Head of customer service Work, Jobs in Stevenage, Hrt (with Salaries)

Head of Housing Performance & Insight
Stevenage Borough Council —Stevenage
- £56,232 - £59,377 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Head of Bids
M Group —Stevenage
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
9d
Assistant Centre Manager
Formula One AutoCentres —Stevenage
- £31,000 - £33,000 a year
- Full-time
- Power tools
- In-person
- Hand tools
- Free parking
- Employee assistance programme
Quick apply
4d
Branch Liaison Administrator
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
10d
Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
12d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Head of Internal Communications
Ocado Logistics —Hatfield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
Head of Orchestration
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount
Head of Curriculum - Health
Hart Learning Group —Stevenage
- Up to £67 an hour
- Full-time
- English
12d
Bar staff / 1031 - The Standing Order, Stevenage
J D Wetherspoon plc —Stevenage
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
1d
Head of Electrical
Hart Learning Group —Stevenage
- Up to £55,000 a year
- Full-time
- English
- Leadership
2d
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
4d
Head of Customer Analytics
Quacquarelli Symonds —London
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- AI
Repair Management Administrator
VMS Fleet Management Limited —Stevenage
- £26,440 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
- Referral programme
Quick apply
6d
Head of CLM
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
Account Manager
Biogen (UK) Ltd —Milton Ernest
- Up to £48,000 a year
- Full-time
- Remote
- Sales
- Business development
- Travel
Quick apply
Head of Marketing
ACO Technologies plc —Shefford
- Hybrid work
- Travel
- Leadership
- Marketing
- Annual leave
12d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
HR Manager
Hart Learning Group —Stevenage
- £45,000 a year
- Full-time
- Management
- Contracts
4d

I want to receive the latest job alerts for head of customer service in stevenage, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Housing Performance & Insight

Stevenage Borough Council -
Stevenage

Apply Now

Job details

Permanent | Full-time
£56,232 - £59,377 a year

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Life insurance

Qualifications

Leadership
Communication skills

Full job description

Job Reference

014552

Function

Housing and Neighbourhoods

Salary

£56,232 to £59,377pa pro rata for hours worked plus Market Forces Supplement of £5766.20

Status

Full Time

Job Type

Permanent

Hours Of Work

Head of Housing Performance and Insight

More details

Job Title Head of Housing Performance and Insight
Post Number 014552
Weekly Working Hours 37
Salary Range £56,232 to £59,377pa pro rata for hours worked plus Market Forces Supplement of £5766.20
Type of Contract Permanent
Location Stevenage

About the role
This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council.
We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities.
As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence.
If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.

What you'll be doing
As a key member of the Housing Leadership Team, you will:

Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
Champion a culture of continuous improvement, innovation and customer-focused service design
Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight

About you

We're looking for an inspiring leader who can combine strategic thinking with operational delivery.
You will bring:

Significant experience in housing performance, service transformation, regulatory compliance or business improvement.
A track record of leading change and delivering measurable improvements in complex service environments.
Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels.
Experience working collaboratively with residents, councillors, regulators and partner organisations
A passion for public service and a commitment to delivering excellent outcomes for local communities

Our benefits

Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
Flexible working: Available upon request, subject to operational requirements.
Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
Training: An extensive range of learning and development opportunities
Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
Travel: Season ticket loans and discounts for public transport
Cycling: Cycle to Work scheme
Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
Wellbeing: Discounted Health and Fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

How to apply

For an informal discussion about this role please contact:
Kerry Clifford -Director of Housing & Neighborhoods
01438 242242 [email protected]

Closing date for receipt of applications: 15 July 2026
Interviews will be held week commencing: 23 July 2026

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council
Stevenage Borough Council is committed to Equal Opportunities for All.

Send to Friend

Apply Now

Apply Now

Refine Your Search

head of customer service jobs in stevenage, hrt

Head of Housing Performance & Insight

Head of Bids

Assistant Centre Manager

Branch Liaison Administrator

Head of IT

Head of Insights

Head of Internal Communications

Head Of Food Operations

Head of Orchestration

Head of Curriculum - Health

Bar staff / 1031 - The Standing Order, Stevenage

Head of Electrical

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Head of Customer Analytics

Repair Management Administrator

Head of CLM

Account Manager

Head of Marketing

Manager, Technical Services

HR Manager

I want to receive the latest job alerts for head of customer service in stevenage, hrt

Related Searches

Explore jobs in more locations

More details

Jobseeker tools

Employer Tools

Browse

Stay Connected