helpdesk manager Work, Jobs in stepps, nlk (with Salaries)

Helpdesk Manager
CBRE —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
3d
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
- Customer service
- Microsoft Office
Quick apply
10d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
2d
Shift Lead - Fashion, Home & Beauty - Glasgow Fort
Marks & Spencer —Glasgow
- £14.47 an hour
- Part-time
- Employee discount
5d
Digital Support Apprentice
QA Apprenticeships —Glasgow
- £14,560 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- IT
- Annual leave
Human Resources Adviser
NHS Scotland —Denny
- £34,544 - £43,039 a year
- Full-time
- Human resources
- Organisational skills
2d
Integrated Help Desk Operative / Receptionist - Facilities Help Desk
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
- Annual leave
- Employee assistance programme
11d
Digital Customer Support Apprentice
QA Apprenticeships —Glasgow
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
14d
Medical Administrator/Receptionist
North Avenue Surgery —Glasgow
- £12.71 - £13.00 an hour
- Full-time
- Administrative experience
- Office experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Mobile Electrician
Equans —Bellshill
- Full-time
- Contracts
- IT
- School
- Annual leave
- Employee assistance programme
14d
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply

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Helpdesk Manager

CBRE -
Glasgow

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme

Qualifications

Microsoft Word
Microsoft Excel
Management
Customer service
Leadership
Communication skills

Full job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Helpdesk Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team in Glasgow.
Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner , in line with defined process . Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan .

You will evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented. Also, you will manage schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities
Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.
Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvement process changes.
Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.
To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance , ensuring that identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships and develop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures and directives.
Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.
EXPERIENCE
Analytical and decision-making skills
Coaching and development of individuals/ team
Managing multiple priorities and Key Performance Indicators ( KPI ) in a face-paced work environment
Building strong relationships and influencing decisions
Understand People Management & Leadership
Advanced computers skills in Microsoft Word & Excel
Excellent communication (written & verbal) skills at all levels
Ability to lead a team in a rapidly changing environment
Customer focused and responsive attitude
Ability to deliver exceptional customer service to both internal and external customers
Must demonstrate a strong sense of customer focus
Excellent verbal and written communication skills

Apply Now

Refine Your Search

helpdesk manager jobs in stepps, nlk

Helpdesk Manager

Helpdesk Coordinator

Customer Service Support Agent

Shift Lead - Fashion, Home & Beauty - Glasgow Fort

Digital Support Apprentice

Human Resources Adviser

Integrated Help Desk Operative / Receptionist - Facilities Help Desk

Digital Customer Support Apprentice

Medical Administrator/Receptionist

Mobile Electrician

Chiller Service Engineer

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