50,000 a year
- Weekend availability
- Management
- Sales
- In-person
Quick apply
6d
Senior Operational Manager
Iberdrola Group —High Blantyre
- From £66,000 a year
- Leadership
- Annual leave
- Employee discount
1d
Resource & Scheduling Manager
Transport UK Rail Replacement —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Business Support Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
5d
Senior Crew Management Partner
V.Group —Glasgow
5d
Senior Housing Officer
Link Group Limited —Livingston
- £50,785 - £55,761 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Employee assistance programme
- Employee discount
1d
Performance and Insight Manager
Advisory, Conciliation and Arbitration Service —Glasgow
- £59,870 - £66,592 a year
- Full-time
- Management
- Presentation skills
- IT
9d
Regional Delivery Manager
Evri —Motherwell
- £43,050 - £53,000 a year
- Agile
- IT
- Employee assistance programme
- Employee discount
Sales Host
Everlast Gyms —Glasgow
- Weekend availability
- IT
- Employee discount
- Gym membership
Quick apply
Retail Store Manager (Full-time) - Glasgow
New Balance —Glasgow
- Weekend availability
- Remote
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule
Assistant Manager
The Meadowpark —Stirling
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Coffee House Manager
Homegrown Garden Centre —Glasgow
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- Supervising experience
- Free parking
- Employee discount
Quick apply
6d
Operational Leader
Department for Work and Pensions —Glasgow
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
6d
Train & Competence Consultant
Nationwide Building Society —Glasgow
- From £32,800 a year
- Full-time
5d
Facilities Lead
Caledonian Sleeper —Glasgow
- £40,000.00 - £50,149.78 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Gym Club Manager
Anytime Fitness Clarkston —Glasgow
- From £27,000 a year
- Weekend availability
- Management
- In-person
- Leadership
- Gym membership
Quick apply
8d

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Regional Manager

The Sofa Delivery Company -
Coatbridge

Quick apply

Job details

£60,000 a year
11 days ago

Benefits

Company pension
Employee discount
Enhanced paternity leave
Sick pay

Qualifications

Logistics
Change management
Analysis skills
Leadership

Full job description

Job Introduction

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Your new role

As a Regional Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running.

With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance.

As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.

What you'll be doing

Strategic Regional Leadership: Provide inspirational leadership to 250–350 colleagues, driving engagement, championing diversity, and fostering high-performance teams.
Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives.
Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution.
SLA & Performance Ownership: Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration.
Financial & Budgetary Control: Manage an annual budget of £6m–£8m, driving effective cost management across overtime, agency staff, and external contractor spend.
Talent Development & Coaching: Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region.
Rigorous Health & Safety: Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace.
Regulatory Compliance: Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations.
Cross-Functional Synergy: Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives.
Status Quo Challenger: Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency.

The role is for you if...

You have a background in logistics
Proven experience of extensive people leadership
Excellent people skills and able to communicate professionally al all levels
Great analytical skills
Ability to influence colleagues at all levels
Ability to deliver results through the effective leadership of your people
Thorough understanding of driving and working time regulations
Proven experience of delivering successful change management & performance improvement programmes
Self-motivated and highly resilient
Strong financial and commercial acumen

The Sofa Delivery Company Benefits

A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
30% colleague + 15% friends & family discount across the Group
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

Any offer is subject to DBS Checks

Quick apply

Refine Your Search

complaints manager jobs in stepps, nlk

Regional Manager

International Regional Manager

Guest Services Manager

Deputy Practice Manager/Office Manager

Area Manager & Sales Negotiator - Clarkston, Glasgow

Senior Operational Manager

Resource & Scheduling Manager

Business Support Manager

Senior Crew Management Partner

Senior Housing Officer

Performance and Insight Manager

Regional Delivery Manager

Sales Host

Retail Store Manager (Full-time) - Glasgow

Assistant Manager

Coffee House Manager

Operational Leader

Train & Competence Consultant

Facilities Lead

Gym Club Manager

I want to receive the latest job alerts for complaints manager in stepps, nlk

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