Customer support & client services managers Work, Jobs in Stepps, Nlk (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
6d
Customer Service Team Leader - Fraud
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
5d
Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
11d
Customer Service
Kent Foods Limited (The Albex Group) —Paisley
- £27,500 - £30,000 a year
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
6d
Customer Feedback Team Leader
RecruitmentiQ —South Lanarkshire
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
5d
Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
8d
Helpdesk Manager
CBRE —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
7d
Contact Centre Operations Manager
NFU Mutual —Glasgow
- Up to £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Financial services
- Annual leave
- Employee discount
6d
Account Manager (BPO / Customer Experience)
Newstel GmbH —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Remote
- Bilingual
- English
- Team management
Quick apply
11d
Child Maintenance Service - Team Leader (Falkirk)
Department for Work and Pensions —Falkirk
- £32,137 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
11d
Operational Leader
Department for Work and Pensions —Glasgow
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
6d
Senior Operational Manager
Iberdrola Group —High Blantyre
- From £66,000 a year
- Leadership
- Annual leave
- Employee discount
21h

Other jobs to consider

Find your next job by exploring related positions.

Call Centre - Customer Support Representative (Q326G)
Capquest Debt Recovery Limited —Glasgow
Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages…
£28,163.20 a year
Quick apply
12d
Operations & Office Administrator - Events Industry
CQM Tents and Events —Glasgow
Manage sales and purchase invoices. Managing incoming calls and emails professionally. Confident dealing with clients as a first point of contact.
£24,420 - £31,000 a year
Quick apply
3d

I want to receive the latest job alerts for customer support & client services managers in stepps, nlk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
6 days ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home - UK only, we cannot accept applications from abroad

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

customer support & client services managers jobs in stepps, nlk

Customer Service Supervisor

Customer Service Team Leader - Fraud

Client Services Team Leader (Internal Only)

Customer Service

Customer Feedback Team Leader

Customer Contracts Manager

Quality Analyst / Complaint Handler

Helpdesk Manager

Contact Centre Operations Manager

Account Manager (BPO / Customer Experience)

Child Maintenance Service - Team Leader (Falkirk)

Operational Leader

Senior Operational Manager

Other jobs to consider

I want to receive the latest job alerts for customer support & client services managers in stepps, nlk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected