Job Summary
We are seeking a dedicated Support Coordinator to join our team. The ideal candidate will have a background of care work and be responsible for matching trained local volunteers with medically vulnerable or lonely clients who have recently been discharged from hospital, or are at risk of hospital admission. This role offers an opportunity to work from home and in Hatfield, Welwyn, St Albans and Hertsmere, with fortnightly visits to the office in Hitchin. We are a small team dedicated to helping our clients feel less lonely and isolated and the Suppoort Coordinator plays a vital part in ensuring smooth operations and delivering excellent service to our clients and a rewarding experience to our volunteers.
The main duties and responsibilities are to:
Volunteers
- recruit, interview and process all potential Reach Out volunteers
- onboard and deliver training
- match and allocate volunteers to individual clients, having regard to their location, availability, experience and compatibility
- keep in regular contact with volunteers to ensure they are motivated, safe and effective
- ensure volunteers have a positive volunteering experience.
Clients
- work in partnership with the Hospital Discharge and Herts Help Community Navigators to identify clients
- receive, assess and respond to service requests promptly, courteously and effectively
- visit clients in their own homes and complete risk assessments and assess support needs
- record sensitive information securely and update as required
- carry out follow-up monitoring calls and visit with users of the service.
Admin
- undertake administration associated with the project e.g. emails, phone calls and record keeping on the CRM and spreadsheets
- understand and comply with the requirements of the Data Protection Act ensuring confidentiality of information in respect of records maintained and tasks undertaken
- Support the project manager to create monthly statistical data and produce quarterly monitoring reports
- be responsible and accountable for the delivery of a high-quality service and promote good practice
- undertake other work that may arise on a day-to-day basis to support the objectives of NH&S CVS, as required by the line manager.
Partners
- maintain effective working partnerships with public sector agencies, other voluntary organisations and local businesses. And where appropriate, establish new links
- help raise the public awareness of the project together with the Project Manager
- represent Reach Out and North Herts & Stevenage CVS at events and meetings as required.
Other
- undertake training as required
- Support the Project Manager with the development of the Reach Out project
The post holder must hold a full, clean driving license and provide and insure their own vehicle for work. The role is subject to an Enhanced DBS check.
PERSON SPECIFICATION
Qualifications
Essential: GCSE or equivalent in Maths and English
Desirable: Care Certificate NVQ or equivalent in Health & Social Care
Skills/Abilities
Excellent verbal and written communication skills.
Ability to form strong positive relationships with people across a diverse range of backgrounds.
Ability to empower others and encourage participation.
Ability to plan and prioritize workload and meet deadlines.
Excellent IT Skills: Outlook, Word, Excel and data entry on CRM.
Ability to work in a team and individually.
Knowledge
Essential:
Understanding the issues and health needs affecting vulnerable and/or older people.
Understanding of the value of volunteers and a commitment to maximize their potential.
Understanding the need and sensitivity of professional confidentiality.
Desirable:
Good local knowledge of Hertfordshire Services.
Understanding of the voluntary sector.
Experience
Essential:
A background of care work either in the community or in a care home setting.
Experience of safeguarding policies and procedures.
Experience of working with volunteers.
Ability to establish and maintain effective relationships with a wide variety of people.
Desirable:
Experience of working with convalescing, elderly or isolated people.
Experience of recruiting volunteers.
Aptitude
Enthusiastic supporter of community activities, volunteering and independence for vulnerable adults.
Committed to social inclusion.
A friendly, approachable listener.
Able to work occasionally in the evening or at weekends.
This role offers an engaging environment for individuals who are organised, communicative, and eager to contribute positively to our community. We welcome applicants who are committed to delivering outstanding support and fostering strong client and volunteer relationships.
Job Type: Full-time
Pay: £29,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Work from home
Application question(s):
- Can you form strong positive relationships with people across a diverse range of backgrounds?
- Do you have your own vehicle and a full driving licence?
- Do you live in the Hatfield, Welwyn, St Albans or Hertsmere area?
Work Location: In person
