Support escalation engineer Work, Jobs in Stirling, Stg (with Salaries)

Mobile Contract Manager - Soft Services
BAM UK & Ireland —Kilsyth
- Weekend availability
- Business development
- Continuous improvement
- Team management
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Automation Support Engineer
Muller Group —Bellshill
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
Lead Site Reliability Engineer - Operations Excellence
JPMorganChase —Glasgow
- Full-time
- Analysis skills
- Continuous improvement
- AI
Operations Engineering Manager
Optos —Dunfermline
- Master's degree
- Bachelor's degree
- Continuous improvement
Manufacturing Engineer
Alexander Dennis —Larbert
- Full-time
- Engineering
- Continuous improvement
- No degree
Quick apply
Customer Quality Engineer
Peak Scientific —Glasgow
- Continuous improvement
- Organisational skills
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Customer Quality Engineer
Peak International Group —Renfrew
- £0.01 a year
- Continuous improvement
- Organisational skills
Quick apply
Group Technical Specialist
Peak Scientific —Glasgow
- Continuous improvement
- Training & development
- Communication skills
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Glasgow
- Full-time
- Microsoft Office
- Travel
- Leadership
Quick apply
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
Group Technical Specialist
Peak International Group —Renfrew
- £0.01 a year
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Senior Manager, Customer Success Engineering
Veeam Software —Glasgow
- Remote
- Leadership
- Annual leave
- Employee assistance programme
10d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Senior Project Controls Engineer
Turner & Townsend —Glasgow
- Full-time
Quick apply
Senior Load Balancing Engineer
Morgan Stanley —Glasgow
- Full-time
- Organisational skills
- SharePoint
- Time management
Project Manager
Bachy Soletanche —Bellshill
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure and Network Engineer
Waterstons Ltd —Glasgow
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Lead Engineer
Hovis Bakery —Glasgow
- Rotating shift
- Bakery
- Team management
- Leadership
- Annual leave
15h

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Mobile Contract Manager - Soft Services

BAM UK & Ireland -
Kilsyth

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

Contract management
Fiscal management
Driving Licence
Client engagement
Stakeholder liaison
Facilities management
Microsoft Office Suite
Complaint handling
Cost control
Performance management
Business development
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Risk management
Organisational skills
Relationship management
Contracts
Management reporting
Professional development mentoring
Internal quality assurance
Contract administration
Time management

Full job description

Building a sustainable tomorrow

BAM UK & Ireland is recruiting a Mobile Contract Manager - Soft Services based out of our offices in Kilsyth and covering multiple client sites within the designated region of Scotland predominately the central belt and surrounding areas. Working 37.5 hours per week Monday to Friday.

The Mobile Soft Services Contract Manager is responsible for the operational delivery, H&S, compliance, and commercial performance of multiple soft services contracts across a diverse portfolio of client sites. The role ensures that cleaning, security, waste management, reception, and other support services are delivered safely, efficiently, and to agreed service levels.

Making Possible

Key Responsibilities
Operational Management:

Deliver a first class cleaning service looking at ways to maximise efficiencies, performance and turnover
Produce performance reports against contractual and strategic performance indicators.
Manage the day-to-day delivery of multiple soft services contracts across various locations.
Ensure all services are delivered in accordance with contractual requirements, KPIs, and SLAs.
Conduct regular site inspections, quality audits, and compliance reviews.
Develop and implement service improvement plans to enhance operational performance.
Respond promptly to operational issues, emergencies, and client escalations.
Manage a diverse team across a multiple accounts / locations.
Review of supply chain partners to meet service needs.
Explore alternative procurement methods to improve service delivery

Client Relationship Management:

Build and maintain strong working relationships with clients and stakeholders.
Attend regular contract review meetings and present performance reports.
Identify opportunities to improve service delivery and add value for clients.
Resolve complaints professionally and implement corrective actions where necessary.

Financial Management:

Manage contract budgets to ensure profitability and cost control.
Monitor labour costs, consumables, and subcontractor expenditure.
Identify efficiencies and cost-saving initiatives without compromising service quality.
Support contract mobilisation, renewals, and business growth opportunities.
Identify contract risks and work closely with the commercial team to proactively manage and mitigate risk

Health, Safety & Compliance:

Ensure full compliance with Health & Safety legislation and company policies.
Complete and maintain risk assessments, method statements and COSHH documentation
Maintain compliance with relevant industry standards and client-specific requirements.
Promote a positive safety culture across all sites.

People Management:

Recruit, develop, and manage site supervisors and operational teams.
Ensure adequate staffing levels and resource planning across the contract portfolio.
Conduct performance reviews, coaching, and regular one-to-one meetings.
Support employee engagement and promote high standards of customer service.
Manage absence, disciplinary, grievance, and performance matters in line with company procedures.
Encourage, coach, mentor and manage the effective performance of people and develop them to meet the contract requirements.
Oversee the training and development of teams through BICSc standards and accreditation, and to ensure health, safety and quality standards are maintained

Quality & Performance:

Monitor service quality through audits and performance data.
Drive continuous improvement initiatives across all contracts.
Ensure contractual documentation is maintained accurately.

You will also be responsible for business performance, meeting targets including achievement of budget and seeking new business opportunities within your area of responsibility. Working within a Facilities Management environment, the Contract Manager will build strong client relationships, lead and develop operational teams, drive continuous improvement, and ensure contractual obligations are consistently achieved while maximising profitability.

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 26 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

What do you bring to the role?

Skills & Experience
Essential

Proven experience managing multiple soft services contracts within a Facilities Management environment.
Strong knowledge of cleaning, security, waste management, and other soft FM services.
Experience managing multi-site operations.
Excellent client relationship and stakeholder management skills.
Strong financial and commercial awareness with budget management experience.
Good understanding of Health & Safety legislation.
Excellent organisational and time management skills.
Excellent customers service and people management skills
Full UK driving licence.
Proficient in Microsoft Office, including Excel, Word, and Outlook.

Desirable

IOSH Managing Safely or NEBOSH qualification.
Experience within healthcare, education, commercial, retail, or public sector FM.
Experience mobilising new contracts.

Working Conditions

Frequent travel between client sites.
Flexibility to work occasional evenings or weekends to support operational requirements.
Participation in an on-call rota where required.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"

Closing date for applications is Friday 7th August 2026.

IND1

Apply Now

Refine Your Search

support escalation engineer jobs in stirling, stg

Mobile Contract Manager - Soft Services

Nightshift Operator

Automation Support Engineer

Lead Site Reliability Engineer - Operations Excellence

Operations Engineering Manager

Manufacturing Engineer

Customer Quality Engineer

IT EUC Team Leader

Customer Quality Engineer

Group Technical Specialist

Project Controls Specialists - All Levels - Planning

Associate Controls Analyst (Defence)

Group Technical Specialist

Senior Manager, Customer Success Engineering

Service Desk Engineer

Senior Project Controls Engineer

Senior Load Balancing Engineer

Project Manager

Infrastructure and Network Engineer

Lead Engineer

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