platform analyst Work, Jobs in stevenage, hrt (with Salaries)

ServiceNow Platform Support Analyst
Computacenter —Hatfield
- Full-time
- Hybrid work
- Communication skills
ERP Analyst (iSeries/AS400)
Johnson Matthey —Royston
- Full-time
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Affinity Water —Hatfield
- £50,000 - £60,000 a year
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Annual leave
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6d
Business Analyst
Affinity Water —Hatfield
- Up to £55,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
2h
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
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- Free parking
1d
Aggregator Data Analyst
Dominos —Milton Keynes
- Full-time
- Hybrid work
- SQL
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5d
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
1d
Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
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- Annual leave
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
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- Employee assistance programme
RCM Operations Analyst (Remote)
Cartwheel —Cambridge
- £62,000 - £83,000 a year
- Full-time
- Remote
- Microsoft Excel
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- Life insurance
Junior Business Analyst
Hallgarten Wines Limited —Luton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Annual leave
Business Analyst
Interpham Consulting —Luton
- Full-time
- Analysis skills
- Communication skills
IT & Application Support Analyst
Butlin's —Hemel Hempstead
- Full-time
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Regulatory Reporting Analyst
ADM —London
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10h
Finance Business Intelligence Analyst
GEANT —Cambridge
- Hybrid work
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5d
Treasury Analyst
Motor Fuel Group —St Albans
- £35,000 - £39,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
Quick apply
Trading Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Communication skills
- Annual leave
12d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
15h
Technical Analyst
Xerox —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science

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platform analyst jobs near stevenage, hrt

ServiceNow Platform Support Analyst

Computacenter -
Hatfield

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Job details

Permanent | Full-time

Qualifications

BMC Remedy
Ticket management
ServiceNow
UI
Root cause analysis
Communication skills

Full job description

Location: UK - Hatfield | Job-ID: 217239 | Contract type: Standard | Business Unit: Technicians

Life on the team

A ServiceNow Platform Support Analyst role has arisen within the ServiceNow Platform Support team. They will be responsible for the day to day support of the ServiceNow platform from a second line perspective.

The ServiceNow IT Service Management system is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. The Support Analyst will work closely with Service Desk, Development, and wider Service Management teams to support and resolve incidents.

What you’ll do

Provide second level support for ServiceNow incidents (perform triaging, investigation, and resolution of incidents).
Strong problem-solving and diagnostic skills
Managing tickets within defined SLA’s and priority frameworks
Clear documentation of work logs and resolution notes
Strong root cause analysis skills for recurring incidents
Monitoring integrations via dashboards, resolve errors reported and manage relationships i.e., Service Management, Partner & Customer relationships.
Provides guidance and advice to less experienced colleagues to improve overall knowledge.
Create documentation to aide team members, Service Desk, and other key stakeholders.
Escalate to development or higher level support when required.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Ability to effectively communicate with all levels of the organisation.
Identify own development needs in line with business objectives.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

Experience supporting multiple ServiceNow modules (e.g. ITSM (Incident, Request, Problem, Change), CMDB, Asset, CSM, FSM).
Confident navigation of the ServiceNow UI, lists, forms, filters, and related records.
Ability to interpret logs, error messages, and system behaviour to diagnose issues.
Understanding of out of the box vs customised functionality.
Basic configuration tasks such as: Business rules (awareness, not deep development), Client scripts (understanding impact), Forms, fields, views, and UI policies.
Strong understanding of ServiceNow best practises.
Minimum 1-2 years of proven experience as a ServiceNow analyst or admin on medium to large scale ServiceNow Platforms.
Excellent communication skills.
ServiceNow Certified System Administrator - CSA (preferred).
Enterprise ITSM background (has used Remedy, ServiceNow or equivalent).
Be highly organized, meticulous, structured, and methodical in delivery.
Proactive, reliable and security conscious.
Cover 9:30 to 6pm hours (team operates 8am to 6pm).
Hybrid working – Hatfield office-based twice a week – for 1:1’s and Team Meetings.
Ideally UK Government SC cleared or able and willing to obtain.

Additional information

Country: UK

Location: Hatfield

Hours: Full time

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

platform analyst jobs in stevenage, hrt

ServiceNow Platform Support Analyst

ERP Analyst (iSeries/AS400)

EUC Analyst - Microsoft Office 365

Business Analyst

Junior Application Support Analyst

Aggregator Data Analyst

Junior Application Support Analyst

Business Analyst

1st Line Service Desk Analyst

RCM Operations Analyst (Remote)

Junior Business Analyst

Technical Business Analyst

Business Analyst

IT & Application Support Analyst

Regulatory Reporting Analyst

Finance Business Intelligence Analyst

Treasury Analyst

Trading Analyst

Cyber Security Analyst

Technical Analyst

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